i cant get on the infected computer to download the software. what do you suggest?
Encountered “Error code: 0x00AEM001489”
Lyn Malcom, | "Error code: 0x00AEM001489” virus |
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Thank you for contacting us. You may download the software in Safe Mode. Before the operating system launches, click F8 to get into advanced boot settings. On the screen, you should be able to see "Safe Mode with Networking." Afterward, you will be able to download FortectIntego. If you encounter trouble installing it, contact us again. Lastly, if on the BOSD ("Blue Screen of Death") you see the indicated telephone number, it is, most likely, a tech support scam. More about this sort of malware, you can find out here: "Error code: 0x00AEM001489" removal guide.
Sincerely,
2-spyware team