I am helping someone with her computer. She went to a website to install a solitaire game, and a malware was installed, which has a pop-up with a man’s face with telephone receiver. This malware has infected the mozilla browser, and prevents me from downloading malware removers from the internet, and your website. How can I disable this or bypass it to download the remover?
Thanks.
Malware removal
Steve, |
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First of all, try using other browsers (Google Chrome or Internet Explorer) to download and update anti-spyware. If this fails to work, use the flash drive method:
1. Take another machine and use it to download FortectIntego or other reputable anti-malware program.
2. Update the program and put into the USB drive or simple CD.
3. In the meanwhile, reboot your infected machine to Safe Mode with command prompt and stick USB drive in it.
4. Reboot computer infected with Ukash virus once more and run a full system scan.