I nearly got a heart attack the other day when I saw my PC hacked by Jigsaw virus… I heard that it’s relatively new so I have no idea how it managed to get on my computer.. I do not remember downloading any suspicious software or anything. The major question right now is… HOW DO I RECOVER MY FILES??? I really need your help and FAST because this sucker keeps deleting my files every once in a while….
URGENT: Jigsaw virus has STOLEN my files!!!!
JohnQuigley, | Jigsaw ransomware virus |
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As you are put under a time pressure, we do not want to disturb you with extra information about this virus. What you have to do at the moment is open your Task Manager and terminate firefox.exe and drpbx.exe processes immediately. It is important to carry out this procedure as it stops the virus from deleting more files from your computer. Next, you can try using Jigsaw decryptor to retrieve your files. If this method does not work, try Photorec, Kaspersky virus-fighting utilities or R-Studio R-Studio data decryption software. Regardless of whether you manage to remove the virus or not, PLEASE scan your system with a reputable antivirus tool such as FortectIntego. You can read a detailed review of this software by clicking on this link: SpyHunter review. If the Jigsaw virus tries blocking your antivirus from working, you can try disconnecting your device from the network and follow instructions provided at the end of our recently published article Jigsaw ransomware virus. How to Remove?. Tell us about your progress, did you manage to remove the virus from your computer and retrieve your files?
Stay safe in the future,
2-spyware team