Hi
I have acquired a virus on a brand new computer. It has locked up my screen and I do not have access to my task manager(doesn’t open) or any other functionalities other than to power down and restart. Can you pls help me?
Virus- Windows product key-screen locked
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Thank you for your question. To access Windows Task Manager, you need to boot your computer into a Safe Mode with Networking. Shut down your computer and then turn it on, and as soon as text appears on the screen, start clicking the F8 key on your keyboard repeatedly. Select Safe Mode with Networking option and hit Enter. Once the computer system loads up, try to access Windows Task Manager again. We highly recommend you to use download a reliable anti-malware at this point because automatic malware removal tool will find the virus easier and faster. Since you have provided no more details about the virus, we suggest you to read these articles about examples of malware similar to the one that has affected your computer:
1. Product Key Update virus. How to Remove? (Uninstall Guide);
2. WindowsActivationUpdate virus. How to Remove? (Uninstall Guide);
3. Windows Product Key virus. How to Remove? (Uninstall Guide).
Good luck!