mail to support.lnk definition, relationships, removal:

This is a part of a malicious parasite that violates user privacy and damages the compromised system. The mail to support.lnk file can be used for different purposes depending on the related parasite's type, functionality and carried payload. Although mail to support.lnk may not take any malicious actions by itself, it ensures that a parasite is working properly and therefore needs to be removed. DO NOT open, execute or edit mail to support.lnk!
The mail to support.lnk file is installed and used by keylogger Family Key Logger.
In some cases a presence of mail to support.lnk does not mean that your system is infected. The file may actually belong to some fully legitimate applications and therefore must stay intact. If you are in doubt, please scan the mail to support.lnk file using you regular spyware remover or antivirus program.