1. boot the computer to safe mode w/ networking
2. when u see the privacy components loading on the screen,
open up the Task Manager [ctrl+alt+del]
3. go to processes tab, then look for [" PC.EXE or PrivacyComponents.exe "]
4. left click that, then click "End Task" (it should be gone on the screen)
5. then after that, click on the " File tab " then click on " New Task Run "
6. Type in " explorer.exe " then click ok.... ( you should see the desktop now )
7. download malwarebytes in the internet [
http://malwarebytes.gt500.org/mbam-setup.exe ]
8. Install & update the File
9. perform " Quick Scan "
10. remove infections then restart the computer!
** hope this would help, goodluck ^_^