hi! a lot of my files (pics &videos mostly) are now in .9CD8 format….how can i restore them?
Community Answers
1
★★★★
12-13-16
Nikos Xristakis says:
CERBER RANSOMWARE
Instructions
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Can't you find the necessary files?
Is the content of your files not readable?
It is normal because the files' names and the data in your files have been encrypted by "Cerber Ransomware".
It means your files are NOT damaged! Your files are modified only. This modification is reversible.
From now it is not possible to use your files until they will be decrypted.
The only way to decrypt your files safely is to buy the special decryption software "Cerber Decryptor".
Any attempts to restore your files with the third-party software will be fatal for your files!
If your personal page is not available for a long period there is another way to open your personal page - installation and use of Tor Browser:
run your Internet browser (if you do not know what it is run the Internet Explorer);
enter or copy the address https://www.torproject.org/download/download-easy.html.en into the address bar of your browser and press ENTER;
wait for the site loading;
on the site you will be offered to download Tor Browser; download and run it, follow the installation instructions, wait until the installation is completed;
run Tor Browser;
connect with the button "Connect" (if you use the English version);
a normal Internet browser window will be opened after the initialization;
type or copy the address http://ffoqr3ug7m726zou.onion/51BC-E51D-4282-03A4-98EF
in this browser address bar;
press ENTER;
the site should be loaded; if for some reason the site is not loading wait for a moment and try again.
If you have any problems during installation or use of Tor Browser, please, visit https://www.youtube.com and type request in the search bar "Install Tor Browser Windows" and you will find a lot of training videos about Tor Browser installation and use.
Your files have been infected with one of the latest Cerber's versions - Cerber 5 ransomware virus or Cerber 5.0.1 ransomware virus . However, malware should have left the ransom note on your desktop or in some folders with encrypted files where you can find the exact name of the ransomware because Cerber appends different file extensions to the encrypted files, so it's hard to tell.
Unfortunately, we cannot tell any good news about data encryption. Malware researchers haven't created a free decryption tools yet. So, if you have data backups, you can restore files from them after the virus elimination. If you need tips on removal procedure, please follow Cerber removal instructions. There you will also find additional data recovery methods that might be helpful as well.
Instructions
☑ Select your language
English
العربية
中文
Nederlands
Français
Deutsch
Italiano
日本語
한국어
Polski
Português
Español
Türkçe
Can't you find the necessary files?
Is the content of your files not readable?
It is normal because the files' names and the data in your files have been encrypted by "Cerber Ransomware".
It means your files are NOT damaged! Your files are modified only. This modification is reversible.
From now it is not possible to use your files until they will be decrypted.
The only way to decrypt your files safely is to buy the special decryption software "Cerber Decryptor".
Any attempts to restore your files with the third-party software will be fatal for your files!
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You can proceed with purchasing of the decryption software at your personal page:
Please wait...http://ffoqr3ug7m726zou.1mznhc.top/51BC-E51D-4282-03A4-98EFhttp://ffoqr3ug7m726zou.nn2ms2.top/51BC-E51D-4282-03A4-98EFhttp://ffoqr3ug7m726zou.onion.to/51BC-E51D-4282-03A4-98EF
If this page cannot be opened click here to generate a new address to your personal page.
At this page you will receive the complete instructions how to buy the decryption software for restoring all your files.
Also at this page you will be able to restore any one file for free to be sure "Cerber Decryptor" will help you.
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If your personal page is not available for a long period there is another way to open your personal page - installation and use of Tor Browser:
run your Internet browser (if you do not know what it is run the Internet Explorer);
enter or copy the address https://www.torproject.org/download/download-easy.html.en into the address bar of your browser and press ENTER;
wait for the site loading;
on the site you will be offered to download Tor Browser; download and run it, follow the installation instructions, wait until the installation is completed;
run Tor Browser;
connect with the button "Connect" (if you use the English version);
a normal Internet browser window will be opened after the initialization;
type or copy the address
http://ffoqr3ug7m726zou.onion/51BC-E51D-4282-03A4-98EF
in this browser address bar;
press ENTER;
the site should be loaded; if for some reason the site is not loading wait for a moment and try again.
If you have any problems during installation or use of Tor Browser, please, visit https://www.youtube.com and type request in the search bar "Install Tor Browser Windows" and you will find a lot of training videos about Tor Browser installation and use.
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Additional information:
You will find the instructions ("*.hta") for restoring your files in any folder with your encrypted files.
The instructions ("*.hta") in the folders with your encrypted files are not viruses! The instructions ("*.hta") will help you to decrypt your files.
Remember! The worst situation already happened and now the future of your files depends on your determination and speed of your actions.
Your files have been infected with one of the latest Cerber's versions - Cerber 5 ransomware virus or Cerber 5.0.1 ransomware virus . However, malware should have left the ransom note on your desktop or in some folders with encrypted files where you can find the exact name of the ransomware because Cerber appends different file extensions to the encrypted files, so it's hard to tell.
Unfortunately, we cannot tell any good news about data encryption. Malware researchers haven't created a free decryption tools yet. So, if you have data backups, you can restore files from them after the virus elimination. If you need tips on removal procedure, please follow Cerber removal instructions. There you will also find additional data recovery methods that might be helpful as well.
Sincerely,
2-spyware team.