24×7 Help. How to remove? (Uninstall guide)

removal by Jake Doevan - -   Also known as 24x7 Help scam, 24x7 Help ads, 24x7 Help virus | Type: Adware
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What is 24×7 Help?

24×7 Help by Crawler LLC is an annoying alert that seeks to trick PC users into contacting a really questionable support service. Please, do NOT call the number, which is given in this alert, because this may lead you to a greatly increased telephone bill. No matter how trustworthy this alert looks and what it claims, it should be ignored. Another reason, why you should do that, is that 24×7 Help can also trick you into downloading potentially unwanted applications. According to PC security experts, this program promotes Spyware Terminator 2012, PC Performance Optimizer PCRx and Online Vault Backup. If you don’t want to start seeing exaggerated pop-up ads, start suffering from redirects to unknown websites, slowdowns and other issues, you should stay away from it. Why do you see these notifications? The answer is very simple – they appear on your computer because it was hijacked by a potentially unwanted application, which belongs to the company known as Crawler LLC. Beware that 24×7 Help ads may appear on your computer without downloading any kind of PUP. That’s because such programs are mostly spread in a bundle with freeware and shareware. If you want to protect yourself, you should use tips that are given in next paragraph. Finally, we must add that we have noticed many discussions that involve this application and call it ‘virus’. In reality, potentially unwanted programs, adwares and browser hijackers don’t belong to any kind of malware. Nevertheless, you should keep in mind that they can hardly help you to eliminate potential dangers and other problems on your computer, and may even “inform” you about invented ones. That’s why you should simply ignore alerts that belong to 24×7 Help and uninstall this program from the system. For that you can easily use Reimage.

HOW CAN 24×7 Help hijack MY COMPUTER?

24×7 Help virus and related adwares can be downloaded to the system in a bundle with other applications. If you want to prevent their infiltration, you have to avoid freeware on simply be very attentive when downloading it to your computer. First of all, don’t forget to read its License Agreement, privacy Policy and similar sources of information. In addition, select Custom or Advanced installation method because here you should find all information about additional installs. Of course, you should uncheck suspicious check marks and prevent their installation. Once 24×7 Help gets on the system, it starts showing alerts that notify about potential dangers, offer to improve computer’s speed and suggest to receive a help of ‘Microsoft trained technicians’. Keep in mind that these support services have very little functionality and can hardly be taken seriously. We recommend avoiding 24×7 Help and uninstalling it from your computer.

HOW TO REMOVE 24×7 Help virus?

If you want to get rid of 24×7 Help ads and other pop-up notifications, you need to get rid of adware-type programs that are related to them. No matter that such programs are not considered malicious, they can be used for tricking PC users into various suspicious activities.

You can remove 24×7 Help automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall 24×7 Help. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

Note: Manual assistance required means that one or all of removers were unable to remove parasite without some manual intervention, please read manual removal instructions below.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.
24×7 Help snapshot
24×7 Help snapshot

24×7 Help manual removal:

Kill processes:
App24x7Help.exe

App24x7Hook.exe

App24x7Svc.exe

Delete registry values:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{A957F04C-49F4-4375-8C8A-D04B769EFE47}_is1

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServices24x7HelpSvc

HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun "24x7HELP" = ""C:Program Files24x7HelpApp24x7Help.exe" /STARTUP"

HKEY_CURRENT_USERSoftware24x7HELP

HKEY_CLASSES_ROOTCLSID{865D7100-82C7-42F4-9C06-860DEC0871B2}

HKEY_LOCAL_MACHINESOFTWARE24x7HELP

Delete files:
c:Program Files24x7Help

c:Program Files24x7Help24x7desk.64.dll

c:Program Files24x7Help24x7desk.dll

c:Program Files24x7HelpApp24x7Help.exe

c:Program Files24x7HelpApp24x7Hook.dll

c:Program Files24x7HelpApp24x7Hook.exe

c:Program Files24x7HelpApp24x7Svc.exe

c:Program Files24x7Helpunins000.dat

c:Program Files24x7Helpunins000.exe

c:Program Files24x7Helpunins000.msg

c:Program Files24x7HelpUpdate

%AppData%24x7 Help

%AppData%24x7 Helpskin

%AppData%MicrosoftInternet ExplorerQuick Launch24x7 Help.lnk

%CommonDesktop%24x7 Help.lnk

%CommonStartMenu%Programs24x7 Help

%CommonStartMenu%Programs24x7 Help24x7 Help.lnk

%CommonStartMenu%Programs24x7 Help24x7Help.org.url

%CommonStartMenu%Programs24x7 HelpUninstall 24x7 Help.lnk

Manual 24×7 Help Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove 24×7 Help from Windows systems

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall 24×7 Help and related programs
    Here, look for 24×7 Help or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove 24×7 Help from Mac OS X system

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for 24×7 Help or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove 24×7 Help from Internet Explorer (IE)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for 24×7 Help and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete 24×7 Help removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove 24×7 Help from Microsoft Edge

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, 24×7 Help should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove 24×7 Help from Mozilla Firefox (FF)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select 24×7 Help and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete 24×7 Help removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove 24×7 Help from Google Chrome

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select 24×7 Help and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete 24×7 Help removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove 24×7 Help from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for 24×7 Help or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete 24×7 Help removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of 24×7 Help registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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  • humberto santos

    please leave my computer please .