Title: 24x7 Help
Type: Adware

Remove 24x7 Help
Removal instructions

 
Severity scale:24x7 Help severity is 20  (20 / 100)
 

24x7 Help is a potentially unwanted application, which belongs to the company known as Crawler LLC. This program is used to promote other unwanted applications, such as Spyware Terminator 2012, PC Performance Optimizer PCRx and Online Vault Backup. Beware that 24x7 Help may appear on your computer without downloading and installing it. That's why many users initiated discussions about this application and started calling it 'virus' on many security forums. In reality, no matter that it can hardly help you to eliminate potential dangers and other problems, this program doesn't belong to any kind of malware. You should simply ignore alerts that belong to 24x7 Help and uninstall this program from the system.

HOW CAN 24x7 Help GET INSIDE MY COMPUTER?

24x7 Help can be downloaded in a bundle with other applications what may push you into thinking that it is a virus. If you want to prevent its infiltration, you have to avoid freeware on simply be very attentive when downloading it and don't forget to read its License Agreement. Here, you should find all information about additional installs. Once 24x7 Help gets on the system, it starts showing alerts that notify about potential dangers, offer to improve computer's speed and suggest to receive a help of 'Microsoft trained technicians'. Keep in mind that these support services have very little functionality and can hardly be taken seriously. We recommend avoiding 24x7 Help and uninstalling it from your computer.

HOW TO REMOVE 24x7 Help?

If you want to get rid of 24x7 Help, you should remove this program via Add/Remove Programs list. For that, follow these steps:

Automatic 24x7 Help Removal Guide

You can remove 24x7 Help automatically with a help of one of these programs: SpyHunter, STOPzilla, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

It might be that we are affiliated with any of our recommended products. Full disclosure can be found in our Agreement of Use.
By downloading any of provided Anti-spyware software to remove 24x7 Help you agree with our Privacy Policy and Agreement of Use.
SpyHunter is recommended remover to uninstall 24x7 Help. You should confirm using free trial that it detects current version of parasite.

Note: Manual assistance required means that one or all of removers were unable to remove parasite without some manual intervention, please read manual removal instructions below.

If you failed to remove 24x7 Help using SpyHunter, submit question to our support team and provide as much details as possible.
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STOPzilla
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manual required
We are testing STOPzilla's efficiency at removing 24x7 Help (2013-08-22 04:29:50)
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Malwarebytes Anti Malware
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We are testing Malwarebytes Anti Malware's efficiency at removing 24x7 Help (2013-08-22 04:29:50)
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XoftSpySE Anti Spyware
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manual required
We are testing XoftSpySE Anti Spyware's efficiency at removing 24x7 Help (2013-08-22 04:29:50)
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Defender Pro Ultimate
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manual required
We are testing Defender Pro Ultimate's efficiency at removing 24x7 Help (2013-08-22 04:29:50)

what to do if you failed to remove the infection?
Virus Removal
Phone Support
Help Line to remove 24x7 Help
24x7 Help snapshot:
 snapshot

24x7 Help manual removal:

Kill processes:
App24x7Help.exe
App24x7Hook.exe
App24x7Svc.exe
Delete registry values:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A957F04C-49F4-4375-8C8A-D04B769EFE47}_is1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\24x7HelpSvc
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "24x7HELP" = ""C:\Program Files\24x7Help\App24x7Help.exe" /STARTUP"
HKEY_CURRENT_USER\Software\24x7HELP
HKEY_CLASSES_ROOT\CLSID\{865D7100-82C7-42F4-9C06-860DEC0871B2}
HKEY_LOCAL_MACHINE\SOFTWARE\24x7HELP
Delete files:
c:\Program Files\24x7Help\
c:\Program Files\24x7Help\24x7desk.64.dll
c:\Program Files\24x7Help\24x7desk.dll
c:\Program Files\24x7Help\App24x7Help.exe
c:\Program Files\24x7Help\App24x7Hook.dll
c:\Program Files\24x7Help\App24x7Hook.exe
c:\Program Files\24x7Help\App24x7Svc.exe
c:\Program Files\24x7Help\unins000.dat
c:\Program Files\24x7Help\unins000.exe
c:\Program Files\24x7Help\unins000.msg
c:\Program Files\24x7Help\Update\
%AppData%\24x7 Help\
%AppData%\24x7 Help\skin\
%AppData%\Microsoft\Internet Explorer\Quick Launch\24x7 Help.lnk
%CommonDesktop%\24x7 Help.lnk
%CommonStartMenu%\Programs\24x7 Help\
%CommonStartMenu%\Programs\24x7 Help\24x7 Help.lnk
%CommonStartMenu%\Programs\24x7 Help\24x7Help.org.url
%CommonStartMenu%\Programs\24x7 Help\Uninstall 24x7 Help.lnk

Manual 24x7 Help Removal Guide

Step 1: Uninstall 24x7 Help and related programs

  • Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).
  • Here, look for 24x7 Help or any other recently installed suspicious programs.
  • Uninstall them and click OK to save these changes.

If you are Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program.

Step 2: Remove 24x7 Help from each of your web browsers

Internet Explorer Mozilla Firefox Google Chrome
Remove dangerous add-ons
  • Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons
  • You will see a Manage Add-ons window. Here, look for 24x7 Help and other suspicious plugins. Disable these entries by clicking Disable:
Change your homepage if it was altered by virus:
  • Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  • Here, remove malicious URL and enter your preferred domain name. Click Apply to save changes.
Reset Internet Explorer
  • Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  • Here, select Reset.
  • When in the new window, check Delete personal settings and select Reset again to complete 24x7 Help removal.
Internet Explorer Mozilla Firefox Google Chrome
Remove dangerous extensions
  • Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions.
  • Here, select 24x7 Help and other questionable plugins. Click Remove to delete these entries.
Reset Mozilla Firefox
  • Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information.
  • Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete 24x7 Help removal.
Internet Explorer Mozilla Firefox Google Chrome
Delete malicious plugins
  • Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions.
  • Here, select 24x7 Help and other malicious plugins and select trash icon to delete these entries.
  • Click on menu icon again and choose Settings Manage Search engines under the Search section.
  • When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name.
Reset Google Chrome
  • Click on menu icon on the top right of your Google Chrome and select Settings.
  • Scroll down to the end of the page and click on Reset browser settings.
  • Click Reset to confirm this action and complete 24x7 Help removal.

What is adware?

Adware is a program that displays advertisements while people are browsing online. Advertisements appear in a web browser, pop-up windows, special toolbars or within the host program. Adware also can gather information about user’s habits and interests. Once it collects what it needs, it sends it out through a background Internet connection. Such behavior allows adware vendors to deliver targeted advertisements to the end user and collect general statistics. However, it may also be used for stealing people’s private data.

Adware is divided into parasitical and legitimate applications. Illegal advertising programs are very similar to spyware parasites and often have some of their functions. They can be installed without user's knowledge and start working every time a computer is rebooted. However, they are less dangerous than rogues because the most of such parasites are primarily intended to collect user’s personal information for marketing and advertising purposes. Unfortunately, you can never know what other purposes it can be used for.

Symptoms showing that your computer was infected by 24x7 Help:

•  Appearance of annoying pop-up ads
•  Appearance of banners and in-text ads
•  Redirects to unknown and suspicious websites
•  Changes in homepage and default search engine
•  Decreased speed of every Internet browser

Geolocation of 24x7 Help:

This map reveals the prevalence of 24x7 Help. Countries and regions that have been affected the most are: United States.

QR code for 24x7 Help removal instructions:

24x7 Help qrcode
QR is short for Quick Response. They can be read quickly by the mobile phones. QR codes can store more data than standard barcodes, including url links, geo coordinates, and text.

The reason we add QR code to the website is that parasites like 24x7 Help are really hard to remove on infected computer. you can quicly scan the QR code with your mobile device and have manual removal instructions to uninstall 24x7 Help right in your pocket.

Simply use the QR scanner and read removal instructions from mobile device.

Removal guides in other languages

Information added: 2014-08-14 02:53:38
Information updated: 2014-08-14 02:53:38

Additional resources:

Attention: If you know know a reputable website reated to security threats, please add a link here: add url

1
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humberto santos
please leave my computer please .

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