24x7 Help is a potentially unwanted application, which belongs to the company known as Crawler LLC. This program is used to promote other unwanted applications, such as Spyware Terminator 2012, PC Performance Optimizer PCRx and Online Vault Backup. Beware that 24x7 Help may appear on your computer without downloading and installing it. That's why many users initiated discussions about this application and started calling it 'virus' on many security forums. In reality, no matter that it can hardly help you to eliminate potential dangers and other problems, this program doesn't belong to any kind of malware. You should simply ignore alerts that belong to 24x7 Help and uninstall this program from the system.
HOW CAN 24x7 Help GET INSIDE MY COMPUTER?
24x7 Help can be downloaded in a bundle with other applications what may push you into thinking that it is a virus. If you want to prevent its infiltration, you have to avoid freeware on simply be very attentive when downloading it and don't forget to read its License Agreement. Here, you should find all information about additional installs. Once 24x7 Help gets on the system, it starts showing alerts that notify about potential dangers, offer to improve computer's speed and suggest to receive a help of 'Microsoft trained technicians'. Keep in mind that these support services have very little functionality and can hardly be taken seriously. We recommend avoiding 24x7 Help and uninstalling it from your computer.
HOW TO REMOVE 24x7 Help?
If you want to get rid of 24x7 Help, you should remove this program via Add/Remove Programs list. For that, follow these steps:
It might be that we are affiliated with any of our recommended products. Full disclosure can be found in our Agreement of Use.
and Agreement of Use
24x7 Help manual removal:
Delete registry values:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "24x7HELP" = ""C:\Program Files\24x7Help\App24x7Help.exe" /STARTUP"
%AppData%\Microsoft\Internet Explorer\Quick Launch\24x7 Help.lnk
%CommonStartMenu%\Programs\24x7 Help\24x7 Help.lnk
%CommonStartMenu%\Programs\24x7 Help\Uninstall 24x7 Help.lnk
Click Start → Control Panel → Programs and Features (if you are Windows XP user, click on Add/Remove Programs).
Here, look for 24x7 Help or any other recently installed suspicious programs.
Uninstall them and click OK to save these changes.
If you are Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program.
Remove dangerous add-ons
- Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons
Change your homepage if it was altered by virus:
You will see a Manage Add-ons window. Here, look for 24x7 Help and other suspicious plugins. Disable these entries by clicking Disable:
Reset Internet Explorer
Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
Here, remove malicious URL and enter your preferred domain name. Click Apply to save changes.
Remove dangerous extensions
Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
Here, select Reset.
When in the new window, check Delete personal settings and select Reset again to complete 24x7 Help removal.
Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons → Extensions.
Reset Mozilla Firefox
Here, select 24x7 Help and other questionable plugins. Click Remove to delete these entries.
Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information.
Delete malicious plugins
Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete 24x7 Help removal.
Open Google Chrome, click on the menu icon (top right corner) and select Tools → Extensions.
Here, select 24x7 Help and other malicious plugins and select trash icon to delete these entries.
Click on menu icon again and choose Settings → Manage Search engines under the Search section.
Reset Google Chrome
When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name.
Click on menu icon on the top right of your Google Chrome and select Settings.
Scroll down to the end of the page and click on Reset browser settings.
Click Reset to confirm this action and complete 24x7 Help removal.
What is adware?
Adware is a program that displays advertisements while people are browsing online. Advertisements appear in a web browser, pop-up windows, special toolbars or within the host program. Adware also can gather information about user’s habits and interests. Once it collects what it needs, it sends it out through a background Internet connection. Such behavior allows adware vendors to deliver targeted advertisements to the end user and collect general statistics. However, it may also be used for stealing people’s private data.
Adware is divided into parasitical and legitimate applications. Illegal advertising programs are very similar to spyware parasites and often have some of their functions. They can be installed without user's knowledge and start working every time a computer is rebooted. However, they are less dangerous than rogues because the most of such parasites are primarily intended to collect user’s personal information for marketing and advertising purposes. Unfortunately, you can never know what other purposes it can be used for.
Symptoms showing that your computer was infected by 24x7 Help:
• Appearance of annoying pop-up ads
• Appearance of banners and in-text ads
• Redirects to unknown and suspicious websites
• Changes in homepage and default search engine
• Decreased speed of every Internet browser