“Admin user is disabled” Tech support scam. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Malware
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“Admin user is disabled” virus: don’t worry, it’s a scam

Newly emerged “Admin user is disabled” virus falls into the category of tech support scams. When you cannot log in to the Windows account, and suddenly the window appears indicating that your account has been terminated, do not rush to panic. It is not difficult to distinguish between the real message and forged warning if you note one simple feature. All tech support scams alarm victims that severe cyber threats have assaulted their devices and that there is no solution except by calling the specified number. In this regard, this malware is not an exception as well. It locks the computer screen and urges to contact the expert who supposedly solves the problem. Ironically, the scam is true only about one thing – your computer has been indeed infected with malware. Remove Admin user is disabled scam whether with the assistance of Reimage or move on to the manual guidelines.

Corresponding to the surge of ransomware threats, other racketeers opt for less complex hacking techniques. Thus, tech support scams are an optimal and less costly way to hack computers and wheedle out money from the users. In the past, crooks devised plain messages about the virus infections. In the recent ears, the scams became more stylized and sophisticated. However, vigilant users may have noticed that Windows has been banned or Your product key has expired contains some mistakes which reveal the true nature of the scam.

In the case of “Admin user is disabled” malware, it takes time to realize it’s a scam. The very malware resembles the original Windows log-in screen. Fortunately, every scam and every computer infection have certain weaknesses. If you memorized the style of Windows OS apps, note that the design of the buttons displayed in the scam differs. In the case of a real system error, there are no additional quick-access buttons to remote control apps, such as TeamViewer, Supremo, etc., in the left-side. Obviously, the most obvious feature suggesting that it is a scam is the number:

This user is disabled due to some malicious files found in a system, ensure you have complete protection. Call Technician Now 1-914-465-0012

After choosing any option, another message emerges:

Your system is a lock due to unauthorized activity on your computer. Need any help Call Technician Now at 1-914-465-0012 (Toll-free).

Instead of clicking on the button which might facilitate Admin user is disabled redirect to more malicious websites, remove the virus. The scam allows accessing Command Prompt, so users who are more advanced in the IT field may terminate the task processes using this program. Initiate “Admin user is disabled” removal process right away.

When did the malware get into my system?

You may be surprised that inattentiveness while performing the installation of any program may result in Admin user is disabled hijack or facilitate the invasion of other malware. The very infection process happens when users select “Recommended” settings and then dash through the wizard by clicking “Next.” Such manner only facilitates the very business of PUP creation. You can avoid similar malware if you develop a habit of installing the program with more care. Upon starting the installation procedure, choose “Custom” settings and remove the checkmarks from unnecessary applications.

“Admin user is disabled” termination procedure

Fortunately, the very process of Admin user is disabled removal does not require any specific preparations. It is more elaborate than other scams of the same malware category, so entrust the elimination to a powerful anti-spyware application, for example, Reimage or Malwarebytes Anti Malware. Update the utility and start the scan of the system. It will remove Admin user is disabled within a couple of minutes. Pay attention to the installation details to avoid similar hijacks again. This “Admin user is disabled” virus is more complex rather than other samples of the same category so that you may encounter certain difficulties disabling the lock-screen. In that case, feel free to use our instructions displayed below.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
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Reimage is recommended to uninstall “Admin user is disabled” Tech support scam. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.
Alternate Software
Plumbytes Anti-Malware
We have tested Plumbytes Anti-Malware's efficiency in removing “Admin user is disabled” Tech support scam (2016-11-25)
Malwarebytes Anti Malware
We have tested Malwarebytes Anti Malware's efficiency in removing “Admin user is disabled” Tech support scam (2016-11-25)
Hitman Pro
We have tested Hitman Pro's efficiency in removing “Admin user is disabled” Tech support scam (2016-11-25)
Webroot SecureAnywhere AntiVirus
We have tested Webroot SecureAnywhere AntiVirus's efficiency in removing “Admin user is disabled” Tech support scam (2016-11-25)

Manual “Admin user is disabled” Tech support scam Removal Guide:

Remove “Admin user is disabled” Tech support scam using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove “Admin user is disabled” Tech support scam

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete “Admin user is disabled” Tech support scam removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove “Admin user is disabled” Tech support scam using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of “Admin user is disabled” Tech support scam. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that “Admin user is disabled” Tech support scam removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from “Admin user is disabled” Tech support scam and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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  • gordonE

    Thats so wicked!

  • AllisonMeyers

    I must admit, they did a pretty good scam.

  • cookie44

    Did anyone try calling them? What did they say?