Alset. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Adware
12

Alset and HXDL AL is part of an automated helpdesk software called Aveo Attune.
Attune is billed as a ‘revolutionary service’ that provides targeted ‘Intelligram messages.’ These messages are said to provide the user with information about products, services, or common computer problems. Attune runs quietly in the background and automatically updates it’s ‘Intelligrams’ when the user is connected to the Internet.

From the Alset publisher:
from the web site: ‘HelpExpress is a revolutionary service that provides end-users with targeted, ‘plain English’ messages to help them avoid common computer problems. HelpExpress may also let users know when they need a specific product, service, or upgrade to optimize the use of their computer. HelpExpress runs quietly in the background and automatically updates its messages when users connect to the Internet. Subsequently, when a user is about to encounter a situation that is known to cause problems, HelpExpress displays the Message that contains the solution. Alset Inc., the maker of HelpExpress, is dedicated to making computers easier to use while ensuring user privacy. Offer end-users an easier and more helpful way to purchase products and services to keep their PCs running smoothly. For example, a printer manufacturer or retailer can use Alset’s HelpExpress Service to send targeted messages to their customers before they run out of ink. Users would see the message ‘Your printer is running out of ink. Would you like to purchase an ink cartridge now?’ If they say Yes, HelpExpress then guides them, step-by-step, through purchasing the correct ink cartridge directly from the printer manufacturer’s or retailer’s web site.’ – http://www.alsetresearch.com/alset/product.htm

Alset software containing HXDL.EXE is bundled with many distribution partner companies. These companies include Amazon.com, AskSam, Aveo Inc., Best Buy, Canon Software, CorelDraw, Cosmi, Dell Computer, Directv, E-Color, Earthlink, evesham, Four Dits, GetRight, Guildhall, Hewlett-Packard, IBM, iCD Publishing, ID4 Limited, ItsAllFreeSoftware, Kensington, Logitech, McAfee, Micro Warehouse, Paramagnus, Radiate, Topics Entertainment, US Robotics, WeatherBug, WebHelp, Xoom, HelpExpress, and Perfect Video and Photo Editor software.

Alset is a huge threat to privacy and confidentiality. Runs without permission, and continues to run after its carrier has been uninstalled.

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What to do if failed?
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Reimage is recommended to uninstall Alset. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

Note: Manual assistance required means that one or all of removers were unable to remove parasite without some manual intervention, please read manual removal instructions below.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.
Alternate Software
Plumbytes Anti-Malware
We have tested Plumbytes Anti-Malware's efficiency in removing Alset (2005-03-17)
Malwarebytes Anti Malware
We have tested Malwarebytes Anti Malware's efficiency in removing Alset (2005-03-17)
Hitman Pro
We have tested Hitman Pro's efficiency in removing Alset (2005-03-17)
Webroot SecureAnywhere AntiVirus
We have tested Webroot SecureAnywhere AntiVirus's efficiency in removing Alset (2005-03-17)

Alset manual removal:

Kill processes:
hxdlalhx.exe

attunedl.exe

attunel.exe

auninst.exe

removemm.exe



Delete registry values:
HKEY_CURRENT_USER software alset

HKEY_CURRENT_USER software hx

HKEY_CURRENT_USER software hxdl

HKEY_CURRENT_USER software microsoft windows currentversion
unemsw.exe

HKEY_CURRENT_USER software microsoft windows currentversion
unhelpexp.exe

HKEY_CURRENT_USER software microsoft windows currentversion
unhxdl.exe

HKEY_CURRENT_USER software microsoft windows currentversion
unhxiul.exe

HKEY_LOCAL_MACHINE software alset

HKEY_LOCAL_MACHINE software microsoft windows currentversion
unemsw.exe

HKEY_LOCAL_MACHINE software microsoft windows currentversion
unhelpexp.exe

HKEY_LOCAL_MACHINE software microsoft windows currentversion
unhxdl.exe

HKEY_LOCAL_MACHINE software microsoft windows currentversion
unhxiul.exe

Unregister DLLs:
aclui.dll

lang.dll



Delete files:
hxdlalhx.exe, removehx.bat, pifaclui.dat, aclui.dll, attunedl.exe, attunel.exe, attunelog.dat, auninst.exe,

install.dat, java.htm, lang.dll, license.txt, manifest.dat, maxerror.dat, removal.pif, removemm.exe, tkfile.dat,

update.htm, welcome.txt, welcomecustom.htm

Delete directories:
alset

alset network

alsethelpexpress

aveo



About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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  • Guest

    THANK YOU AGAIN FINALLY GOT RID OF THE DISASTER ALFTER NEARLY 2 HOURS LOST, AND COULD HAVE BEEN MORE IF I HADN´T HAD YOUR HELP 🙂
    ERNEST

  • don

    I downloaded your automatice removal software and was unsuccessful in removing attune. I continue to get the message “fatl error during installation.