Amazon virus. How to remove? (Uninstall guide)

removal by Jake Doevan - -   Also known as Amazon trojan | Type: Trojans
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Definition of Amazon virus: top things you should be aware of to avoid Amazon malware and scams

Amazon virus is a dangerous cyber infection, a Trojan [1], which uses the name of the famous e-shop to trick unsuspecting users and implement malicious activity on their computers. Let’s make it clear – Amazon virus is not related to the legitimate Amazon e-shop in any way. While you may freely use the online purchase platform to order goods, when infected with Amazon malware, banish it from your computer immediately. But to carry out Amazon virus removal, you should first be able to recognize it. This article will discuss typical behavioral characteristics of this malware, help you indicate them and start the system rescue in time. Below the article, you will also find suggestions and practical instructions on the best ways to eliminate the Amazon Trojan.

The experts have been monitoring this malware for quite some time now as its initial versions showed up on the web as early as 2012 [2]. Amazon has even set up a support page on which users may report spoofed emails or spam. Nevertheless, the scammers still successfully exploit Amazon’s name and are actively collecting people’s personal information, such as their logins, passwords, and similar data through fake emails [3]. However, that’s not the only way this Trojan may be used. Beware that it may also try to infect your system with other cyber threats without your knowledge and disable your legitimate security software.

Typically, this virus spreads in the form of phishing email, which notifies the victim about the item from Amazon(dot)com. You can be informed about your purchases, missing payments, returns, and similar issues. The email is also set to inform the person that he/she needs to print the postal label with the tracking number to get the parcel or to print the invoice that can be found in e-mail’s attachment. Of course, you should NEVER do that because this attachment may be a malicious file. Even if you are actively using Amazon shop, pay attention to whether the products or services described in these emails are related to your activity on the site [4]. If they are not – you are most likely being targeted by scammers. Please, check the trustworthiness of the sender before opening ANY email. Also, make sure that you avoid downloading attachments if they are sent to you by senders that you don’t even know. Besides, you should scan any downloaded attachment with an updated anti-spyware to make sure that they are not infected with Amazon virus or other malware. One of spam campaigns that used to distribute Locky ransomware used a bogus email account auto-shipping(@)amazon.com, which easily tricked thousands of unsuspecting victims into opening the malware-laden file. This spam campaign used to send email letters with such subject line: Your Amazon.com Order Has Dispatched (#random number). 

One of the latest devious strategems that cyber criminals use is to put up items for sale at incredibly great prices. Lately, frauds been selling TVs for nearly half of their regular price on Amazon. Sure thing such offers attracted a lot of attention, resulting in a huge number of deceived victims afterward. These scammers always refuse to deliver the product to customer’s country and suggest sending them a message outside of Amazon. They compose legitimate-looking emails that ostensibly are from Amazon. They even have an email account to send payment instructions to victims – auto-confirm[@]amazon-payments-support.co.uk. This is not the real Amazon email address, but a fake copy of it. If you follow guidelines given by cyber criminals, you will only end up spending your money for nothing, so be careful! Remember that official Amazon representatives always advise making payments via Amazon platform only because only this way you can expect to get a refund because such items are eligible for protection.

Ways to get infected with Amazon malware

As we have already mentioned, Amazon virus relies on misleading emails when it tries to trick its victims into revealing their personal information. Some of them notify about an order which has already been purchased; others ask to restore the account access because it has been supposedly reported as lost or stolen. Please, ignore such emails if you see that they haven’t been sent from the official Amazon account. If you have downloaded the malicious attachment on your computer or have been tricked into clicking the malicious link, there is a great danger that your machine is now infected with Amazon virus. If kept inside the system, it may easily record your keyboard clicks [5] and steal banking data or other personal information. In order to avoid identity theft, you have to remove Amazon virus ASAP.

Delete Amazon virus and protect your data:

If you think that your PC is infected with Amazon virus or similar malware, you must scan your PC with an updated anti-spyware and remove malicious files from it. To ensure the Amazon virus removal goes smoothly we highly recommended using reputable programs, such as Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Reimage or Malwarebytes Anti Malware. In case you do not have the ability to remove Amazon automatically, you can also delete the Trojan yourself. Follow the instructions below and complete all the indicated steps.

In case you have been victimized by Amazon scam and provided your personal information for someone who wasn’t allowed to get it, we suggest changing your banking information and taking other preventative steps to protect your personal information.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Amazon virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Amazon virus Removal Guide:

Remove Amazon using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

To decontaminate the Trojan and carry out its removal properly, run your system in Safe Mode. We explain how to enter this mode below:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Amazon

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Amazon removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Amazon using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

As we have already mentioned, Amazon virus may try to block your antivirus from scanning the system. In such a case, follow the steps below:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Amazon. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Amazon removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Amazon from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

In case you have opened a malicious and phishing email and opened the malicious file attached to it, your files probably got encrypted. If this happened, you shouldn’t be able to open them now and most likely their filenames were modified, too. If this applies to you, you will need to find out what kind of malware has compromised your system. We highly recommend you to follow instructions provided in Method 1 and scan the system with anti-malware program. This way, you will find out what kind of virus infected your PC. Some ransomware viruses are weak and there are free decryption tools that you can use;  however, if you manage to open an email sent by professional ransomware constructors, your files might not be recoverable. You can use data backups to restore them, or one of the techniques given below:

If your files are encrypted by Amazon, you can use several methods to restore them:

Data Recovery Pro

If you opened a malicious email from Amazon scammer and you cannot open your files anymore, try running Data Recovery Pro tool. This way, you can find recoverable files and restore them. Although this utility cannot decrypt files, it can help you restore a part of them.

Windows Previous Versions

If you created a system restore point at some time in the past, you can try to restore your records using these steps. Remember that this method helps to recover individual files only.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Amazon and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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