Cleanserp.net virus. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Browser hijacker
12

Cleanserp virus can be responsible for endless ads on your browser

The image of Cleanserp.net

Cleanserp.net is a bogus search engine that is advertised with a help of an extension for Google Chrome and Mozilla Firefox. However, due to its negative features, it is categorized as a browser hijacker. According to the latest reports, the deceptive extension hides under “CleanSerp” or “QueryRouter” names. 

Both of them belong to the potentially unwanted programs (PUP)[1] category. Such categorization promises nothing good, especially because infected browsers start redirecting to hxxp://search.cleanserp.net/ at random times, set this URL as default home and new tab page address and also assign it to default search setting.

The described browser hijacker (the bogus extension) might enter the target system silently in the software bundle, hijack web browsers’ settings, alter search results, display intrusive advertisements and collect information about users. So-called Cleanserp virus is not a malicious cyber threat; however, it might increase your chances to run into websites run by cyber criminals.[2]

It might happen if you click on misleading online ad or link included in search results. However, the main issues are related to an inability to remove Cleanserp easily and being unable to set preferred search engine as default one. As we mentioned earlier, this the search site appears whenever user opens Chrome or Firefox or launches a new tab in them.

Therefore, if this site bothers you from the beginning when you launch the browser, you should scan device with Reimage and let this anti-malware program to free your PC from potentially unwanted applications.

The design of Cleanserp resembles Google. It has quick access to Gmail and G+, as well as allows carrying out web, image and video searches. In fact, its design resembles another infamous browser hijacker – Launchpage.org virus[3].

Concerning facts about this search engine

This search engine is promoted as a tool that respects user’s privacy; you should not get tricked by this slogan. The Terms of Use talks about user’s responsibilities only. Meanwhile, developers’ obligations are not defined. In the Privacy Policy of Cleanserp, it is noted that search engine uses cookies to collect and store particular information about users:

  1. Your IP address;
  2. Search queries;
  3. Browsing history;
  4. Similar browsing-related details.

Besides, it can also collect and store some of your personal information if you decide to contact developers via email or reveal your name in any other way, for example, searching for your name and surname using this search tool. What is more, the suspicious search utility might also deliver third-party ads.

The Privacy Policy also states that third-party cookies[4] might be allowed to install on your browser. Thus, unknown advertising networks or third-parties might spy each of your steps online and display advertisements based on aggregated and analyzed details.

Finally, keep in mind that the document tells that aggregated information is used for improving service. However, it actually means that this browser extension will deliver targeted ads. The problem is that you might see not only tons of pop-ups, banners or in-text ads. You might also encounter sponsored content included into search results page.

The main issue with CleanSerp is its ability to redirect people to sponsored websites and decrease users' browsing experience in this way. As a result, you may be forced to browse through irrelevant websites, and may end up on potentially dangerous websites. Indeed, some of the ads or links might lead to misleading websites where you can be tricked into installing bogus software, revealing personal details or get infected with malware.

Thus, we highly recommend avoiding these issues by performing Cleanserp removal. It’s the only way to get rid of possible threats and get back control over your browser. This hijacker mostly affects German computer users, so if you are one of them, we suggest looking for information on Dieviren.de site[5].

Avoid installing new programs in a rush to avoid browser hijackers

Just like many other PUPs, the one we discuss today also spreads in the software bundles as an optional component. If users agree to install freeware or shareware under “Quick” or “Recommended” settings, they give indirect permission to all optional downloads to enter the system without even knowing it.

It happens because such setups do not openly disclose about third-party software. In order to avoid browser hijackers, users need to choose “Advanced” or “Custom” installation option. However, only clicking “Next” button as fast as possible won’t prevent your PC from browser hijacking.

It’s crucial to monitor the process and uncheck all pre-selected entries. If you overlook this important step, you might be surprised how many undesired apps might be installed on your device.

Remove Cleanserp.net from affected web browsers right now

In order to remove Cleanserp virus from the system, you need to uninstall all programs and browser extensions that have been installed without your knowledge. Our team has prepared detailed and illustrated instructions that you can find below. Look at them carefully, and if they seem clear, start hijacker’s elimination procedure.

Make sure that you delete all hijacker-related entries. If you miss something, you may not be able to set your preferred homepage and might continue suffering from unwanted ads. In order to avoid this problem, you can opt for automatic Cleanserp removal option and run a full system scan with anti-malware/anti-spyware program.

We do not recommend following instructions provided on hijacker's search site because they are very unclear and, to say at least, confusing. You shouldn't waste time reading them because it seems that they were added to that bogus page only to confuse victims and make them lose hope trying to delete the pesky hijacker from their browsers.

You can remove Cleanserp.net automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Cleanserp.net virus you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Cleanserp.net virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Cleanserp.net virus Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Cleanserp.net from Windows systems

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You need to purchase Full version to remove infections.
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To remove this virus from Windows, follow instructions below. Make sure you do not leave any virus-related entries. If you are not sure whether you deleted all programs or this website still appears on the browser, you should opt for the automatic removal option and scan the device with anti-malware program.

IMPORTANT. Please read the provided instructions from the beginning till the end of this page. Many users know how to access Control Panel and simply ignore the tutorial at this point. The instructions we provide explain how to fix compromised browser shortcuts, so make sure you follow the guide attentively!

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Cleanserp.net and related programs
    Here, look for Cleanserp.net or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Cleanserp.net from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Cleanserp.net from Mac OS X system

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

To fix Mac OS X, you should also check whether there are no unknown applications installed on your device. In order to do that, follow the steps below.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Cleanserp.net or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash.Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Cleanserp.net from Internet Explorer (IE)

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You need to purchase Full version to remove infections.
More information about Reimage.

To remove this hijacker from IE browser, we strongly recommend you to fix it by performing the provided hijacker removal ritual.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Cleanserp.net and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Cleanserp.net removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Cleanserp.net virus from Microsoft Edge

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You need to purchase Full version to remove infections.
More information about Reimage.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Cleanserp.net should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Cleanserp.net from Mozilla Firefox (FF)

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You need to purchase Full version to remove infections.
More information about Reimage.

For fixing Firefox, you should open the list of extensions and look through it. Do you see something suspicious? If yes, uninstall all unknown add-ons, extensions, and toolbars from Firefox. We suggest looking for QueryRouter extension – it is likely to be associated with the redirect virus. Once it's done, you need to reset the browser in order to get rid of tracking cookies and other hijacker-related entries. Then, you will be able to change Search.Cleanserp to your preferred search tool.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Cleanserp.net and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Cleanserp.net removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Cleanserp.net from Google Chrome

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You need to purchase Full version to remove infections.
More information about Reimage.

When you want to remove Cleanserp from Chrome, you should simply delete the bogus address from homepage settings. However, it may not be enough to get rid of this virus for good. You need to uninstall all unknown extensions (such as CleanSerp) and reset Google Chrome. The instructions below will show you how.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Cleanserp.net and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Cleanserp.net removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Cleanserp.net from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Cleanserp.net or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Cleanserp.net, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Cleanserp.net removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of Cleanserp.net registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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