Title: Department of Justice Virus
Type: Ransomware
Also known as: Ukash virus

Remove Department of Justice Virus
Removal instructions

 
Severity scale:Department of Justice Virus severity is 90  (90 / 100)
 

Department of Justice Virus is one of the latest threats from Ukash virus group that try to attack people living in the United States of America. This threat belongs to the category of ransomware, so it is designed to get inside the system secretly and then try to rip users off. Just like FBI virus, FBI Moneypak or FBI Green Dot Moneypak virus, it creates lots of troubles for its victims by locking the system down. This results is complete system's take over - user becomes incapable to get on the Internet, launch legitimate anti-malware programs or do other things on his PC. He only sees a forged Department of Justice Virus alert, which states that user is caught doing illegal activities on his computer. Before you fall for this alert, you must note that such organizations as Department of Justice do NOT collect their fines in such way. You must remove Department of Justice Virus immediately!

HOW CAN I GET INFECTED WITH Department of Justice Virus?

This scam is designed to use the same ways intrussion as all previous Ukash viruses: it uses spam emails, freeware, shareware and other sources to come inside undetected. Once there, it locks the system down and shows its only message, claiming that Windows system has been blocked because you have been using copyrighted content, visiting pornographic websites or even spreading malware. For that, now you have to make a payment of $200 using the Moneypak prepayment system. Here's how this message looks like:

Your computer has been locked!
This operating system is locked due to the violation of the federal laws of the United States of America (Article: 1, Section 8, Clause 8; Article 202; Article 2012 of the criminal code of the U.S.A. Provides for the deprivation of liberty for four to twelve years.)
Following violations detected:
Your IP address was used to visit websites containing pornopraphy, child pornography, zoophillia and child abuse. Your computer also contains video files with pornographic content, elements of violence and child pornography!
(…)
You have 72 hours to pay the fine, otherwise you will be arrested.
(...)

No matter how trustworthy it seems, you must ignore this alert because it has nothing to do with Department of Justice. If you pay this $100 or $300 fine, you won't have your computer unlocked and you will lose your money as well. In order to avid that, you should remove Department of Justice Virus as soon as possible.

HOW CAN I REMOVE Department of Justice Virus?

In order to remove Department of Justice virus, you should try following this information. It includes different methids that MAY work in this virus removal. Remember that manual removal methid can be used only if you have enough nowledge about computer's system and its architecture:

* Users infected with Department of Justice virus are allowed to access other accounts on their Windows systems. If one of such accounts has administrator rights, you should be capable to launch anti-malware program.

* Try to deny the Flash to make your ransomware stop function as intended. In order to disable the Flash, go to Macromedia support and select 'Deny': http://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html. After doing that, run a full system scan with anti-malware program.

* Flash drive method: 

  1. Take another machine and use it to download STOPzilla, SpyHunter or other reputable anti-malware program.
  2. Update the program and put into the USB drive or simple CD.
  3. In the meanwhile, reboot your infected machine to Safe Mode with command prompt and stick USB drive in it.
  4. Reboot computer infected with Department of Justice virus once more and run a full system scan with updated anti-malware program.

* Manual Department of Justice removal (special skills needed!):

  1. Open Windows Start Menu, enter %appdata% into the search field, click Enter.
  2. Go to: Microsoft\Windows\Start Menu\Programs\Startup.
  3. Remove ctfmon (don't mix it with ctfmon.exe!).
  4. Open Windows Start Menu, enter %userprofile% into the search field, click Enter.
  5. Go to Appdata\Local\Temp and remove rool0_pk.exeDelete [random characters].mof file
  6. Delete V.class
  7. Run a full system scan with updated SpyHunter to remove remaining Department of Justice virus files. You can also use STOPzilla or Malwarebytes Anti Malware.

UPDATE: There is a new Ukash virus, which uses the logo of the Department of Justice. This threat now says 'Your computer has been blocked! The work of your computer has been suspended on the grounds of the violation of the law of the United States of America". Similarly to the previous version of the Department of Justice virus, this ransomware shows a list of laws, that have been violated, and asks to pay the fine of $300 using MoneyPak prepayment system. Besides, it speaks to the victim!



Automatic Department of Justice Virus removal:

It might be that we are affiliated with any of our recommended products. Full disclosure can be found in our Agreement of Use.
By downloading any of provided Anti-spyware software to remove Department of Justice Virus you agree with our Privacy Policy and Agreement of Use.
SpyHunter is recommended remover to uninstall Department of Justice Virus. You should confirm using free trial that it detects current version of parasite.

Note: Manual assistance required means that one or all of removers were unable to remove parasite without some manual intervention, please read manual removal instructions below.

If you failed to remove Department of Justice Virus using SpyHunter, submit question to our support team and provide as much details as possible.
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STOPzilla
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We are testing STOPzilla's efficiency at removing Department of Justice Virus (2012-09-25 06:38:27)
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Malwarebytes Anti Malware
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manual required
We are testing Malwarebytes Anti Malware's efficiency at removing Department of Justice Virus (2012-09-25 06:38:27)
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XoftSpySE Anti Spyware
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manual required
We are testing XoftSpySE Anti Spyware's efficiency at removing Department of Justice Virus (2012-09-25 06:38:27)
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Defender Pro Ultimate
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manual required
We are testing Defender Pro Ultimate's efficiency at removing Department of Justice Virus (2012-09-25 06:38:27)

what to do if you failed to remove the infection?
Virus Removal
Phone Support
Help Line to remove Department of Justice Virus
Department of Justice Virus snapshot:
Department of Justice Virus snapshot
 snapshot
 snapshot


Geolocation of Department of Justice Virus:

This map reveals the prevalence of Department of Justice Virus. Countries and regions that have been affected the most are: United States.

QR code for Department of Justice Virus removal instructions:

Department of Justice Virus qrcode
QR is short for Quick Response. They can be read quickly by the mobile phones. QR codes can store more data than standard barcodes, including url links, geo coordinates, and text.

The reason we add QR code to the website is that parasites like Department of Justice Virus are really hard to remove on infected computer. you can quicly scan the QR code with your mobile device and have manual removal instructions to uninstall Department of Justice Virus right in your pocket.

Simply use the QR scanner and read removal instructions from mobile device.

Removal guides in other languages

Information added: 2013-09-24 05:39:27
Information updated: 2013-09-24 05:39:27

Ask us discussions:

Modern viruses are really hard to remove. They have random file names, random registry entries, they can immitale legal products and files. Removal instructions sometimes can't Help to remove infection manually. Please take a look at our discussion where users like you share they experience in fighting the parasite:

Additional resources:

Attention: If you know know a reputable website reated to security threats, please add a link here: add url

12
0
Aubrey
Its actually much simpler to remove this virus. Im no computer nerd or anything, but I effectively removed this virus without all the technical crap.

First, manually shut off your computer.
As your system reboots, constantly hit the F8 key until the Boot screen shows up.
From there, click a Safe Mode option.
Once in Safe Mode, access the internet and download Malware Bytes.
Have the program run a full scan. Once the virus is detected, remove it- then restart your computer.
BLAMO! Virus is gone.

Youre welcome.
5
1
jonathan
it isnt working it says we cant download the malware bytes because we are on safe mode, is there a way to downlaod something on safe mode? get back to me ASAP thanks
5
1
Victor
Run safe mode with network mode
2
2
KELLY
THIS HAPPEN TO ME LAST NIGHT!!!

WWW.YOOCARE.COM - HELP ME REMOVE THE VIRUS. UNFORUNTELY IT COST ME $69.95 BUT NOW I ACCESS TO MY LAPTOP.

SERIOUSLY CONSIDERING GETTING A MAC NOW.
2
1
anon
you gave your cc information to a random company. I would keep a close eye on your statements.
1
1
Dev
Macs have viruses also. I remove them daily from client computers.
3
0
Hollyg0915
I did as you said and the virus is GONE!! Your solution was so much simpler that the other archaic options out there on the web.

Thank you.
2
0
Ariel
I did this and the virus seemed to be removed, then reappeared three days later. I just did this same method again and its not doing anything! Im in safe mode with networking at the moment.
1
0
Anonymus
Read Aubreys comment. Oh and on my computer it reset the timer that tells you how much time u have to pay everytime we restarted the computer
0
1
AAA
the virus opens now in the safe mode as well ... th only place it doesnt open is a safe mode with the prompt ..
1
0
bcucksee
in safe mode with command prompt you can try rstrui.exe (system restore) and if the virus had not damaged it go back to a restore point. then after reb oot run malware-bytes.
0
0
Jenny
What if your computer does not allow you to enter into safe mode once selected?
0
0
bcucksee
Does not always work. The virus can actually damage the ability of some machines to boot into safe mode. Primarily XP machines. BLAMO IF you can get into safe mode. otherwise use Windows Defender Offline to make a bootable CD or USB. Run it. Then boot into windows and run malware-bytes.
1
1
james
Thank you for your great information, after followed all instruction, now I am free from virus
0
0
kenneth
What happens if you cant get to the start menu??//

Is there an alternate methods???
0
0
Jayson
Great advise. Way faster than the other suggested ways and it only took 15 minutes to get everything fixed. Thanks
0
0
John
If you have an anti-virus program and you should. I have AVAST and ccleaner.

1. Shut your PC off using the off button. Do not try alt/ctrl/delete (three finger salute). It wont work.
You need to shut down manually. Go to control tower and shut it off.

Give it a minute or so and turn it back on. This will give you access to your programs. Do NOT try to get back
on the Net.

2. Run your Anti-Virus program. It may try to block you again. If so? Do all of the above again! and just let it run
until your PC is clean. Avast will clean it.

3. Run ccCleaner and you will get rid of it
0
0
Dutchman
MS Security Essentials caught and quaranteened this
0
0
Sue
It did not quarantine mine... I ended up with the virus today!!!
0
0
Computer56
How long should a scan take?
0
0
rashai
i know right like forever
0
0
GH
I (not me actually a co-worker) must have a new version of this it blocks out safe mode now. Cant login as administrator either blocks that to. Any ideas??
0
0
mooink
try using safe mode with networking
0
0
snake
im having the same problem...cant perform any of the fixes suggested. can anyone help? ill try calling the Smartsupport # 888-340-9777
0
0
ssanders519
I started my computer in safe mode and restored computer to previous restore point and virus was gone after restoring.
0
0
jr
Me too, first time I got it. Last time safe mode automatically restarted and sent me into normal mode. I have another user account and was able to do system restore from there. Having another user came in handy.
0
0
Tammy
I did what Aubrey suggested and it worked perfect. The scan took almost 3 hours. I then ran ccleaner after I restarted. I have Avast, aol security and Verizon security, how do I still get a virus. All the software security really slows down my laptop.
1
0
millertyme7777
Having more than one anitvirus running will cause you to be more prone to getting infections. They actually fight with one another and allow infections to come in. Have ONE antivirus program and use malwarebytes, superantispyware or spybot along with your antivirus.
0
0
Rachel
It blocks me even in safe mode, I dont know what go do
0
0
Jgdfhk
Same here. Blocked in every safe mode. Any other options?
0
2
Jake
I was infected twice. I was watching streaming video then suddenly DOJ appeared. On my first infection I was puzzled I let the computer running while the DOJ displayed on my screen. That was a fatal mistake! Not only it locks up my windows but also the safe mode. I have to go through safe mode with MS DOS command prompt to transfer my documents then reformat the whole computer. The combofix, AVG and other malware was unable to see the virus.

On my next infection I was watching streaming videos again on a different website, again DOJ came knocking. This time I recognize the banner and immediately turn off the computer. I then boot up on safe mode with network. I run malwarebyte and got rid of the virus.

Lesson learned: Turn off your computer asap dont let it run because the virus would write itself deeper into the system. I have an AVG anti virus and Microsoft Security Essential running when I got the 2nd infection. They are useless against the DOJ virus. Now I installed malwarebytes hope this will protect me from DOJ attack.
0
0
rpuglisi
I booted into safe mode with networking, removed ctfmon from startup, downloaded Malwarebytes and ran a full scan and it was gone.
0
1
toto
So this is just a virus, it has nothing to do with the law?
0
0
mooink
yep, just some lies
0
0
Shari
I did f8 got to safe mode with networking hit to desktop and then the message took over again. It comes up before I can get the Internet open. Help!!!!
1
0
Linda
The virus kept showing up during my safe mode too. I ended up using Safe Mode with Command Prompt and did a System Restore. Typed %systemroot%system32restorerstrui.exe in the box and pressed enter. I saw on another site that you can probably just type rstrui.exe.
0
1
Hasmat
Turn your computer off immediately when you see this virus. Does anyone wanna tell where they were at when the virus hit? I was on a computer beside my main computer when it hit. Luckily, I could finish what I started... The virus is a bad one. I was on cam4, and xtube. Then I went to second computer. Moments later the MF DOJ virus got my main computer.
0
0
Chris
I was sleeped in 3 hours.after I woke up,this notice is appeared in my laptop I tried to turn off my laptop and turn on but stil there.after I read this I was so scared.dont know what to do.Im not going to watch Any porn again.damm
2
0
Tedmouse
DARN VIRUS HAS BEEN UPDATED
You cant end process to use antivirus anymore, says illegal process has been noted.
You cant open safe mode, it blocks it and says another illegal process has been noted.
You cant open a other account, crashs laptop and you get back to your main and says illigal process has been noted again.

pay now or your system will be erased.
i refused and my system was erased.

So best info i can give on this is to back everything up all the time.
Or a dirtbag hacker will erase it and laugh.
erase it even if you pay him money which i didnt.
0
0
Tiffany
That was some really quick & easy instructions worked out well. Thanks so much!
0
1
KELLY
I ALSO WANT TO ADD THAT I GOT THIS NASTY VIRUS SURFING WWW.TUMBLR.COM/ IN THE PORN TAG (._.)
BE CAREFUL GUYS!
0
0
chris
I have both Mac and PC. Windows 8 pro is great and better than MAC. Just make sure you have latest virus protection. The intel core processor next gen which is coming out will have security protection built in to the processor. Also MAC is still expensive and gives you all the old operating system functions. I would recommend windows surface or Samsung tablet and windows 8 pro. Windows 7 is also very fast and with the proper virus protection youll be okay. MAC is good as well but what Im starting to see how expensive it is and you dont have many options. Also when things brake you only have limited support and it has to be with MAC or certified MAC place. Im starting to like windows more since you have so many different vendors to choose from and different devices. Also the pricing is great.
0
0
Johnny
I have a MAC and never got this virus, although I did on my Laptop that runs windows. When someone tells you a MAC cannot get a virus, listen to them, its tru.
0
0
ejestrada
I recently fell victim to the Dept. of Justice Virus and freaked out when I first read it. I just upgraded my system to Windows 8 and with the assistance of a Technician, we were able to remove the virus with the hassle of trying to hold my SHIFT key and F-8 or from the Desktop, hit the windows key + R and enter “msconfig” without the quotations which didn’t work for me at all.
WARNING: Back up your files on a frequent basis. I had backed up all my files to an external hard drive, but found that after the process, I didn’t have to restore any of my files but I did have to go back and reinstall my Antivirus and MS Office software so please make sure that you have your product keys available.

Windows 8 Users only:
From the START menu:
1. Move your mouse to the far right of the screen where you can have access to Settings (1 of the 5 options) and click on SETTINGS.

2. Select Change PC Settings

From the SETTINGS Menu:
1. Scroll down to GENERAL and click.

2. Move your mouse to the right side and scroll down to “Refresh your PC without Affecting your Files” and click on Get Started.

3. Read the prompts then click NEXT.

The process took me less than 15 minutes and when the process was complete, all of my files and folders were in tact. My desktop, however, was black and I only had 3 icons, one of them which was a file named Removed Apps. I was able to reinstall my important icons but the most important thing was that my computer was no longer locked. It certainly helps to install an anti-malware software. Good luck to everyone and I hope that this can help someone else like it helped me. Pay it forward!
0
0
James
It wont let me connect to the internet. Now what do I do?
0
3
rlw
A customer of mine called me and told me his PC was infected with the DOJ virus. I picked up the PC and brought it home and began working on it. The solution was really rather simple:

1) Disconnect infected PC from network and internet.
2) Go to Start menu and enter %TEMP%
3) Temp folder will be displayed in Windows Explorer.
4) Delete any .EXE files you find in the root folder, not in any subfolders.
5) Go to Start menu and enter %APPDATA%
6) AppData folder will be displayed in Windows Explorer.
7) Delete CTFMON file
8) Empty your Recycle Bin
9) Re-boot PC, virus should now be removed...

-RW-
0
0
John Q
thats brillant......we cant get to the START MENU genius. We get the DOJ screen......damn it....this info doesnt help....
0
1
cazzie
DOJ virus wont allow any kind of boot...all safe modes fail, USB fails, etc.

Open for suggestions, although I did see a suggestion of making the infected drive a slave drive in a different computer.
0
1
kenneth
what happens when it will not to safe?

Or which is the best selection in safe, only three on my vista 32 bit..thanks
0
0
Maxim
Hi,

My customer has the same problem (or perhaps its another type of malware problem, but this article seemed to mention it in a similar way).
As soon as my customer saw this virus, she called me and I made sure she rebooted the computer in network mode. After I could remotely control her computer (through our it-system) and scan the computer using "Eset Endpoint Antivirus". The AW looked different, as the layout wouldnt show up, only the client command interface with text would and it started to scan. After that I took Johns advice and installed cCleaner and removed all registries and scanned and analyzed everything else, and removed everything completely from the system. Im not sure yet if this fixed the issue but heres some tips:
1. Restart in safe mode.
2. Go to &appdata% and kill CTFMON if you see it.
3. Go to &username& and make sure you have enable hidden files/folders so you can get to the temp folder and delete everything.
4. Scan with AW + ccleaner.
5. Reboot
6. Hope to profit.

If this problem still occurs for me, then I will post here and relate to this, hoping that someone can solve the issue and update it to the others.
0
0
Richard
If you have Avast, do a boot scan, should take care of it. It is under scans then look on left side of window....select boot scan then schedule now then restart now....all on anti virus control panel
0
0
Art
Hey, i tryed it but it dint work for me but what i did was this.
I ran computer to safe mode with command promot and i typed
1)cd windows
2)cd system32
3)start rstrui.exe

then recovery shows up and i recovered it to past:D
0
0
mike
i changed my settings to a previous version of windows and fixed it. i think its still there though so trying to get it out
0
0
hanion
i had this virus today, turned off my computer immediatly then restarted in normal mode ( not safe mode) then opened cmd from search then i used the command (netstat -ano) and i found many ip adresses spying on my computer knew that by the word (established) ithen i opened task manager by right clicking start menu bar then clicked on processes then looked for PID numbers that marked as (established) in cmd. now end process with these numbers then scan ur computer with avira free antivirus then restore to earlier point and the virus is out !!!!!!!!!
0
0
Nikki
When the timer runs out, will it erase my system? I am at 40 min now and still working on removing it, but scared to keep trying if it will erase everything. Id rather pay a professional. Cant open as other acct, any type of safe mode, nothing is working...
1
0
dan
This worked for me, so far - no doubt you could mess up your PC doing this, though.... =
from Command prompt-
cd (goes to root)
dir /OD (sorts files by modified date)
find file that was most recently modified - mine was in Windows, called "winsta.dll", so i had to type
cd Windows
ren winsta.dll notsure.dll rename file (didnt delete incase it was the wrong file... ") )
when i restarted, it said "rundll32 cant find winsta.dll" and, so far, so good. hoping Malware Anti finds it, though. No doubt its still lurking somewhere.
2
0
Dan
Workaround: I just rebooted computer and started hitting ESC key over and over again......had to try 3 or 4 times and voila, the virus was interruped and did not show up.....left computer on a few days and rebooted and my anti-virus software must have removed it.....hope this helps someone.
1
0
jco1971136
I have read all of these comments and noticed that some of the people mentioned that they had several antivirus programs running at the same time. This is a bad idea. There should only be 1 antivirus program running at any time. Anyway... I have a friends PC that has this virus on it and it seems to me that the virus changes something in the BIOS which is EXTREMELY BAD!!! I am going to do some investigating and will post my results.
0
0
ace
got the thing yesterday and I created a gust acct on my pc and now im tryin tto see if a malware will help me ....
0
0
LtD
I got this once before and in safemode I ran malwarebytes. It found it in two places and got rid of it. This time I did the same thing. It found the trojan in one place and when I delete it I thought all was good. But when I rebooted, it was still there. This was late last night, and I had to get some sleep, so I waited for morning to try the manual approach. So far it is not working either. Im running a full scan now, but dont have much hope it will do any better. After the first scan, it always tells me there was no items found. I hate spending the money on a pro, but if I cant get it off today, I will have to.
0
0
Candace
My laptop is mo longer powering on and the battery charging indicator light doesnt even come on when connected to charger.
0
0
johnson
This virus comes through Java from what I believe,and heres my evidence:I visited a site that I commonly use before I installed Java,after installing Java I went to the site and was infected by the department of justice virus,I highly recommend you delete Java,it is dangerous to your computer,it is a gateway for hackers,If your job/company/college needs you to use Java on your computer,you should convince them to use an alternative.
0
0
bcucksee
Keep your Java updated and remove old versions as you go if the old versions are not needed. Clear your java cache manually if needed.
1
0
Rick
I had no control over my computer so I followed the reboot tip from Aubrey and started my machine in safe mode while not connected to the internet. Once in safe mode I reset to a previous date and the viurs was gone. I ran a scan and and update on my current antivirus and will add Malware Bytes. Thanks
0
0
bcucksee
The virus can actually damage the ability of some machines to boot into safe mode. Use Windows Defender Offline to make a bootable CD or USB stick on a clean computer. Boot from it on infected PC. After scan and removal then boot into windows from hard drive and run malware-bytes.

This is a direct Microsoft link not through a 3rd party.
http://windows.microsoft.com/en-us/windows/what-is-windows-defender-offline
1
0
gsc
Worked when this was selected, full scan about 40 minutes.
0
0
Bruce
i got this virus the other day and it said that I was downloading child porn,man was I pissed. You can get a reboot disk Its called Fix it utilities once I ran that and then installed maleware it was gone.i hope they find these people that are behind this,becuse its really giving our DEPT of Justice a really bad name. Can you imagin how many people have already paid for this bullshit scam?
0
0
Mike
I can still get to the administrator account on my laptop. If I delete the infected account will it get rid of the virus? Would it delete the infected files from the laptop? There is nothing really important on the account.
0
0
removedIt
This forum was really helpful. what did was, I had another user on computer, I could log on to that, it was not virus affected. Then downloaded malware byte and ran full scan. Full scan found more than 100 files infected. Removed those and immediately restarted computer.

After restarting logged on same user which I had used for running malware byte. Then logged off from that user and logged onto user which was infected and it worked fine.

Thank you all guys. you are awesome
0
0
Steve
I am trying to reboot and then it goes to safe mode and then gets back to normal mode and the screen cants display nayhting, any help please
0
0
Jay
I shut my computer down, pressed esc then Restored my laptop to the day before & now my laptop is working perfect. No more virus.
0
0
AG
A friend of mine brought me his computer and it had this virus on it. I usually wouldve went into Safe mode with networking not allowing the virus to boot itself but in this instance it did not allow the computer to boot in safe mode so i downloaded windows defender onto a USB from another computer, booted the infected the computer through the USB drive and presto, the scan began and found it. I ran the quick and full scan and found something each time. Be sure to run both scans to make sure it gets everything before you let it boot and install itself again if it has a rootkit attached to it.
0
0
Ace
I have a Mac and I got this virus, how do I get it off and is yoocare site legit
0
0
Jesus
do i have to be connected to the internet? because im trying stopzilla and spyhunter and both didnt work when i put my computer in safe mode command prompt
0
0
Vic
For Win 7, reboot computer-press f8 - select repair computer (enter)- enter name/password- then select system restore
0
1
Dave
I disagree sir. Mac OS X 10.9 is the most advanced OS out right now. The power management and the stability is amazing and nothing compares. As far as support it comes with 1 year and you buy the applecare you just bring it in to an apple store which there is one just about everywhere and they fix it. I have had my mac since 2011 and it runs just as strong if not better than the day I got it. Best purchase ever. There is nothing my mac can not do. I Even have windows running on it. Vmware for mac is awesome. Windows 8 is better than a mac? lmafo Do more research man..
0
0
Skye
Any advice for windows xp users that cant do anything in safe mode/with or without ntworking or commsnd prompt? Thanks.
0
0
Larry
This worked like a charm! I initially became concerned after the Malwarebytes full scan hung up after 42 minutes, scanning 234k objects. I cold started the system; started in Safe Mode again and did a quick scan this time which went quickly. It found 4 items and removed them without a problem. Im trying to figure out how this virus got past Bitdefender which Im running (which is coming up for renewal). Im inclined to give Malwarebytes paid version a hard look. Thanks Aubrey!
0
0
TYoung
1) As soon as the image appears immediately physically disconnect from the internet
2) you will not be able to get to anything - safe mode, safe mode w/o internet, etc.
3) Get a good and clean USB stick. I used a SanDisk.
4) Go to http://windows.microsoft.com/en-us/windows/what-is-windows-defender-offline
Let it format the USB and add the files
5)Boot PC and let this run. Do a complete scan. Might take 2 +/- hours.
When done clean the bad files per defender procedure
6) connect to internet and uipdate the defender files. disconnect from internet
7) run again, and then connect again and update files
8) keep doing until clean
9)Clean boot system and then run your chosen anti-virus programs

All info here has been invaluable.
Thankis to all the wizards
0
0
TYoung
Post Script-

I was initially doing great but Defender is not removing the whole virus!
It is not sufficiently aggressive to do so.

I have done 6 scans now of all three levels within Defender and now it comes up with nothing found but I still cannot get to safe mode.
The virus is still in there some where

The FBI screen keeps coming up albeit much slower now.

Any additional hints here would be gratefully appreciated.

If anyone knows how to make a boot disk out of a USB drive for XP Pro I would like to know.
It apparently is the only way I can clean the system
0
0
Brian
Nothing is working!! safe mode, back up cd, 64 bit windows defender cd, different users, nothing, not an effin thing!! Im out of options. what do I do!?!?!?!?
0
0
THE BRO
I just repeatedly clicked the "Leave Page" button and it worked and I got away.
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ericb
I downloaded defender on another computer and booted the infected one from the usb. It allowed the boot and quick scan, which found nothing. I then ran the full scan with the same results. It must still be there somewhere? any suggestions?
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unknown
This is on my Samsung tab 3 and am freaking out what am I supposed to do.
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Sarah
I removed the virus by rebooting my computer back about 3-4 weeks (a couple updates previous) but now i cannot connect to the internet whatsoever. My computer keeps telling me that the troubleshooter for the internet connection is not working. Then when i attempt to find a wireless connection (Which is what my router is) it shows that there is nothing that can be found. My iPad and phones are connected to my wireless internet, but now my HP is not.. HELP!?

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