Facebook ransomware virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Ransomware
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HiddenTear variant called Facebook emerged on the web

 Facebook virus

Facebook virus has evolved from an annoying to social network parasite to a serious ransomware [1] which now locks a variety of different files with strong encryption algorithm and appends them with .Facebook extensions.

The parasite comes from the HiddenTear virus family that first emerged as an educational ransomware (eduware) but was quickly taken advantage of by the evil-minded criminals who used it to create ransom-demanding spin-offs such as CryptoSpider, Mora Project, CryMore and many others. Thousands have suffered from these virus attacks and lost access to their files indefinitely. In such cases, the only option the victims had is to eliminate the malware from their computers and prevent the risk of losing their future files. It comes naturally that it is just as important to remove Facebook malware in case you are infected. Reimage is a handy tool you can use for the ransomware elimination.

Like its preceding counterparts, the so-called Facebook ransomware activates itself when its malicious executable — Facebook.exe gets deployed on the targeted system via malvertising [2], spam or other deceptive ways of distribution. As soon as it is on the PC, the virus drops a lockscreen, blocking the victim from accessing the computer’s or tablet’s desktop or other folders. The message on the lock screen reads:

oops Your files are encrypted.
Please click the button that says “How to decrypt
my files”
191RK3m897XbQqX7rSieYNqNFmJLorKpuP
[Button] How to decrypt your files.
[Button] Give me back my files!

The code you see in the message is a Bitcoin wallet address to which the criminals demand a set amount of ransom to be sent. This address may change as the criminals try to cover up their tracks. More detailed instructions on how to make the payment presumably can be accessed by clicking the “How to decrypt your files” button, but we do not recommend doing that. You can never know if the criminals will not drop you off on another infectious website just to damage your PC even more.

Instead of following the instructions on the lock screen, it is better to perform Facebook virus removal and make sure the ransomware won’t lock any of your the new files you create on your computer.

Principles of ransomware infiltration

While the title of the Facebook virus clearly points to the popular social media website, there are currently no evidence that it spreads on it, too. Such distribution technique has potential, but it is more likely that the criminals will rely on more typical means of infiltration such as malicious spam campaigns, for instance. This way, the Facebook virus will be sent to the potential victims’ computers disguised as some important document, notification or official notice from governmental institutions.

Typically, emails with malicious attachments will be automatically placed in the spam catalog of your email, but more cleverly built scams may slip through to you regular inbox as well, so you should be very careful when opening emails! Don’t take anything for granted just because it has “official” tag on it.

Remove Facebook ransomware and recover files

Victims are faced with the first challenge of Facebook virus removal when it comes to disabling the lock screen. Users soon notice that the Task Manager won’t open and there is no other way to escape this window. Below, you will find a couple of suggestions which should help terminate the lock screen and give you access to your security software.

When you bypass the initial obstacle, you then have to remove Facebook ransomware from your PC. Software like Reimage will automate the process.

Finally, as all the malicious malware files are out of your PC, you may then proceed to data recovery. Below the article, you will find alternative recovery solutions with brief usage instructions.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Facebook ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Facebook virus Removal Guide:

Remove Facebook using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

You may try exiting the ransomware lock screen by running your PC in Safe Mode. Here is how to activate this feature:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Facebook

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Facebook removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Facebook using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

System Restore can also be helpful for bypassing some of the malicious virus functionalities. We explain how to perform it below.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Facebook. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Facebook removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Facebook from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Facebook, you can use several methods to restore them:

Data Recovery Pro application to the recovery of files encrypted by Facebook ransomware

We explain how to use the lightweight Data Recovery Pro application below:

Files can be recovered with the help of Windows Previous Versions feature!

This method is for those, who had the System Restore feature enabled on their PCs prior to the virus attack. Files can be recovered like explained here:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Dealing with data recovery with the help of Shadow Explorer

Shadow Explorer recreates files from Volume Shadow Copies saved on the computer. If these copies aren't affected by the virus, you may recover your files following the instructions here:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Facebook and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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References