Freshdesk ransomware virus. How to remove? (Uninstall guide)

removal by Linas Kiguolis - - | Type: Ransomware
12

Freshdesk ransomware encrypts files, asks for ransom, provides support form

Freshdesk virus is a new ransomware[1] example that appends .www file extension to files it encrypts. As soon as the virus makes all files inaccessible, it drops a ransom note called restore_files.html, which opens via user’s default web browser automatically. The ransom note suggests buying data decryptor for 0.5 Bitcoin[2] and suggests testing the decrypter to unlock only one file. Below the message, there is a Freshdesk form that can be used for communication with cyber criminals. We must point out that although this ransomware was entitled due to the utilization of the particular support form, the developer of customer support software is NOT related to this ransomware in any way. Criminals ask the victim to buy some Bitcoins via blockchain[.]info, localbitcoins[.]com or btc4cc[.]com and then send the required sum of money to 15e14MuVxE2sbBZNTa6sExmeanpKWqqXkD Wallet address. If you pay money to a Bitcoin wallet, keep in mind that it is almost impossible to track down the offender, thanks to the perceived anonymity that cryptocurrencies provide. This ransomware virus is currently under analysis, and so far it is unclear how sophisticated it is. It might be possible to restore your files – just be patient. Until then, we recommend you to remove FreshDesk as soon as you can. For that, software like Reimage can be used.

 Freshdesk ransomware

Speaking of data recovery, we must repeat that ransomware viruses use particular cryptography ciphers to render victim’s files useless. It means that files are corrupted using a key that in technical terms is referred to as public key. To restore files, the private key is needed. However, this key is inaccessible as it is stored in criminals servers. Sometimes cyber criminals develop weak viruses, and although it happens rarely, in rare cases victims can restore their files for free. In this case, you might also get a chance to restore your files without paying. Before you do anything regarding data recovery, complete Freshdesk removal first.

Ransomware ways of transmission

Ransomware viruses tend to arrive in the form of a legitimate-looking email letter, which suggests clicking on a certain opening link or email attachment. Be it a fine, invoice, subpoena or another official document, criminals can insert malicious scripts into them, and opening such files leads to corruption of data stored on the compromised computer. Therefore, we recommend users to avoid opening unverified emails and use a data backup to keep your personal files safe. Usage of 3-2-1 ransomware prevention rule is also an excellent idea. Firstly, you should create two backup copies and utilize two different media formats to store them. The third copy should be stored off-site, for example, on a portable data storage device such as USB or hard drive.

Removal of Freshdesk malware

If you want to continue using your computer, you must remove Freshdesk virus from it. Our team recommends choosing Reimage or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus software, which helps to detect malicious programs and files and eliminate them from the system all at once. Although we always provide tutorials on how to remove unwanted computer programs manually, we want to remind you that dealing with ransomware is a whole other level and such virus if much more sophisticated. In order to remove it, you need to have specific computing skills. Making a mistake and leaving several malware components on the system can be a fatal mistake that might create a possibility for additional malware to step into your computer system. Therefore, we suggest using these instructions for a successful Freshdesk virus removal.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Freshdesk ransomware virus you agree to our privacy policy and agreement of use.
do it now!
Download
Reimage (remover) Happiness
Guarantee
Download
Reimage (remover) Happiness
Guarantee
Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Freshdesk ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Freshdesk virus Removal Guide:

Remove Freshdesk using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

The following guide explains how to run your computer in a mode that allows you to use your computer and disables the virus temporarily. This mode allows you to update/download a security program and launch it.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Freshdesk

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Freshdesk removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Freshdesk using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Freshdesk. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Freshdesk removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Freshdesk from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If you had a data backup, remove the virus before you plug the data storage device into the computer. If you did not have a backup, try these methods.

If your files are encrypted by Freshdesk, you can use several methods to restore them:

Run a special tool to recover files

Data Recovery Pro is a tool that might help you to restore your files. There is no guarantee that it will successfully restore all data whatsoever, but it won’t hurt to try.

Previous Copies

Windows Previous Copies can save you some time, but only if you still have a System Restore Point. If you created such point prior to ransomware attack, try the following method.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

The virus is currently under analysis. Freshdesk decryptor is not available at the moment.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Freshdesk and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

More information about the author

References