Help_dcfile ransomware virus. How to remove? (Uninstall guide)

removal by Linas Kiguolis - - | Type: Ransomware
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Help_dcfile ransomware virus report

Help_dcfile virus is a computer parasite that demands money from the victim when it takes victim’s files hostage. At the time of the research, criminals were asking to pay approximately 300 dollars in Bitcoin currency, which is approximately 0.5 BTC. However, criminals are advised not to pay ransoms and look for other data recovery solutions instead. You can find some data recovery options below Help_dcfile removal instructions that are provided at the end of this post.

Helpdcfile ransomware goes through the entire computer system, opening folders and checking files stored in them. This malicious program is made to find particular filetypes and encrypt them with asymmetric cryptography. Once the virus corrupts a file, it also renames it, giving it a name that consists of 10 random characters and a .xxx file extension. As you can see, the parasite entirely renames and conceals the file, making it harder to understand which files were encrypted and which ones were not. The virus then launches an executive file that opens a program that presents information about the infection and allows entering the transaction ID (the ID can be obtained after transferring the required payment to the particular Bitcoin wallet). The virus also creates and saves Help_dcfile.txt file on the computer’s desktop, containing instructions on how to decrypt files encrypted by Help_dcfile malware. This document is slightly more informative, and it explains that there are only 72 hours left to make a payment in order to retrieve lost files. The so-called ransom note also provides several links where the victim can buy Bitcoins, and commands to send them to a provided Bitcoin address. According to criminals, the key needed for data decryption will be sent within 24 hours to a unique email address that has been created for the victim.

Help_dcfile ransomware shows a message

If you have been affected by Help_dcfile ransomware campaign, please do not rush to pay up, even if the ransomware authors warn you that they will destroy the decryption key after 72 hours. Remember that these scams need your money, and as much as you can give. Beware that they might send you more malicious files alongside the decryption software. Besides, the Help_dcfile decryption tool might not work at all. That is why we strongly advise you to remove Help_dcfile ransomware and restore your files from backups. To remove this virus, use Reimage or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus software, but please, do not try to delete it manually – most likely you will encounter various difficulties or even become tired trying to fetch components of this malware. Besides, you can accidentally corrupt the computer system by deleting the wrong files.

How does this virus get inside users’ computers?

Helpdcfile virus shares similarities with many ransomware viruses and one thing that links them all is their distribution technique. Such viruses are distributed using same methods for a long time already, and the most efficient method of spreading ransomware is sending malicious emails to victims. Crooks attempt to create trustworthy-looking email letters, so they frequently attempt to present themselves as employees of well-known and trustworthy organizations or businesses. It is essential not to get tricked by these deceptions because such phony emails typically contain malware-laden attachments. Once the victim clicks the open button to launch these attachments, the virus immediately gets inside the computer system and shortly infects all files.

How to remove Help_dcfile virus?

If you seek to remove Help_dcfile virus, we suggest using an automatic malware removal tool. It can scan your computer system thoroughly and find all malicious files that this ransomware virus brings into the system. It can be really hard to find these files on your own, so that is why we do not recommend chasing them manually. To start the anti-malware software, follow these Help_dcfile removal guidelines provided below.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Help_dcfile ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Help_dcfile virus Removal Guide:

Remove Help_dcfile using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Help_dcfile

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Help_dcfile removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Help_dcfile using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Help_dcfile. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Help_dcfile removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Help_dcfile from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If you suspect that your computer has been infected with this virus, please do not rush to pay the ransom it demands. There are no guarantees that the decryption tool offered by criminals actually works, so think twice before reaching for your bank card. You can always recover some files from a backup, and files shared over social media or email. Below, you can find detailed Help_dcfile removal guidelines as well as some other data recovery options explained.

If your files are encrypted by Help_dcfile, you can use several methods to restore them:

Data Recovery Pro method

There are various tools online that offer data recovery services, but our team recommends using Data Recovery Pro. Here are instructions on how to use this tool:

Windows Previous Versions method

If you enabled System Protection feature some time ago, you should have several System Restore Points now that you can use. This can help you to restore some individual files. These instructions explain how to do it:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Help_dcfile and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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  • zadd

    Oh, yet another ransomware. Criminals are quick huh

  • 000

    so, found Help_dcfile.txt on my desktop…. game is over.

  • Joshua

    I CANNOT DECRYPT MY FILES somebody help me!!!! there must be a tool that can do it for free…

    • Fif12

      unfortunately, there isnt, I have been looking for it all over the internet, too