Help@onyon.info ransomware virus. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware
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help@onyon.info ransomware takes files to hostage and demands to pay the ransom

help@onyon.info ransomware is another member from the BTCWare family. This crypto-malware continues the hazardous tasks of Onion and OnionLock ransomware viruses. It encrypts files using sophisticated cryptography and appends [help@onyon.info].master file extension to each of the targeted document, text, audio, video, image and other files. Once all targeted data is locked with strong cipher, the ransomware leaves a ransom-demanding message on the affected computer’s desktop. The instructions how to restore files are presented in “!#_RESTORE_FILES_#!” file. Here victims are told that they have 36 hours to contact cyber criminals and learn how much Bitcoins they need to transfer for the decryption key. Authors of the help@onyon.info ransomware virus want to rush people to send an email by saying that the size of the ransom depends on their speed. The longer they wait, the more money they have to pay. According to the ransom note, after the deadline, the decryption key will be deleted permanently. However, these talks are nothing else but psychological terror. Thus, you should not listen to them and scan the computer with Reimage or other reputable malware removal program. It will help to remove help@onyon.info entirely.

The image of help@onyon.info ransomware virus

In order to prove the credibility, hackers allow decrypting three files for free. Victims can send files encrypted by help@onyon.info ransomware that are less than 1MB and do not contain valuable information, and hackers will send back decrypted data. However, playing this game and having business with criminals is not recommended. These three files might be the only one that you get back. Once you pay the ransom, cyber criminals might disappear and forget their promise. Bear in mind that the main purpose of this cyber infection is to swindle the money from innocent users. Thus, focus on help@onyon.info removal and later try alternative data recovery methods. Do not believe that attempts to recover your files using third-party software will lead to data loss. It’s a cheap trick to convince people to follow hackers’ orders.

Distribution methods of the ransomware virus

One of the main ways how help@onyon.info ransomware spreads is malicious spam emails. Cyber criminals apply social engineering techniques to convince people into opening infected document or visit a malicious website. Phishing emails[1] often look like sent from delivery services, banks, retailers or even governmental institutions. Thus users can be easily misled by this trick and click on a dangerous content. The attached Word or PDF document is obfuscated and downloads malware payload on the system. The help@onyon.info hijack might also occur when a user clicks on a malware-laden ad.[2] The problem is that safe and malicious ads usually look the same. Indeed, infected advertisements might be delivered on the legitimate websites. Undoubtedly, chances to catch ransomware in high-risk websites is higher than browsing through news portals and regular sites. However, you should be careful and avoid clicking suspicious content. What is more, help@onyon.info virus might also be distributed using fake software updates and downloads. In this form, malware might be distributed on various P2P networks, file-sharing sites, and torrents. Thus, you should stay away from these places and download software from publisher's site.

Remove help@onyon.info ransomware virus from the computer using professional software

For help@onyon.info removal, you have to employ reputable anti-malware program. This dangerous cyber threat might have installed numerous malicious files and affected legitimate system processes. Thus, it needs a proper treatment. We highly recommend dedicating virus elimination procedure to one of these tools: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware. If you cannot install or update none of these programs, please restart the computer to the Safe Mode with Networking. Furthermore, remove help@onyon.info ransomware by scanning the system with your chosen tool several times. When your device is virus-free, you should try our prepared data recovery options below or use backups.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall help@onyon.info ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual help@onyon.info virus Removal Guide:

Remove help@onyon.info using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Follow the steps below to install or run antivirus program for help@onyon.info ransomware virus elimination.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove help@onyon.info

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete help@onyon.info removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove help@onyon.info using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

This method also helps to disable the virus and run automatic removal.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of help@onyon.info. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that help@onyon.info removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove help@onyon.info from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If you do not have data backups, please try these additional recovery methods.

If your files are encrypted by help@onyon.info, you can use several methods to restore them:

Data Recovery Pro might help to restore files encrypted by help@onyon.info ransomware

In order to give this tool a try and recover your files, follow these steps:

Take advantages of Windows Previous Versions feature

If System Restore method has been enabled before ransomware attack, you can restore your files by following these steps:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Use ShadowExplorer

If virus failed to delete Shadow Volume Copies of the targeted files, you can use ShadowExplorer to recover them:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

help@onyon.info decryptor is not available yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from help@onyon.info and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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