JuicyLemon ransomware virus. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Ransomware
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New ransomware has been discovered: JuicyLemon virus

A new computer threat has been detected, and it belongs to ransomware category. It is called JuicyLemon, and it is yet another ridiculous virus name. It is not a surprise for us because it seems that cyber criminals tend to have fun creating silly sounding ransomware names. Examples include RedShitline, PacMan, JigSaw, CryptoHitman and so on. JuicyLemon is a newly discovered ransomware, but speaking of its functionality, it seems that there is nothing new or unusual about it. JuicyLemon ransomware acts like the majority of ransom-demanding computer threats – it encrypts files and urges the victim to pay a ransom. This virus runs the malicious executable file immediately when it enters the computer system, and starts a data encryption process right away. This malware variant appends file extensions to corrupted files, which seem to be .id-[9 random digits]_.

Once it corrupts victim’s data, it leaves a ransom note, which is called Read me now !.txt. The message in this file says that victim’s files were encrypted, and it is impossible to decrypt them without cyber criminals help, which is not a free service. The message states that the victim must pay a certain amount of money to recover the encrypted data. The price of the ransom is not revealed in the note, but there are two e-mail addresses left (support@juicylemon(.)biz and provectus@protonmail(.)com) to contact the cyber criminals. The victim can also get in touch with crooks via BitMessage address. The fact that authors of this virus do not ask for a certain amount of money possibly means that they are ready to negotiate. However, some victims reported that crooks demand 1000€ in exchange for information how to decrypt data.

Ransom note by JuicyLemon malware

If your computer has been infected with this virus, we strongly recommend you not to pay the ransom because most likely cyber criminals are not going to help you to recover your files. They seek to collect as many ransoms as possible and become rich, and we doubt that they would waste their time helping each user to decrypt the data. It seems that cyber criminals only put efforts into convincing the user to pay. Therefore, we recommend you to remove JuicyLemon (use a good anti-malware software like Reimage for that ) and then try to recover your files from a backup. You can find more detailed JuicyLemon removal instructions on the second page.

How did this threat get inside your computer?

This virus does not spread in any special way – its authors use traditional virus distribution methods. They either send it to victims via email or insert malicious codes into shady Internet sites. In some cases, frauds bundle viruses with other programs, usually fake software updates (Java, or Adobe Acrobat, so make sure you download these updates ONLY from verified and secure websites if you do not want to end up installing viruses!). Bear in mind that if you do not have a computer security software, your PC is vulnerable to Trojans, which are capable of silently downloading malware into your computer.

If you want to keep your PC safe and sound, first and foremost thing you should do to protect it from malware attacks is to install a good anti-malware software. Also, be suspicious of emails that come from unknown senders. Be very careful and do not click on any links placed in the message, and do not open files attached to such emails. We also recommend you to avoid visiting questionable Internet websites that are filled with aggressive and pushy ads, because even one click on an infected clickable content can download and execute a malicious program.

How to remove JuicyLemon virus?

Do not try to eliminate this malware from your computer manually, because it is a very hard task to do. If you have never had experience in removing computer threats, we recommend you to use an automatic malware removal program and eliminate JuicyLemon ransomware with it. Please take in mind that attempting to remove this virus manually can do more harm than good because you can accidentally delete important system files thinking that they are part of the virus. Therefore, we suggest you to follow JuicyLemon removal instructions down below to deactivate the virus and install the automatic malware removal tool.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall JuicyLemon ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual JuicyLemon virus Removal Guide:

Remove JuicyLemon using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove JuicyLemon

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete JuicyLemon removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove JuicyLemon using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of JuicyLemon. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that JuicyLemon removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from JuicyLemon and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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  • Andre55

    This virus is on my computer and it prevents me from installing antivirus! Help!

    • pacific

      Have you tried to start your computer in a safe mode first?

  • Ore01

    Well, another ransomware. Are authors of it dumb or something? why would someone want to name virus as Juicy Lemon?

    • Nicol

      i was infected and i dont care about name yes authors of this ransomware are dumb thats for sure, i cannot get my files back although i have removed the virus!!! i have no idea what should i do it seems that it is impossible to recover them….