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“Please don’t restart your computer” Tech Support scam virus. How to Remove? (Uninstall Guide)

removal by - -   | Type: Malware
12

Do not fall for "Please don’t restart your computer" scam

If BSOD ("blue screen of death") screen suddenly emerged asking you not to reboot your device, "Please don’t restart your computer" virus settled on your computer. On the one hand, there is no need to panic as it is simply a tech support scam. Usually, scammers pretend to be Microsoft specialists [1]. In this case, they also try to deceive users into calling a specific number to solve computer issues. What is more, they threaten users with Zeus virus which supposedly intends to wreak havoc on the system [2]. First of all, you should remove "Please don’t restart your computer" scam. For that, you will need to install an anti-spyware application, e.g. Reimage. More information how to perform "Please don’t restart your computer" removal is provided below.

Scams comprise one of the largest group of all computer viruses. They vary in their operation modes and designs. Some of them lock your computer while others simply display irritating messages suggesting to remove viruses from the device [3]. It is not difficult to look through the deception as all tech support scams provide a tech support number. Even it is counterfeited Windows log-in window or error message, it includes the number. In original cases, Microsoft never asks you to call any number. What is more, the majority of this kind of malware include other features which help you to realize it is scam [4]. For example, you may notice that the background picture slightly differs from the original variant. What is more, crooks often leave grammar and typos when creating tech support scam.

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When "Please don’t restart your computer" alert pops up, credulous users might get terrified by the alert of Zeus malware. Indeed, this virus is a complex computer infection which rampaged on the Web quite recently. What is more, virus researchers detected a rise in the number of this virtual threat. Nonetheless, it is a common technique to exert psychological pressure on victims. If you dial the respective number, you will be connected to a supposed technical support specialist. Then he will guide through a series of steps which supposedly removes the infection from your device. He might also offer you to install altered versions of Team Viewer or Supremo. In short, by acquiring access to your computer, the scammer might access confidential personal information. Eventually, he might just remove the very "Please don’t restart your computer" malware with ordinary anti-virus tool but send the bill of several hundred of dollars. Alternatively, he might ask you to purchase a costly questionable rogue anti-spyware program which actually is futile in combating serious viruses. Beware of Please don’t restart your computer redirect as well since you might be directed to corrupted domains.

When did my PC get infected with this virus?

"Please don’t restart your computer" hijack might occur if you prefer downloading content from file-sharing domains. Usually, they contain a series of elaborate and annoying malware. Such domains may also disguise exploit kits which facilitate ransomware infiltration [5]. In addition, tech support scams might disguise in optional applications attach to freeware. "Bundling" is often employed in distributing browser hijackers and adware. In order to spot such infections before they settle on the system, opt for "Custom" settings when installing any program. Afterward, unmark all questionable add-ons. Likewise, you will be able to escape more serious threats.

"Please don’t restart your computer" termination steps

If you prefer a fast and effective solution, install an anti-spyware application, such as Reimage or Malwarebytes Anti Malware. Either of these programs helps you get rid of this scam and all its components quickly. Do not forget to update before starting the elimination process. In case, you cannot complete "Please don’t restart your computer" removal because your device is non-responding, follow the guidelines indicated below. Usually, such threats are not as complex as, for example, trojans or file-encrypting infections. Therefore, you should not take too long to remove the virus from the device.

To remove “Please don’t restart your computer” Tech Support scam virus follow these steps:

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Reimage is recommended to uninstall “Please don’t restart your computer” Tech Support scam virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.
Reimage is recommended to uninstall “Please don’t restart your computer” Tech Support scam virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.
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Remove "Please don’t restart your computer" Tech Support scam using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove "Please don’t restart your computer" Tech Support scam

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete "Please don’t restart your computer" Tech Support scam removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Reimage is a tool to detect malware. You need to purchase full version to remove infections.
More information about Reimage
Reimage is a tool to detect malware. You need to purchase full version to remove infections. More information about Reimage

Remove "Please don’t restart your computer" Tech Support scam using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of "Please don’t restart your computer" Tech Support scam. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that "Please don’t restart your computer" Tech Support scam removal is performed successfully.
Reimage is a tool to detect malware. You need to purchase full version to remove infections.
More information about Reimage
Reimage is a tool to detect malware. You need to purchase full version to remove infections. More information about Reimage

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from "Please don’t restart your computer" Tech Support scam and other ransomwares, use a reputable anti-spyware, such as Reimage, PlumbytesWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

Julie Splinters
Julie Splinters - Malware removal specialist

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References


Information updated:

Comments on “Please don’t restart your computer” Tech Support scam virus

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FGvedg
Sometimes its really amusing that people still fall for such scams even though it is so easy to tell when it is a scam.
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torrontoThor
Is it really so profitable? Sometimes they really mess up at making it look legit.

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