Safe-surfing.info ads. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Adware
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Safe-surfing.info says your computer is infected – but should you believe it?

Safe-surfing.info virus is a malicious[1] computer program created only to advertise a phishing website[2] safe-surfing.info/hugosm. Therefore, you should not believe what messages originating from that website say. Once installed, the shady program will start redirecting you to the URL we mentioned over and over again. It will also show you pop-ups with short warnings such as “Safe-surfing.info says: WARNING! Your Windows has been infected by viruses! It is recommended to analyze now.” After closing this pop-up, you will see a website with a big Chrome logo on it and some text below it. This website seems to be related to “(13) viruses were detected on the system” Tech Support Scam virus. However, Safe-surfing.info scam virus displays a slightly different message, which says:

(13) viruses were detected on your computer.

These dangerous viruses can damage your computer irreversibly. Some data may be lost or blocked. Your personal data, password, credit card numbers are liable to theft!

How to remove viruses?
Step 1. Click on the button to download the antivirus certified by Microsoft
Step 2. Install antivirus for analysis and remove viruses

Below this message, there is a ridiculously looking button “I removes viruses.” It seems that scammers behind Safe-surfing.info project are not native English speakers. It goes without saying that you should work your way around this button and quit such scam page immediately. We assume that installing the program behind this button can compromise your system with rogue anti-spyware software[3] or even malware, so it is better to stay away from it. If your browser keeps launching this page again and again, we highly recommend you to scan the system with anti-spyware program to detect the program that keeps sending you these fake warnings[4] every day. Our team suggests using Reimage or Malwarebytes Anti Malware software, but if you want, you can try to remove Safe-surfing.info adware with the help of tutorial written by our experts. If you decide to carry out Safe-surfing.info removal instructions, we would like to remind you that you must complete each step carefully – do not skip any step if you do not understand how to carry out instructions written in it. You can always send a question to our support team and get some tips.

How did this adware manage to get into my computer?

Adware programs are incredibly annoying. We are 99% sure that Safe-surfing.info hijack happened at the moment you installed another free program using Default or Standard settings. We never recommend these installation settings because they are usually filled with offers to install “recommended programs” alongside your chosen software, and typically users are not so happy about these extra free items added to their downloads. In most cases, they are only meant to deliver sponsored content[5] or dangerous ads, which, to be honest, are completely unnecessary in our lives. To avoid installing unwanted items, we suggest choosing Custom or Advanced options for installing software. These settings will allow you to look through the list of optional programs and will give you a chance to reject the ones you do not need.

How can I remove Safe-surfing.info adware?

There is no reason to ignore alerts that Safe-surfing.info virus sends to you. We highly recommend you to remove Safe-surfing.info adware using anti-malware program that can quickly eliminate all browser add-ons, installed items, files and also changes made to system settings. It is the easiest way to clean up your computer; however, if you are strictly against using anti-spyware or anti-malware programs, you can try to delete the infection using Safe-surfing.info removal tutorial that is provided below.

You can remove Safe-surfing.info automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Safe-surfing.info ads you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Safe-surfing.info ads. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Safe-surfing.info ads Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Safe-surfing.info from Windows systems

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If you receive the described alerts or if you agreed to install the software promoted on the Safe-surfing.info page, we suggest you complete these instructions carefully. Uninstall every program that looks at least a bit suspicious to you!

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Safe-surfing.info and related programs
    Here, look for Safe-surfing.info or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Safe-surfing.info from Mac OS X system

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Safe-surfing.info or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Safe-surfing.info from Internet Explorer (IE)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Safe-surfing.info and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Safe-surfing.info removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Safe-surfing.info ads from Microsoft Edge

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Safe-surfing.info should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Safe-surfing.info from Mozilla Firefox (FF)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Eliminate all add-ons that were added without your authorization.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Safe-surfing.info and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Safe-surfing.info removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Safe-surfing.info from Google Chrome

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Delete extensions that you cannot remember installing. You should know that the extension might be called with a name that has nothing to do with “safe” or “surfing.” Just delete extensions that seem suspicious to you.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Safe-surfing.info and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Safe-surfing.info removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Safe-surfing.info from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Safe-surfing.info or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Safe-surfing.info removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of Safe-surfing.info registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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References


  • olivier

    Im so glad I didnt install that fake “Microsoft” software!

  • karma

    Thanks for telling us! I didnt know that such scam type exists.

  • Osc4r

    My mother was just about to install that piece of malware but thanks god she invited me to take a look at this scam pop-up she received from safe-surfing.info. I did run a couple of full system scans and it seems that the infection was removed succesfully.

  • 92793

    Thanks. I was thinking about installing that program but I removed it just on time!