“System Has Been Locked For Your Safety” Tech support scam virus. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Malware
Reimage is recommended to uninstall “System Has Been Locked For Your Safety” Tech support scam.
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“System Has Been Locked For Your Safety” pop-ups trick users with false WannaCry attack claims

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“System Has Been Locked For Your Safety” virus is an adware-related parasite which generates deceptive pop-up messages that show up on certain malicious websites. Usually, the user is redirected to such rogue web pages by a potentially unwanted program [1] which has been installed and running on the computer silently.

The fabricated security warning informs that system has been blocked because of WannaCry ransomware infection. The pop-up claims that using the mouse, pressing any key or shutting down the computer will lead to ransomware attack. However, you should remember that it’s a fake message and the dangerous malware hasn’t affected your computer. Thus, you should not grab your phone and dial 0044 (800) 069 8527.

Perpetrators behind this Tech Support Scam are waiting for calls so they could trick the unsuspecting users into purchasing or installing useless or even malicious software. Besides, they may also try to persuade victims to obtain remote access tools, claiming that this will speed up malware elimination procedure. In reality, they are only phishing for your sensitive information.

System Has Been Locked For Your Safety scam is just one of the many examples how crooks are using the name of a current biggest cyber threat to scare people and encourage them to call a provided phone number.[2] Although this pop-up might be shocking and frightening; instead of calling fake Microsoft technicians, you should take care of your computer’s security.

We highly recommend scanning the computer with Reimage or another anti-malware program. It helps to remove “System Has Been Locked For Your Safety” virus and make sure that WannaCry or other cyber threat hasn’t sneaked to your device as well.

Technical Support scammers pretend to be from Microsoft

Numerous Microsoft Support Scams trick users into calling a suspicious toll-free line to fix various computer-related issues and clean viruses. However, you have to stay away from such pop-ups.

Messages such as “System Has Been Locked For Your Safety” are always fake, and you cannot rely on the information provided to them. If this or similar pop-up showed up during your browsing session, you should stay critical and pay attention to two important things.

First of all, Microsoft does not have a phone support line. Thus, it goes without saying that provided phone number belongs to someone else, and that person does not have good intentions.

Secondly, scammers usually give a deadline until something bad happens. “System Has Been Locked For Your Safety” Tech support scam virus claims that if users close this tab or do not call technicians within 5 minutes, they will lose access to their computers and data. However, it’s just a psychological terror that helps to play with users fears and emotions. Nothing bad will happen to neither to your personal files or information nor the computer.

Thus, you can (and have to!) close this suspicious window and focus on “System Has Been Locked For Your Safety” removal. The potentially unwanted program (PUP) that is responsible for spreading this scam might also deliver suspicious or malicious ads, redirect to other questionable sites or track information about you.

Adware redirects users to scam websites

Scammers use adware programs to spread “System Has Been Locked For Your Safety” scam. It’s unknown which particular programs are responsible for redirecting to this malicious site. However, it’s clear that they spread in software bundles.
Thus, this potentially unwanted program might be promoted and distributed with freeware and shareware. Careless installation of free software may lead to the unintentional installation of potentially unwanted programs as well.

To avoid “System Has Been Locked For Your Safety” or similar shady programs, you have to forget about Quick/Recommended installation settings, and always opt for Advanced/Custom setup. During the installation, uncheck all “optional downloads.” It’s the only way to stop them from entering the system.

Experts’ advice: use automatic software to remove “System Has Been Locked For Your Safety” from your PC

To remove “System Has Been Locked For Your Safety” virus and stop the scammers from causing you problems, you have to find and delete adware that is responsible for redirecting you to the malicious site.

By following our prepared instructions below, you will learn the basic techniques of looking up suspicious files and programs. Once you find them, uninstall them immediately. Don’t forget to check your web browsers, too: adware might also arrive at the PC in the form of a browser extension.

However, there’s a much simpler “System Has Been Locked For Your Safety” removal option that most security experts recommend. You can rely on security program and scan the system with the help of it.

You can remove “System Has Been Locked For Your Safety” Tech support scam automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage is recommended to uninstall “System Has Been Locked For Your Safety” Tech support scam virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual “System Has Been Locked For Your Safety” Tech support scam virus Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “System Has Been Locked For Your Safety” Tech support scam from Windows systems

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In order to get rid of “System Has Been Locked For Your Safety” Tech support scam virus, you have to delete all suspicious components that might have been installed on the system.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “System Has Been Locked For Your Safety” Tech support scam and related programs
    Here, look for “System Has Been Locked For Your Safety” Tech support scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “System Has Been Locked For Your Safety” Tech support scam from Mac OS X system

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  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “System Has Been Locked For Your Safety” Tech support scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “System Has Been Locked For Your Safety” Tech support scam from Internet Explorer (IE)

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You need to purchase Full version to remove infections.
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Follow the steps below to fix Internet Explorer after the hijack.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “System Has Been Locked For Your Safety” Tech support scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “System Has Been Locked For Your Safety” Tech support scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “System Has Been Locked For Your Safety” Tech support scam virus from Microsoft Edge

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The instructions will show you how to remove this cyber infection entirely from the Edge.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “System Has Been Locked For Your Safety” Tech support scam should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “System Has Been Locked For Your Safety” Tech support scam from Mozilla Firefox (FF)

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”System Has Been Locked For Your Safety” pop-up might be triggered by particular browser extension that has been installed to Mozilla Firefox. Uninstall it and reset the browser.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “System Has Been Locked For Your Safety” Tech support scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “System Has Been Locked For Your Safety” Tech support scam removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “System Has Been Locked For Your Safety” Tech support scam from Google Chrome

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

From the list of extensions, remove unknown entries and then reset Google Chrome. These two steps are crucial in order to delete all components related to “System Has Been Locked For Your Safety” malware.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “System Has Been Locked For Your Safety” Tech support scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “System Has Been Locked For Your Safety” Tech support scam removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “System Has Been Locked For Your Safety” Tech support scam from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “System Has Been Locked For Your Safety” Tech support scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “System Has Been Locked For Your Safety” Tech support scam removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of “System Has Been Locked For Your Safety” Tech support scam registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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