“YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam virus. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Malware
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“YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam virus

Received a suspicious pop-up saying “YOUR APPLE COMPUTER HAS BEEN LOCKED[1]”? Wondering if someone has actually decided to lock iPhone Safari “for security reasons”? If so, you should not rush to call the number provided on the screen of your Mac, iPad or iPhone because you are simply dealing with tech support scammers[2] who are trying to take advantage of unprofessional computer users who are trying to keep malware away from their devices. Safari lock is simply a scam[3] and you should not fall for it. These deceptive messages can compromise your iPhone as well as iPad or Mac computer – none of these devices is resistant to this type of malware yet[4]. The scam is based on dozens of phishing websites that trigger official-looking alerts stating that user’s “Apple computer has been blocked.” Scammers typically use Google Chrome or Safari to display these messages, but other web browsers may be affected as well. Scammers try to manipulate victim’s feelings and scare him/her enough to force him/her call the provided “Apple Care” or “Apple Support” number without thinking. However, calling the provided number simply connects the victim to an underground office of criminals who pose as Apple’s employees although they are not.

What is more, it has been noticed that the majority of such offices are detected in India, so if you have at least a slightest suspicion that you are dealing with tech support scam and the so-called “certified Apple technician” speaks with a strong Indian accent and asks you to reveal personal information or download and install some remote access programs, better hang up. First of all, real Apple or Microsoft technicians would never ask you to provide sensitive information over the phone. Scammers might try to use your credit card details or your personal information for malevolent purposes, so be aware of tricks they use. For example, they might try to sell you some suspicious “security” software[5] for huge amounts of money ($100-$300 or more), sign in some suspicious portals that look like real Apple websites (phishing pages) using your Apple ID and so on. Remember that by logging into such portals you will simply send your login details directly to criminals servers. If you suspect that your Mac has been affected by “YOUR APPLE COMPUTER HAS BEEN LOCKED” virus, run a system scan using Malwarebytes Anti Malware and remove the infection. If you can’t remove it with the help of this program, we suggest following instructions presented below the article.

How did I get infected with such malware?

“YOUR APPLE COMPUTER HAS BEEN LOCKED” hijack takes place when the user visits compromised websites, downloads or installs questionable files and in many other cases. If you noticed that your Mac/other iOS device started to act suspiciously, you should not ignore it and take actions immediately to solve the problem. The main advice from us is to watch what kind of content you access online. Remember that adult-oriented websites, gambling web pages, and especially websites that stock collections of wallpapers are considered dangerous and most likely to infect your PC with malware. These sites make it to the list of the top hazardous places on the Internet. We advise you to be careful when browsing on one and avoid clicking on banners placed in them, and never explore offers that appear in pop-up or pop-under advertisements.

How to fix my computer after “YOUR APPLE COMPUTER HAS BEEN LOCKED” attack?

If you wish to remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” virus shortly, run a system scan with Malwarebytes Anti Malware program. It is compatible with Mac OS and it will help you to clean the system from suspicious components. However, you can also try to delete the infection manually. Use “YOUR APPLE COMPUTER HAS BEEN LOCKED” removal instructions provided by our support team – you will find these below.

How to remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam virus from your iPhone/iPad:

1. Press down Sleep/Wake button on your device, and also Home button (both at the same time)! Hold down these buttons until the device turns off. 

2. Wait a little and then turn the device back on. 

3. Delete browsing related information from your device: just go to Settings > Safari > Clear History > Clear Cookies and Data/Clear History and Website Data.

To learn how to uninstall the virus from Mac OS, see instructions provided below.

You can remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam virus you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam virus Removal Guide:

Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam from Mac OS X system

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Uninstall all suspicious apps from your Mac. You might need to take a look at these instructions to do everything in a correct order. First of all, close Safari and reopen it with Shift key held down.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam from Internet Explorer (IE)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam virus from Microsoft Edge

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam should be removed from your Microsoft Edge browser.

Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam from Mozilla Firefox (FF)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam removal. Click on 'Reset Firefox' button for a couple of times
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam from Google Chrome

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam removal. Click on 'Reset' button to complete your removal
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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  • leona

    hate scammers! now they target mac users???

  • lost

    Should I call them and tell them that they suck? Im done with tech support scammers. These fools are just ridiculous.

  • Gedz

    My mother almost called these scammers. I removed the malware from her PC with Webroot, but installed Reimage just to be sure that shes fully protected.

  • Kayla

    Thank you for sharing these tips!