“Your connection is not safe” Tech Support Scam virus. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Malware
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The unsavory features of the “Your connection is not safe” virus

“Your connection is not safe” virus is otherwise known as “NET::ERR_CERT_DATE_INVALID” virus is a fake browser notification that shows up when the computer is infected with some type of malware [1]. Currently, we know little about what this PUP might be, but the practice shows that it is most likely some advertising-based application, typically an adware [2]. You might get accidentally infected by such PUPs while browsing the web or installing software without examining the software package components closely enough. And when you are already infected, “Your connection is not safe” pop-ups [3]will be the first symptom to give the virus away. More suspicious aspects of these notifications reveal in their contents. Look at this extract taken from the fake NET::ERR_CERT_DATE_INVALID alert page:

Your connection is not safe
Attackers might be trying to steal your information from www.yourcomputerdata.com (for example, passwords, messages, or credit cards) NET::ERR_CERT_DATE_INVALID
Attackers hack your data from overseas countries
Call immediately to secure your connection: 0800-090-3286 (Toll Free)
Please call us immediately at: 0800-090-3286 (Toll free)
If you close this page, your computer access will be disabled to prevent further damage to our network.
Hide advanced / Reload

As you can see, the scammers use a lot of the social engineering techniques and scare tactics [4] to convince the users into calling the supposed tech support number. For this reason, experts have also labeled this infection a Tech Support Scam. Needless to say, you should not get into contact with any supposed technicians but rather hurry with the “Your connection is not safe” removal because this virus may lead to serious privacy infringements or financial loss. We suggest you stop the unpleasant consequences of the hijack before they even take place by scanning your computer with a professional anti-malware software. Reimage is one of the options you have for this purpose.

Your connection is not safe virus screenshot

We hear about Tech Support scams more often these days [5], and these parasites are appearing in a growing number of different types and forms. Luckily, “Your connection is not safe” malware is not a lock screen type of Tech Support scam. Nevertheless, just like its counterparts which block the access to the computer, this virus may block the browser by not allowing you to close it or properly use it for the web search. In such a case, you will have to work your way around this obstacle before being able to remove “Your connection is not safe” from your computer properly. Our experts will gladly assist you in the process: you will find comprehensive virus decontamination instructions just below the article.

How do the tech support scams infect computers?

“Your connection is not safe” is a notification that starts popping up on the browser after the computer users unknowingly install some adware on their computers. This usually happens when the users download software from some untrusted sources and carelessly install it on their computers. Please keep in mind that any software or programs you are installing on the computer should always be examined for added components and scanned with some antivirus utility to prevent malware from sneaking into the system. We should warn you not to rely on the automatic tools to protect you from “Your connection is not safe” scam. Be proactive and take protective measures yourself.

How should I get rid of “Your connection is not safe” pop-ups?

Some users may feel hesitant to remove “Your connection is not safe” virus because they are dealing with such an infection for the first time. Nevertheless, even the less experienced users can get rid of this virus without much difficulty. It all depends on the technique chosen for the virus elimination. If you choose manual “Your connection is not safe” removal, it is not surprising that the whole process may look slightly overwhelming. Eliminating the virus automatically, though, should not trigger similar feelings simply because the specialized program will carry out all the removal process automatically. Besides, this option is much safer and guarantees that all of the potentially malicious computer components are eliminated from the computer, leaving the system virus-free.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “Your connection is not safe” Tech Support Scam virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual “Your connection is not safe” Tech Support Scam virus Removal Guide:

Remove “Your connection is not safe” Tech Support Scam using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

To escape browser blocking, press CTRL+ALT+DEL to access the Windows Task Manager and terminate the running browser by clicking “End Task” next to the process.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove “Your connection is not safe” Tech Support Scam

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete “Your connection is not safe” Tech Support Scam removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove “Your connection is not safe” Tech Support Scam using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of “Your connection is not safe” Tech Support Scam. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that “Your connection is not safe” Tech Support Scam removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove “Your connection is not safe” Tech Support Scam from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by “Your connection is not safe” Tech Support Scam, you can use several methods to restore them:

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from “Your connection is not safe” Tech Support Scam and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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References