I recently was attacked with the FBI virus. It is running on both my admin user account and the gueat account. I have tryed to run Kaspersky but it will not allow it to run. I used the Kaspersky Rescue Disk ( which told me to update the files) but when I tried to update a “Bad Gateway” message appeared and I could not update. I have tried to enter Safe Mode but cannot get in. I have powered off the machine and turned it back on and the Desk top showed up briefly but I could not access anything before the screen was locked. I downloaded Malware Bytes onto a thumb drive and put it in but it did not show up on screen. I have Malware bytes on my computer already (free version) but I cannot access. Can you help me?

Sincerely, Builderman