Hi
I took assistance From microsoft ! but they were unable to remove the Shadow encryption from my PC.
now i am very tensed that my 400 gb data is encrypted with this Shadow ransomware! if you can suggest me some software or ! some technicians that can handle that matter ! with serious concern! so i would be much comfortable !
or if you can give me some software that will remove those encryption then i would be very thankful.
Hi, my PC is infected with Shadow ransomware!
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Thanks for contacting 2-spyware support, we will be happy to help you with the matter.
Most recently, users started to get infected with a variant of STOP ransomware that appends .shadow to each of the encrypted files. However, the same extension was used by an older cyber threat called BTCWare ransomware.
If your computer is infected with STOP ransomware, you should download the official decryptor that might help you restore files. If not successful, you should check the alternative file recovery options.
You can find detailed instructions on how to use third-party software and where to download the decryptor in this STOP ransomware article.
Sincerely,
2-spyware team