I can’t seem to remove the FBI cybercrime division virus on my windows VISTA. I tired several times downloading the SpyHunter program to remove the virus but and once I get to the end of the process an error window pops up and says ” Error 1401. Could not creat key. S-1-5-21-2503512217-3817456265-3466825466-1000\software\microsoft. Verify that you have sufficient access to that key, or contact your support personnel”.
What do I do? Please help and thank you.