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Candle Jar. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Adware

Candle Jar is a browser plug-in developers by SuperWeb LLC. It supports Windows and Mac operating system and can be enabled on Google Chrome, Mozilla Firefox, Internet Explorer, and Safari web browsers. On the official website, it is presented as a tool for the improvement of web browsing experience, while its representation found on software packages declare that this program is going to save money and time by informing about the best deals, discounts, coupons, price comparison tables, and similar commercials.

NOTE: up till now, computer specialists haven’t distinguished any ‘shopping assistant’ that would be genuine and worth users’ trust. Thus, before you fall for downloading Candle Jar, read the rest of this article and find out what is unsaid by the developer, which, by the way, also cannot boast to be reputable.

Why should people not install Candle Jar adware?

Questions about Candle Jar

Although Candle Jar is presented in a catchy manner and can seduce gullible people to install it, we would not recommend doing so. If it is successfully installed on the system, your web browser can start working abnormally. That’s because this add-on is a potential threat to your PC’s security and your privacy. It is classified as ‘adware’ and PUP (potentially unwanted program) because of getting installed on computers in a rather intricate way and then starts causing the flood of ads and browser’s redirects to affiliate websites with an intention to modify web traffic. While in reality it can display “Candle Jar Ads” full of coupons and promo codes, the sites they are linked to may not be related to the commercial offers. In the worst case scenario, clicking on such advertisements can cause Candle Jar redirects to fishy websites that promote other PUPs, such as DNS Unlocker, Reimage or Amazon Toolbar.

By the way, Candle Jar adware can also inject cookies and analyze people’s browsing habits. People’s habits and preferences can be revealed after tracking search queries, mostly visited pages, data that is entered while visiting them, clicks, IP address, PC’s location, and similar information. You may not be keen on disclosing it. However, if you keep Candle Jar virus on Chrome or another web browser, you unconsciously give permission to collect information mentioned above. Thus, to prevent data from leaking straight to the hands of third parties, you have only one solution – to remove Candle Jar virus. It can be done manually or by using anti-malware, for example, Reimage.

introducing Candle Jar ads when searching with Google

Candle Jar distribution method:

Candle Jar typically infiltrates computers without being noticed. It manages to do so using several techniques:

  1. ‘Bundling.’ In most of the instances, Candle Jar infection emerges right after installation of another freeware. That may be a download manager, PDF creator or any other reliable free program. Cnet, Softonic, Soft32 and similar third party download websites are most active with the distribution of software packages. Thus, to prevent Candle Jar PUP and similar unwanted apps on the system, people have to forget simple freeware installation by clicking the Next button only. Instead of that, Advanced/Custom installation option and untick additional components.
  2. Fake software updates. Candle Jar malware can be injected to people’s web browsers by force if they click on a fake software update (Java, Media Player, Flash Player, VLC player, etc.). That’s another marketing technique used to spread PUPs without requiring user’s permission explicitly.
  3. This add-on has the official website and can be downloaded there. However, even if you install it consciously, it does not mean that that’s legitimate. SuperWeb LLC does not warn people about Candle Jar ads, tracking cookies and other additional activities directly. Thus, no matter how this adware ends up on your PC, it is recommended to perform its removal without any delay.

To remove it from the system once and for all, we would recommend removing it with the help of a reputable anti-malware. If you are not fond of using additional software, then you can try to follow the guide that is given below and perform Candle Jar removal by yourself.

You can remove Candle Jar automatically with a help of one of these programs: Reimage, Malwarebytes. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
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More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
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Alternate Software
Alternate Software

To remove Candle Jar, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Candle Jar from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Candle Jar and related programs
    Here, look for Candle Jar or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Candle Jar from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Candle Jar or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Candle Jar from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Candle Jar and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Candle Jar removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Candle Jar from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Candle Jar should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Candle Jar from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Candle Jar and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Candle Jar removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Candle Jar from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Candle Jar and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Candle Jar removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Candle Jar from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Candle Jar or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Candle Jar removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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