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ComputerLiveHelp.co virus. How to remove? (Uninstall guide)

removal by Olivia Morelli - -   Also known as ComputerLiveHelp.co pop-up ads, ComputerLiveHelp.co adware, ComputerLiveHelp.co | Type: Adware

What is ComputerLiveHelp.co ?

ComputerLiveHelp.co pop-up ads are misleading notifications that may appear on your web browsers and disrupt your web browsing sessions. These messages are usually caused by an adware-type program also known as a potentially unwanted program (PUP). Be careful because such and similar programs usually can take over all most popular web browsers, includinG Internet Explorer, Mozilla Firefox, Google Chrome and start causing a real havoc on them all. Be very careful with this malicious website because it is used by some unfair guys in order to promote their remote support service and trick you into paying money for this bogus service. If you started seeing ComputerLiveHelp.co pop-up ads, you should not hesistate and check your computer with a reputable anti-spyware because it means that your computer is vulnerable for potentially unwanted programs and may be full of them. In addition to that, this misleading adware may install its registries, corrupt various settings, slow down the system and even monitor your web browser activities with the intention to use gathered information for affiliate marketing. Speaking about ComputerLiveHelp.co pop-ups, be aware that they may seem trustworthy, but please don't get tricked by them. These pop-up alerts may inform about your PC's infections and that you need to call their paid support service to remove those alleged infections. NEVER call this service unless you want to loos a considerable amount of money and receive an increased telephone bill every month. Thus, it you don't want to loose your money, ignore ComputerLiveHelp.co pop-up virus and run a full system scan with Reimage or another reputable anti-spyware as soon as you notice its first ad.

How can ComputerLiveHelp.co hijack my computer?

ComputerLiveHelp.co redirects may constantly reroute you to an unknown domain and may try to trick you. You may be offered to use a paid support service or may receive fake alert ads that may try to spread other potentially unwanted programs. In addition to that, you have to be careful in order not to reveal personal and non-personal information to suspicious third parties. Therefore, it goes without saying that you have to remove an adware that causes ComputerLiveHelp.co ads before it causes serious issues. In order to prevent such and similar infections in the future, you have to be more careful when installing freewares on your PC. 'Bundling' distribution method is widely used for spreading various browser extensions, add-ons, plug-ins, toolbars and other potentially unwanted programs. To avoid installing them without even being aware of them, you have to select Advanced or Custom installation option and follow every check box carefully. If you notice any 'optional download' set by default, make sure that you deselect it and only then click the 'next' button. If you seek to get rid of ComputerLiveHelp.co redirects and stop its those annoying pop-up ads, follow the guidelines that are given down below.

How to remove ComputerLiveHelp.co virus?

ComputerLiveHelp.co ads may cause infiltration of other programs and may trick you into subscribing a dubious service. To avoid this happening, you should eliminate it as soon as possible. For that, use this guide:

You can remove ComputerLiveHelp.co automatically with a help of one of these programs: Reimage, Malwarebytes. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Alternate Software
Malwarebytes
Alternate Software
Malwarebytes
ComputerLiveHelp.co virus snapshot
ComputerLiveHelp.co virus snapshot

To remove ComputerLiveHelp.co virus, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall ComputerLiveHelp.co from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall ComputerLiveHelp.co and related programs
    Here, look for ComputerLiveHelp.co or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of ComputerLiveHelp.co from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for ComputerLiveHelp.co or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase ComputerLiveHelp.co from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for ComputerLiveHelp.co and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete ComputerLiveHelp.co removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove ComputerLiveHelp.co virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, ComputerLiveHelp.co should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate ComputerLiveHelp.co from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select ComputerLiveHelp.co and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete ComputerLiveHelp.co removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete ComputerLiveHelp.co from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select ComputerLiveHelp.co and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete ComputerLiveHelp.co removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall ComputerLiveHelp.co from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for ComputerLiveHelp.co or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete ComputerLiveHelp.co removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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