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Remove virus (Removal Instructions)

removal by Linas Kiguolis - - | Type: Adware

If page randomly pop-ups on your screen and asks you to fill a survey – do not do it! This website is generated by a potentially unwanted program (PUP), which is also known as an adware type program. If you have already noticed ads, you might find this article useful.

What is important to know about ads? adware might display you various promotional content after it places its files on your system. It might show you pop-up ads, banners, slide-on ads and in-text links while you browse the Internet. You should keep in mind that “ ads” or “ads by” are insecure, and you should not do anything that they ask or suggest you to do. Moreover, might show you various shopping deals – do not trust them either. It is also important to remember that clicking on these ads might be dangerous, too – most of these ads contain redirect links that can end you up on suspicious third-party websites. In addition to all these unpleasant activities by scam program, it can also send you ads that offer to update software. Do not accept such offerings! You might infect your computer with PUP or other dangerous or even malicious programs. If you have noticed ads, we recommend scanning your computer system with a reliable anti-spyware program like Reimage. It can also demolish this questionable software from your computer. commands to fill a survey belongs to the group of potentially unwanted programs (PUPs) and should not be relied on. This program mostly invades computer systems without users’ knowledge; moreover, this program tracks your browsing history. According to the official website, it gathers such information:

  • e-mail address;
  • full name;
  • mailing address;
  • telephone number;
  • date of birth;
  • gender;
  • payment information;
  • information about your background, interests, health, education, career goals, and shopping preferences; and
  • any other information that you provide to us through our website
  • IP address;

Questions about virus

Unfortunately, there is one more frightening statement about the activity of this adware program on the same page. It claims that this program DOES SHARE this information with third-party companies:

Accordingly, by using our website and by submitting the Personal Information, you are agreeing to this collection and transmission of the Personal Information to Third Parties.

How did hijack my system? PUP can enter PC users’ systems seamlessly because it is mostly spread with a help of bundling. Bundling helps to wrap a few programs into one software pack (also called software bundle). Such software packs rarely reveal information about additional attachments, so the only way to find out whether the program includes bonus apps or not is to check it on your own. You should never hurry to finish the installation setup; before clicking “I agree” or “Next,” read the Terms and Conditions document and check the installation settings. If you manage to find any hints about suggestions to install additional software, deselect the agreements to install them. Usually, such hidden agreements are supposed to make you agree to install optional apps without your knowledge. In most cases, they can be concealed under the Standard or Default installation modes. To configure the installation and to reject extra apps, select Advanced/Custom mode. In case PUP is already producing deceptive ads for you, proceed to the following page to get to know how to remove it from your system.

How to remove this suspicious application from my PC?

We recommend removing virus automatically. It is a way more secure way to get rid of potentially unwanted applications than the manual removal method; plus, the anti-spyware software can keep your computer safe for a long time. However, You can also try to uninstall manually – for that, we have prepared detailed removal guidelines explaining what you should do to remove this suspicious adware from your system. The 2-spyware team wishes you luck removing!

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage (remover) Happiness
Reimage (remover) Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove virus, follow these steps:

Remove from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Uninstall from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Eliminate virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Delete from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Erase from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Remove from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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  1. Alina says:
    December 11th, 2015 at 7:39 am

    This program enters computer without your permission!? How dare it! I have been dealing with these scam ads for a 3 days in a row. I am getting SpyHunter for sure. my friend has it and her computer never had any computer problems associated with threats and parasites.

  2. cupcakes says:
    December 11th, 2015 at 7:40 am virus app sends tons of ads, and none of them are useful at any point. Just a waste of time.

  3. Taddi says:
    December 11th, 2015 at 7:41 am

    I am stuck with it, computer works so slow and my internet browser crashes all the time, ugh! i cannot perform the removal… can anyone help?

  4. Resnya837 says:
    December 11th, 2015 at 7:42 am

    end the process in your task manager, open it up by clicking control+alt+delete at the same time. then follow the removal guidelines up there,

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