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Microsoft Office Activation Wizard Tech support scam. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Malware
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Microsoft Office Activation Wizard Tech support scam: what to expect?

In the most general terms, Microsoft Office Activation Wizard Tech support virus can be described as a computer infection which uses social engineering tricks in order to extort money from the unsuspecting users. This virus is a prime example of the tendencies that have been developing in the world of cyber infection within the last couple of years. The deceptive notifications that this malware displays are not the typical adware-generated pop-ups anymore. Modern Tech Support scams [1] are more dangerous as they have assimilated qualities of some of the worst cyber threats out there, such as ransomware, for instance [2]. Now, the hackers employ the lock screen function [3] to deliver their deceptive messages, making them even more convincing. Microsoft Office Activation Wizard Tech support scam, in particular, manifests on the computer as Microsoft Office update wizard notification, warning the user that the Office has not been activated properly and that an intervention of a support technician is needed for the service to run normally again. You can see the full transcript of the message below:

Microsoft Office Home and Student 2016
Activation Wizard
Thank you for installing Microsoft Office Home and Student 2016. Activation is required to
authenticate this copy of Microsoft Office. This wizard will guide you through the
Activation process.
How do you want to activate your software?
* I want to activate the software over the Internet. (recommended)
* I want to activate the software by telephone.
Toll-Free : 1 800 935 6918
If you choose not to activate at this time, you may run the software for 29 more days before
the product becomes unlicensed. Click Help for more information.

Example of the Microsoft Office Activation Wizard Tech support scam virus

This message will stay on top of every running process on the computer, prevent the user from accessing security programs and carrying out Microsoft Office Activation Wizard Tech support scam removal. With this lock screen virus running, using the computer becomes practically impossible. When the victim attempts the “Activation,” any license key that he/she enters gets rejected and the following message appears:

Enter your product key
Your product key is 25 characters and is typically found in your
product packaging . Toll-Free : 1 800 935 6918
See product key examples

Sign in with an active account instead
Attempt to automatically activate my product online.

The scammers will do whatever they can to make the users call the indicated number, purchase shady products or services, or at least gain remote access to the computer [4]. If you unknowingly allowed the scammers to connect to your PC, terminate the remote access program immediately and scan your PC for potential malware using antivirus software such as Reimage. If detected — allow the antivirus to remove Microsoft Office Activation Wizard Tech support virus from your computer.

How did the malware get on my PC?

At this day and age, computer users should already know that careless behavior online may easily result in malware infection. The infection itself mostly occurs when the users download infected software bundles off of some unreputable websites or keep clicking on random hyperlinks and ads. Such behavior creates perfect conditions for parasites like Microsoft Office Activation Wizard Tech support malware to infect the system. You can put a stop to this, though. All you have to do is develop a habit to install newly downloaded applications after scanning them with an antivirus software and investigating them for additional content first. You should also contain your curiosity and avoid clicking flashing “lottery winning” ads or suspicious download buttons [5].

Microsoft Office Activation Wizard Tech support scam virus removal:

Luckily for the unfortunate users who have been infected with the Microsoft Office Activation Wizard Tech support virus, the very process its removal is rather simple and does not require particular skills. You can trust all of the virus extermination process to some reputable and powerful anti-malware tool. Remember, Microsoft Office Activation Wizard Tech support scam removal will be more successful if you update your antivirus utility to the latest version first!

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Microsoft Office Activation Wizard Tech support scam. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Microsoft Office Activation Wizard Tech support scam Removal Guide:

Remove Microsoft Office Activation Wizard Tech support scam using Safe Mode with Networking

To eliminate Microsoft Office Activation Wizard Tech support virus lock screen, press ALT+CTRL+DEL to launch the Task Manager. In the “Processes” tab select suspicious processes and click “End Task”.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Microsoft Office Activation Wizard Tech support scam

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Microsoft Office Activation Wizard Tech support scam removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Microsoft Office Activation Wizard Tech support scam using System Restore

You may also try to terminate the lock screen by pressing F4+ALT.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Microsoft Office Activation Wizard Tech support scam. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Microsoft Office Activation Wizard Tech support scam removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Microsoft Office Activation Wizard Tech support scam from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Microsoft Office Activation Wizard Tech support scam, you can use several methods to restore them:

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Microsoft Office Activation Wizard Tech support scam and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Lucia Danes
Lucia Danes - Virus researcher

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References