Severity scale:  
  (55/100)

“Microsoft Windows is not genuine” Tech support scam. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Malware
12

The truth behind “Microsoft Windows is not genuine” messages

Are you running the illegal version of Windows? Then you might get alerted by Microsoft Windows is not a genuine virus. However, you should not worry as it is a well-designed scam. By showing the forged notification of “this copy of Microsoft Window is not genuine,” the crooks aim to fool users and make them purchase certain goods or install suspicious utility. However, downloading the latter might end up in getting infected with a serious virus. Read the following guidelines to get acquainted with “Microsoft Windows is not genuine“ removal guidelines. Though it is not as damaging as ransomware, for instance, time is of crucial importance as the malware might contribute for other viruses hijacking your device. If you are not sure how to remove “Microsoft Windows is not genuine” properly, follow the instructions below. While you are reading, scan the device with Reimage.

Lately, there has been a hike of similar tech support scams. While previously the crooks faked the notifications about the infected system, now they shifted to using Windows as the source for their inspiration. Looking from a wider perspective, some of the scams are extremely well-made. You need to pay an attentive look to distinguish it from the original one. However, the text and presented demands often raise suspicions that there is something wrong with the security messages. There are several aspects which instantly causes an alert.

The notification of Microsoft is not genuine

First of all, when the legitimate version of Windows expires, the message does not threaten to reboot the device or alert with as possible damage. Secondly, this Microsoft Windows is not genuine scam asks you to complete surveys to obtain the product key. When original version expires, you are asked to activate your copy but it does not ask you to fill any surveys and questionnaires, In addition, tech support scams are distinguished by the demands to call a tech support specialist or pay a certain amount of money. Moreover, vigilant users might notice that the language is slightly different than in original notifications.

If you click on “Activate your key”, ShareCash downloader and serial_debloquer_contenu.txt will be downloaded into your computer. The latter tool is created by ShareCash LLC. Since it spreads pay-per-fill surveys in such deceptive and intrusive way, it might be related to another recent lock-screen virus – Sharecash Screenlocker ransomware. Keep in mind that similar content from such scams might be infected with troublesome viruses and malware which later on results in a system crash. Due to Microsoft Windows is not genuine redirect you might find yourself in malicious websites as well. Do not fall for such trickery. Instead, move on to “Microsoft Windows is not genuine” removal.

The transmission preferences of the malware

Despite the manner and form of such felony, this scam spreads in quite ordinary ways. It might as well exploit freeware to infects victims’ computers. “Microsoft Windows is not genuine” hijack takes place when you browse the infected P2P file-sharing websites or when you download new freeware without paying enough attention to the installation guide. Likewise, the majority of users rushes through the settings and overlooks the attachments. As a result, within seconds unwanted tools infiltrate the devices and cause a series of diverse irritating effects. If you are interested in prevention ways, next time you install a program, select “Custom” settings to spot optional tools. Afterward, unmark all unwanted programs and proceed further.

“Microsoft Windows is not genuine” elimination steps

The termination process does not last long if you opt for the automatic method. Install an anti-spyware tool to ensure that Microsoft Windows is not genuine removal process goes undisturbed and finished successfully. It is crucial that the software should be updated. Otherwise, it might fail to detect all elements of the malware. Below the article, we also attach the guidelines how to reset the browser after the infection. They help remove “Microsoft Windows is not genuine” virus components as well. Lastly, be attentive and do not make any rushed actions once you see similar messages of the required windows activation – perhaps it is just another fraud?

You can remove “Microsoft Windows is not genuine” Tech support scam automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “Microsoft Windows is not genuine” Tech support scam. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual “Microsoft Windows is not genuine” Tech support scam Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Microsoft Windows is not genuine” Tech support scam from Windows systems

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Microsoft Windows is not genuine” Tech support scam and related programs
    Here, look for “Microsoft Windows is not genuine” Tech support scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Microsoft Windows is not genuine” Tech support scam from Mac OS X system

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Microsoft Windows is not genuine” Tech support scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Microsoft Windows is not genuine” Tech support scam from Internet Explorer (IE)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Microsoft Windows is not genuine” Tech support scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Microsoft Windows is not genuine” Tech support scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Microsoft Windows is not genuine” Tech support scam from Microsoft Edge

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Microsoft Windows is not genuine” Tech support scam should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Microsoft Windows is not genuine” Tech support scam from Mozilla Firefox (FF)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Microsoft Windows is not genuine” Tech support scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Microsoft Windows is not genuine” Tech support scam removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Microsoft Windows is not genuine” Tech support scam from Google Chrome

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Go through the steps to ensure that the malware is completely eradicated.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Microsoft Windows is not genuine” Tech support scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Microsoft Windows is not genuine” Tech support scam removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Microsoft Windows is not genuine” Tech support scam from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Microsoft Windows is not genuine” Tech support scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Microsoft Windows is not genuine” Tech support scam removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of “Microsoft Windows is not genuine” Tech support scam registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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  • toolazy

    Mcrosoft is really the source of inspiration?

  • Norbert164614

    A survey to activate Windows? Thats definitely not suspicious…