Severity scale:  
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“One Question Site Survey” pop-up virus. How to remove? (Uninstall guide)

removal by Julie Splinters - -   Also known as “One Question Site Survey” pop-up ads, “One Question Site Survey” adware | Type: Adware

What is “One Question Site Survey”?

“One Question Site Survey” is a suspicious pop-up that may keep reappearing on random websites whenever you are browsing the net with Google Chrome, Mozilla Firefox, and Internet Explorer. You should be very careful and start checking freewares that you are installing on your computer if you want to prevent such and similar pop-up ads on your screen. If it has already showed up and continuously asks you to complete a short survey, then it seems that you have recently failed to install a freeware and inadvertently installed an adware linked to “One Question Site Survey” ads. Usually, they claim:

One Question Site Survey
Congratulations! Enzu Customer
Complete the short survey about Enzu service to select your exclusive reward of up to $120 cash value!

Don't worry if you have already seen it because it's not malicious and cannot harm your computer in any way. However, if you have already completed this survey, we recommend you to contact your telephone operator and try to find out if you have recently subscribed any service. That's because “One Question Site Survey” popups are displayed with an intention to find out your full name, telephone number, and other personal details in order to subscribe a dubious service for which you will have to pay weekly. In addition to that, when “One Question Site Survey”-related adware gets inside, you may also start receiving misleading add-ons, plug-ins, toolbars, and in-text ads on random websites that you visit. Even more, you may receive fake update alerts claiming that you need to update software, such as Java, Flash Player, Media Player, etc. Unfortunately, after clicking on them, instead of the update another adware or potentially unwanted program may sneak inside. Keeping all this in mind, we highly recommend you to run a full system scan with Reimage or another reputable anti-spyware and eliminate an adware that causes pop-up ads.

How to remove “One Question Site Survey” virus?

“One Question Site Survey” is a pop-up virus that may cause various issues on an infected computer. It may ask to complete a suspicious survey, offer to update software, promote questionable commercial items/services, track your online activities, cause redirects to questionable domains, slow down your machine and so on. Due to all these issues, it needs an immediate removal. However, in order to get rid of “One Question Site Survey” redirects we highly recommend using a reputable anti-spyware since it's not clear what specific program causes them. By the way, reputable anti-spyware would heal security holes on your machine and prevent such and similar infections in the future. If you wonder how an adware that is linked to “One Question Site Survey” popups has got inside your machine, beware that most probably it has been installed bundled with another freeware. To avoid this happening again, you should be careful with every freeware that you are going to install. Make a small research about it and only then start the installation. Make sure that you select Advanced or Custom installation mode and opt out of various add-ons, plugins, toolbars and extensions that may be offered to you as additional components. Otherwise, you may install the whole bundle of programs most of which will be suspicious and certainly do not welcome.

How to remove “One Question Site Survey” virus?

In order to get rid of “One Question Site Survey” pop-up virus, you should follow the guide that is given below and select either manual or automatic removal option:

You can remove “One Question Site Survey” pop-up automatically with a help of one of these programs: Reimage, Malwarebytes. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Alternate Software
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Alternate Software
Malwarebytes
“One Question Site Survey” pop-up virus snapshot
“One Question Site Survey” pop-up virus snapshot

To remove “One Question Site Survey” pop-up virus, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase “One Question Site Survey” pop-up from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “One Question Site Survey” pop-up and related programs
    Here, look for “One Question Site Survey” pop-up or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate “One Question Site Survey” pop-up from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “One Question Site Survey” pop-up or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of “One Question Site Survey” pop-up from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “One Question Site Survey” pop-up and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “One Question Site Survey” pop-up removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete “One Question Site Survey” pop-up virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “One Question Site Survey” pop-up should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “One Question Site Survey” pop-up from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “One Question Site Survey” pop-up and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “One Question Site Survey” pop-up removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall “One Question Site Survey” pop-up from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “One Question Site Survey” pop-up and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “One Question Site Survey” pop-up removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase “One Question Site Survey” pop-up from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “One Question Site Survey” pop-up or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “One Question Site Survey” pop-up removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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