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Remove ScrollUp adware (Removal Instructions)

removal by Jake Doevan - - | Type: Adware

ScrollUp virus and its dangers

ScrollUp virus is a deceptive application, which is classified by the security experts as an adware-type program. Once this virus sneaks into your computer, it will attach its components to your web browser (whether it is Google Chrome, Mozilla Firefox or Internet Explorer). This modification allows the intruder to track your browsing activity – visited web pages, search terms you used, downloaded files and so on. Despite the fact that this information is considered to be non-personal, it can still contain some personal details about you. Such data is required to select and display targeted advertisements for you. These advertisements may show up as pop-ups, banners, or in-text links on the websites you will be browsing through and usually feature slogans like “Ads by ScrollUp”, “Powered by ScrollUp” or similar. It is not recommended to click on any of the ads generated by this virus because they may lead you to very questionable websites. So, if you notice any of the mentioned ads appearing on your browser, make sure you remove ScrollUp virus from your computer immediately, before contaminating your system with more serious viruses, Trojans or worms.

ScrollUp adware is free, but it has to gain revenue from somewhere. This program generates profit through promoting affiliate third-party websites. It gains income for every click its users make on their ads that lead to partner websites. However, third-party websites are very questionable and unlikely to be reliable, that is why it is better to ignore the ScrollUp ads. You can never know where you will end up if you decide to review the ”great offer” by this adware. Some users also claim that ads generated by ScrollUp redirect to other random and infectious websites that promote computer parasites. Make sure you do not fall for the suggestions to install any software or free updates either. If you want to prevent such malicious activities on your PC, we suggest installing a reputable anti-spyware, for example, Reimage, which will take care of the ScrollUp removal and protect you from the potential PC’s risks in the future.

ScrollUp virus example screenshot

How is this virus distributed?

ScrollUp usually is spread inadvertently. Unless you installed this program by your choice, it is very likely that it entered your system along with other software. That means that if you have recently installed a free program, you may have received a bundled software package that included several optional installs as well. You should know that to avoid unexpected installs, you have to be very attentive while installing new programs. You have to skip the ”Default” or ”Recommended” installation options and choose ”Custom” or ”Advanced” ones instead. These two options allow you to customize which components you want to install and which ones you want to reject. So, untick all the suspicious contents and click ”Finish”.

Can I remove ScrollUp virus from my PC?

Yes, you can remove ScrollUp, and it is, in fact, quite simple. You can follow the comprehensive instructions provided by our security experts just below this article. However, if you are a less experienced PC user, it might be rather complicated to detect the infectious files scattered around your PC on your own. If you skip some of the virus components, this adware may soon be injecting ads into your browser once again. So, if you want to ensure a truly successful ScrollUp removal, scan your system with and remove the virus with a trustworthy antivirus software

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove ScrollUp adware, follow these steps:

Erase ScrollUp from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall ScrollUp and related programs
    Here, look for ScrollUp or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Uninstall ScrollUp from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for ScrollUp or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Eliminate ScrollUp from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for ScrollUp and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete ScrollUp removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete ScrollUp adware from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, ScrollUp should be removed from your Microsoft Edge browser.

Get rid of ScrollUp from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select ScrollUp and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete ScrollUp removal. Click on 'Reset Firefox' button for a couple of times

Remove ScrollUp from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select ScrollUp and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete ScrollUp removal. Click on 'Reset' button to complete your removal

Erase ScrollUp from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for ScrollUp or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete ScrollUp removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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  1. Betty says:
    April 8th, 2016 at 9:01 am

    THANKS for the instructions 🙂

  2. PeterPaul says:
    April 8th, 2016 at 9:04 am

    I did not manage to remove it manually haha, i guess Ill have to go for the automatic removal. SpyHunter, Malwarebytes or Reimage..? Tough decision.

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