Severity scale:  

Remove (Free Guide)

removal by Jake Doevan - - | Type: Adware

Information about virus ( technical support scam description) is a deceptive website which can unexpectedly pop-up on your computer screen whenever you browse the Internet. These pop-ups are related to potentially unwanted program (PUP), also known as adware. This program can be installed unintentionally alongside other free programs and remain silent for a while. It slows down the computer system, but when it starts to act, it is easy to notice that something is wrong with the computer. However, you should not believe what these false pop-ups that come from virus state about your computer’s security status. virus

Questions about ads announce that user’s Apple device is infected with adware/spyware virus and suggests to call a number provided in order to get assistance from computer experts. It threatens that user’s data is at risk, for example, credit card and banking information, passwords, logins, social media chat logs, private files, and that even user’s web camera is monitored by cyber criminals. Fortunately, these claims are deceptive. They do not provide any accurate information about your system status; you should know that this message is pre-written, and the same message pops up for every user whose computer gets infected by PUP. Plus, even if this computer parasite claims that the call is toll-free, it is a lie. In most of the cases, tech support scammers provide a premium rate phone numbers, so by calling such number, you risk losing a considerable amount of money, and not only because the call cost is high. The people behind this support scam are frauds, which can ask you to provide sensitive information to access your PC remotely. Be careful; their only aim is to make money by deceiving inexperienced computer users. If you see these ads by, please remove virus from your computer without a delay. You can do it manually or by using an anti-spyware program (we recommend Reimage).

Are you wondering how did hijack your computer?

Such computer parasites mostly spread alongside frequently downloaded free programs. It means that you can install this adware parasite unconsciously even without even knowing about its existence. For this reason, you must carefully monitor the installation procedure of each new computer program. Avoid choosing Default and Standard (sometimes – Basic or Express) installation settings, because these settings usually include pre-selected authorizations of installing additional software alongside your selected program. Aim for Custom or Advanced option and then look for “recommended downloads.” These can be browser add-ons, free applications, games, toolbars, and other kinds of software. Refuse to install them by deselecting the checkboxes next to them. In the majority of cases, these optional downloads are highly unreliable programs, so it is advisable to refrain from installing them.

How can I remove virus from my computer for good?

You should get rid of malware without a hesitation. The pop-ups it produces are incredibly annoying, plus, these scary and pushy alerts can convince you or another person who uses the same computer to call the provided number. If you are really concerned about your computer’s security, consider installing a reliable anti-malware or anti-spyware software. Speaking of adware, you can remove it without any efforts with SpyHunter or another reputable anti-spyware tool, but you can also try to remove this threat manually as it does not require very high computing skills. You can find a comprehensive removal guide below. Just make sure you do everything as instructed and do not miss any steps. Otherwise some of virus components might remain on your computer and cause inconveniences in the future.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

do it now!
Reimage (remover) Happiness
Reimage (remover) Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove, follow these steps:

Erase from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Eliminate from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Delete from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Uninstall from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Erase from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Jake Doevan
About the company Esolutions

  1. margareth says:
    April 5th, 2016 at 9:28 am

    Similar frauds called me yesterday. It was not the first time, by the way. I told them to not call me anymore but they keep doing it. Seems like they are working really hard to deceive people..

  2. troubles says:
    April 5th, 2016 at 3:24 pm

    They called me on the mobile phone a few times as well! I wonder where did they get my number from. I accidentally installed some downlaod manager and ended up with this adware. I immediately recognized that it is a support scam.

  3. zen says:
    April 5th, 2016 at 9:29 am

    Seen these pop-ups… I am glad that I did not fall for their tricks. removed it already, and the ads are gone. gotta check my pc with a proper antimalware tool now

  4. Jordy says:
    April 5th, 2016 at 9:30 am

    Why no one can catch these frauds via phone? I thought that the technologies are advanced enough these days. Weird…

  5. I called them says:
    April 5th, 2016 at 9:30 am

    I did call these freaking psychos! They asked me to provide my credit card details. Hell no! Obviously a deception!

Your opinion regarding