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Remove virus (Removal Instructions) - Nov 2016 update

removal by Julie Splinters - - | Type: Browser hijacker

How to fix redirects? is a redirect virus that can start interrupting your searches on each of your web browsers. Such potentially unwanted programs are also known as browser hijackers because their aim is to earn the money by redirecting users to sponsored domains. Beware that the safety of such domains remains unknown until you visit them. If you don’t want to end up on a malicious website filled with fraudulent content, you must remove virus. Otherwise, you can be tricked into downloading malicious software or providing your personal information to strangers. Besides, you should beware that this browser hijacker belongs to a big family, having,, and among its members. You must think about ways to stay safe online, and removal is the first step towards this goal. If online security is an important thing to you, you should stay away from each of these hijackers.

It has been spotted that spreads around along freeware and shareware. So, even if you do not want to change your start page, the default search engine or new tab URL, you should be very careful while browsing the Internet. The most obvious sign, showing that your system was hijacked, is this value which is left in browser’s settings: As a result, the browser starts redirecting the user to this URL repeatedly. What is more is that this hijacker is capable of tracking its victims and collecting non-personal information. If you think that such activity can be ignored because the PUUP is not capable of stealing your personal data, you should keep in mind that non-personally identifiable information can be used for involving you to various scams. To avoid the risk revealing your banking data and similar information, take care removal without wasting your time.

Image of redirect virus

Tips on how to avoid browser hijacks

Questions about virus

Browser hijackers like hijack systems with the help of other freeware programs. They enter the system alongside freeware when the user chooses Default or Standard settings for the software installation. Some computer users do it intentionally, and other do not. To prevent hijacks, you should choose Custom or Advanced settings whenever you install new programs on your computer. It doesn’t matter whether you are trying to install a game, a download manager or a file converter, just choose Custom or Advanced settings. This way, you will access a panel that allows you to configure settings for your installation. Simply deselect statements saying

  • I agree to install to my browser;”
  • Yes, set as my homepage;”
  • or similar.

This way, you will hinder installation of unwanted free programs and ensure that suspicious freeware doesn’t slither into the computer system unnoticed. In case your browsers were compromised a while ago, look at instructions provided below and remove this browser hijacker according to them.

How can you remove without anti-spyware program? virus can be defeated with or without an anti-spyware program. To remove hijacker manually, find browser extensions and programs related to it. If you have no idea where to look for these components, follow instructions presented below. Read them carefully and try to carry them out step-by-step. If you do not have time for manual removal, you can try one of our recommended anti-malware tools for its removal. Simply install it and run to analyze the system and remove all unwanted components at once.


You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner. virus snapshot virus on Mozilla FirefoxThe image showing virus on Safari

To remove virus, follow these steps:

Eliminate from Windows systems

Be careful when trying to remove this potentially unwanted program. Although it is not malicious, it can interfere with your browsing sessions and slow down overall computer’s performance. To remove manually, you should uninstall each of suspicious programs via Add/Remove Programs. Make sure you remove sstartbest, and similar entries that look suspicious.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Delete from Mac OS X system

To initiate removal on Mac OS X, make sure you uninstall sstartbest and similar entries.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Erase from Mozilla Firefox (FF)

To fix Mozilla after hijack, you need to go to its Add-ons section and remove sstartbest. You should also delete all suspicious add-ons, even if they don’t seem to be related to this redirect virus. virus on Mozilla Firefox

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Eliminate from Safari

If your Safari was hijacked by this browser virus, you should go to its add-ons and remove the malicious ones. The first thing you should delete is sstartbest.

The image showing virus on Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Get rid of from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Remove from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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  1. Jozepi says:
    November 24th, 2016 at 1:42 pm

    Thanks so much! You helped me a lot!

  2. Larry29 says:
    November 24th, 2016 at 1:42 pm

    really annoying search engine. i was trying to remove it by myself but i couldnt… reimage saved me some time.

  3. Wiwa says:
    November 24th, 2016 at 1:43 pm

    great guide! i couldnt remove it from my moms computer but these instructions helped me to do it. :p

  4. Meghan says:
    November 24th, 2016 at 1:44 pm

    This virus burns my nerve cells, seriously…

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