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Surfnav.com. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Browser hijacker

Surfnav.com is a browser hijacker that spreads bundled with freeware

Surfnav.com is an suspicious browser hijacker

Surfnav.com is classified as a browser hijacker[1] and potentially unwanted program (PUP). It has been spotted in the wild at the beginning of April 2018 attached to freeware and shareware in the form of web browser's extension. After infiltration, it takes control over PC user's web browsing activities by setting http://www.surfnav.com/ URL as a startup page. Besides, it foists fake Google-based search engine.

Name Surfnav.com
Type Browser hijacker
Distribution Software bundling
Danger level Low. Corrupts web browser's settings and initiates marketing activities
Affected web browser Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge
Download Reimage and run a scan to eliminate Surfnav.com

The Surfnav.com hijack might not seem intrusive or, even more dangerous. The start page features a Google-based search, quick access to the most popular web domains (Facebook, Twitter, Bing, Yahoo, Instagram, LinkedIn, Netflix, eBay, etc.), as well as a section of “breaking” news, and direct access games. The developers claim that their goal encompasses:

1. Providing easy access to the most popular and trending sites.
2. Classifying different kinds of websites to satisfy users’ personal and diverse preferences.
3. Helping users to find relevant information quickly.
4. Connecting users to recent and developing trends on the internet.
5. Providing access to search engines on the home page so that users can search materials and websites conveniently.

Sounds good, need to admit. However, online community refers to this search as Surfnav.com virus, while cybersecurity experts recommend immediate Surfnav.com removal.

The main reason why Surfnav.com search puts enmity is its close collaboration with third parties and doubtful strategies for the implementation of affiliate marketing. Although this search itself does not intend to harm the system, it accepts third-party content for monetization without verifying it.

Once the Surfnav.com virus settles down on Chrome or another web browser, it starts generating pop-up ads and other intrusive content on its start page and random websites. Besides, it may alter search results uploading links to affiliated websites to the top.

If you opt for secure web browsing, remove Surfnav.com from the system without delay. No one can assure you that the content it delivers is safe to encounter. In the worst case scenario, Surfnav.com redirects can ėexpose the system to phishing sites, misleading online surveys or support scams.[2]

The Surfnav.com URL does do not spread on its own. It's dependent on PUPs. Thus, to get rid of unwanted search site and restore default browser's settings, we recommend scanning the system with Reimage, removing all PUPs, and then resetting web browser. Indeed, PC's clearance can be initiated manually by following the instructions below, though automatic Surfnav.com removal is a much faster and more reliable way.

Questionable search sites are seldom installed purposely

This Chrome and Firefox extension isn't downloaded directly. That's because its standalone installer does not exist. Its developer relies on software bundling, i.e., pays freeware developers a particular sum of money for the extension being added to popular freeware, such as various download managers, games, converters, and so on.

While such distribution technique is legitimate, there's a catch. Additional components, like extensions, add-ons or toolbars are installed by default unless the user selects Advanced or Custom installation.

In case of Quick or Recommended installation setup, the package is not extracted. It's considered an indivisible unit, and by agreeing with the installation, the user gives consent to install the whole package. To prevent this from happening, opt for Advanced setup all the time and decompose the package.

Get rid of Surfnav.com virus from Chrome and other browsers easily

Surfnav.com is a non-malicious web browser extension that exhibits intrusive behavior and can expose PC's user to potentially dangerous websites. Therefore, a group of security experts with German specialists from Dieviren.de[3] recommend people not to ignore the presence of this seaįrch site and switch to the trusted domains like Google.

There's a couple of ways to remove Surfnav.com from Chrome or Firefox. You can either run a scan with a reliable anti-malware, which would detect and remove PUPs or initiate an in-depth analysis of installed programs manually. After the elimination of unwanted programs, reset web browser to get rid of the search permanently.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Surfnav.com, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Surfnav.com from Windows systems

Get rid of invasive programs from Windows this way:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Surfnav.com and related programs
    Here, look for Surfnav.com or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Surfnav.com from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Surfnav.com from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Surfnav.com or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Surfnav.com from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Surfnav.com and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Surfnav.com removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Surfnav.com from Microsoft Edge

You can reset Microsoft Edge's settings by following these steps:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Surfnav.com should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Surfnav.com from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Surfnav.com and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Surfnav.com removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Surfnav.com from Google Chrome

Eliminate Surfnav.com hijacker from Chrome:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Surfnav.com and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Surfnav.com removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Surfnav.com from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Surfnav.com or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Surfnav.com, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Surfnav.com removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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