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Remove virus (Tutorial)

removal by Ugnius Kiguolis - - | Type: Adware was blocked by my anti-spyware several times. Whenever I try to browse the net, I receive such a message: “Malicious website has been blocked.” Nevertheless, when I open the web browser (no matter which one Chrome, Firefox or IE), I see a new tab window powered by It says that I need to update iLivid, Java, and other software on the system. What’s happening here?

What is URL according to security experts? is an advertising platform that may present people with misleading notifications about missing software updates. This URL is brought by adware-type program. Therefore, if your anti-virus keep reporting about a malicious website and you receive pop-up ads each time during browsing, you should look for adware on your PC’s system. Unfortunately, it’s not yet clear what kind of adware causes this platform to appear. However, it’s more than obvious that it spreads in a misleading manner and starts displaying misleading ads as if out of nowhere. pop-up ads

Why did it show up on my PC?

Questions about virus fake web page does not show up on the system on its own. It is powered by adware-type program. Such programs are spread using several methods.

  1. This fake pop-up alert may be spread along with adware that is promoted on a misleading official page.
  2. malware can spread by bundling. This fake page may be attached to the adware that is spreading in one pack with freewares/sharewares. In most of the cases, ‘optional downloads’ are hidden under quick or basic installation, so make sure that you always select either advanced or custom installation option if possible. This will let you know if the freebie you are about to install contains additional components.
  3. You may also install adware by clicking on a fake pop-up advertisement or infected link.

Therefore, one simple conclusion can be done. If you install free programs carelessly, you can later experience various computer-related issues. Thus, you should form proper habits related to browsing and installation process of freewares. You should get used to reading EULA, Privacy Policy, and other accessible information. Besides, don’t rush. Opt for a safe installation mode which is slightly expanded if compared to express installation, but will allow you to spot and deselect additional components if there are any.

What is the purpose of pop-up virus? is basically used for promoting third parties, their websites, and software. Unfortunately, but it seems that this fake search is misused by cyber frauds who have hidden intentions, such as to lure people into installing other misleading software or participate in online scam affairs. As soon as hijacks web browsers, it starts informing about missing software updates and urge people to download software that is most popular. For example, it may ask you to update Java, install iLivid, download/upgrade Media Player, and so on. Besides, pop-ups can try to convince you that the PC is unprotected and may provide you with a number of professional technicians who are supposed to help you. However, you should NOT believe in any alerts brought by virus because clicking on them can lead to adware/browser hijacker installation or you may even get scammed. Therefore, as soon as you notice this URL on your web browser, perform a scan with Reimage and remove potentially unwanted programs from the system without a delay. removal guide is given in the Page2. FAQ:

Question: Is it possible to remove URL that continuously brings ads to me?

Answer: It’s not possible to remove the URL because it’s a web page address. If you want to get rid of the ads, you have to find the adware that causes this URL to show up on your screen. You can do that using a professional anti-malware or a manual removal guide that has been submitted by our security experts.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove virus, follow these steps:

Get rid of from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Uninstall from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Eliminate from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Erase from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Delete from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Get rid of from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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  1. Ning Cao says:
    December 16th, 2015 at 4:13 am pop-ups show up on Chrome. Cant delete those fake update prompts by myself. Need help!!!

  2. Kay Dubbz says:
    December 16th, 2015 at 4:14 am

    Why are you asking for the help if the guide is clearly disclosed above?? You should better read what is given on the page your visiting. I removed virus using anti-malware because it has been supported by other programs in my case

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