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Remove Window Promo ads (Removal Instructions)

removal by Jake Doevan - - | Type: Adware

Window Promo is a browser add-on that has been developed for French speaking computer users. If you would visit its official domain (, you would find all the information written in French. Our translators have translated the basic information and found out that Window Promo is represented as an application that allows people to compare the prices of products while browsing. In other words, it’s yet another shopping helper that is supposedly programmed to surf the net and collect information about deals and discounts that are later presented in a form of a price comparison tables. However, don’t fall into believing this blindly because Window Promo cannot be fully trusted. According to security experts, it’s yet another adware or ad-supported web browser extension, which, instead of relevant price comparisons, can provide users with sponsored ads and make them visit unfamiliar/questionable websites.

Window Promo adware. What else is known about it?

Window Promo is a browser add-on developed by Media Development 73. It has been adapted to all the most popular web browsers (Chrome, Firefox, IE, Safari, etc.). It’s main purpose is to make people visit predetermined websites. This way, it can generate pay-per-click revenue and earn several percentage of third-party earning that they get with the help of Window Promo redirects. That’s how affiliate marketing works. To put it simpler, this adware collaborates with third parties and seeks to promote their websites. Unfortunately, but Window Promo add-on is not very likely to be relevant to such reliable websites as Amazon or eBay. It’s more likely to be collaborating with unknown third parties, which, unfortunately, can have much more suspicious intentions than just a simple promotion of a website. Therefore, if your web browser has already started generating advertisements labeled as “Ads by Window Promo,” “Window Promo Ads,” “Powered by Window Promo,” etc. you should try to fight through them without touching them. That’s because, at the worst case scenario, Window Promo redirects can expose you to phishing websites where you can be tricked into installing another PUP or even malicious virus. “Ads by Window Promo” during browsing? RunReimage and remove all potentially unwanted or malicious programs thus making your browsing sessions secure.

Window Promo ads

How about data security?

Questions about Window Promo ads

Window Promo is not malicious. It cannot steal personally identifiable information about you, so keep calm because your credit card details and passwords are safe. However, this browser add-on is embedded with tracking cookies. Consequently, the longer you keep this add-on on your computer, the more browsing-related information can leak to third parties. Tracking cookies and web beacons are typically set to collect such data as search queries and pages viewed, but you can also lose PC’s IP address, its location, email address, and similar data that can be used for really doubtful purposes.

What precautionary measures should be taken to prevent this adware from infecting my web browser?

The answer to this question is very simple – do not download freewares. Although it is specifically targeting French speaking users, it can be attached to various freewares, what means that people all around the world can download it in a bundle. If you want to stay away from PUPs, that’s the only solution that can help you for hundred percent. Window Promo PUP and its clones are typically spread bundled with free software that spreads on reliable download sources and don’t raise any suspicions. However, if you really need a freeware, then to prevent Window Promo hijack, it’s a must to check Advanced/Custom settings because that’s the only way to see attachments. If you are offered to install an add-on, plug-in or toolbar, make sure that you reject all of them. Otherwise, you may start seeing commercial ads, experiencing redirect, and similar unwanted issues.

Besides, another piece of advice would be to install a reputable anti-spyware and keep it up-to-date. Such programs have virus/PUP database and inform people about freeware bundles. Besides, a reputable anti-spyware will also help to remove unwanted apps from the system. If you suspect that Window Promo virus is hiding in your PC, analyse the instructions below and select the method (manual.automatic) that you prefer to apply.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.
Window Promo ads snapshot
Window Promo ads

To remove Window Promo ads, follow these steps:

Eliminate Window Promo from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Window Promo and related programs
    Here, look for Window Promo or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Get rid of Window Promo from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Window Promo or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Erase Window Promo from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Window Promo and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Window Promo removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove Window Promo ads from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Window Promo should be removed from your Microsoft Edge browser.

Uninstall Window Promo from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Window Promo and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Window Promo removal. Click on 'Reset Firefox' button for a couple of times

Delete Window Promo from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Window Promo and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Window Promo removal. Click on 'Reset' button to complete your removal

Eliminate Window Promo from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Window Promo or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Window Promo removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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  1. Aliyah Shere says:
    November 6th, 2015 at 7:15 am

    Thats why all the pop-ups have been in French! I knew theres something wrong with my web browser. Thanks for the help 🙂

  2. Sandi Sag says:
    November 6th, 2015 at 7:17 am

    I found it intrusive and distracting. I know how to look for comparable prices I dont need an add-on to do that for me! Finally figured out I could remove the extension from Chrome and not be bothered with Window Promo ads again.

  3. Carol Gathye says:
    November 6th, 2015 at 7:20 am

    I dont remember if I added it or not so I believe its not trustworthy. To check it, i have gone to walmart, amazon, google search and ebay. This app hasnt even show anything to even let me know its running (in extensions it says it is). so Its being deleted. If it doesnt do anything why make it? By the way, i ran SpyHunter to get rid of it since i believe it got installed ina bundle.

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