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Remove Tech Support Scam virus (Tech Support Scam) - Tutorial

removal by Alice Woods - - | Type: Adware virus delivers misleading security warnings Tech Support Scam virus tries to trick computer users into calling a fake support line and solve some security-related issues. Earlier we have talked about the virus, which seems to be related to this new scam. Just like many other tech support viruses, this one delivers a fake security warning claiming that victim’s computer and privacy may be at risk. The scam spreads as an adware[1] program and infiltrates the computer with a help of freeware and shareware. Once inside, virus initiates redirects and delivers misleading pop-ups. On the particular website, malware delivers a message saying that connection to the site is not private and requires to enter username and password. In order to scare victims even more, scam delivers “Your computer has been Locked” warning and tells that victim’s IP address was infected. The message also informs that System Activation Key has expired, and for this reason, some personal information, such as passwords, messages or credit card details might be stolen. According to the message, users can protect their data and identity by calling to the provided Technical Support number +1 844 257 9402. However, calling provided number won’t solve any issues and may end up even worse.

The purpose of the Tech Support Scam virus is to trick users into calling the provided number for several reasons. First of all, this call may be charged a lot, and you may receive a ridiculously huge bill next month. Secondly, scammers may offer you to purchase some bogus software which is capable of fixing these fake computer problems. However, you may not only waste your money[2] but also install a bogus software or malware. In this case, you may have to deal with even bigger cyber threats such as ransomware[3]. Thirdly, cybercriminals may try to convince you to install remote access tools[4] because it’s easier way to fix the computer. Though, giving full access to your PC to cyber criminals may end up terribly wrong. They might install malware or try to steal your private information. Lastly, scammers may try to get your personal information, such as banking or credit card details, passwords, and so on. Bear in mind that criminals are good in human psychology and you may not notice how and when you reveal personal details to the shady people. Protect yourself by performing removal as soon as you receive a fake security warning. The adware program, which is responsible for delivering these pop-ups, is not hard to remove manually. However, if you do not want to spend an hour for cleaning your computer, you can go the easier way. Scan your computer with Reimage Reimage Cleaner or other anti-malware program and remove automatically.

Questions about Tech Support Scam virus

The picture of Tech Support Scam virus Tech Support Scam virus tries to convince people to call fake tech support line.

How do scammers spread the virus?

The adware program which is responsible for delivering pop-up ads spread in the software bundle. It’s common distribution and infiltration method among potentially unwanted programs. Often adware, browser hijackers, and other shady tools are attached to the freeware or shareware[5]. The developers of these programs are aware that users often install new programs under wrong settings. By saying “wrong,” we mean quick, basic, standard or recommended setups which do not disclose about additional programs. Using these settings, you often risk installing unwanted and useless applications because all additional programs are installed by default. Therefore, one of the recently installed applications might be responsible for the hijack. In order to prevent this from happening, you should have opted for Advanced or Custom setup. These settings allow seeing the list of additional programs and rejecting their installation.

Getting rid of Tech Support Scam virus

Probably, you can realize that calling the provided number won’t solve these issues. Indeed, in order to remove malware from the computer. The easiest way to clean your PC is to use anti-malware/anti-spyware program and scan infected computer’s system. The system scan assures that all suspicious entries are eliminated from the system. Adware programs are not hard to remove manually either. Therefore, if you are willing to terminate the virus on your own, carefully look through manual removal instructions presented below. If you decide to delete virus manually, be careful and don’t leave any adware-related component because you may receive another misleading security warning soon.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove Tech Support Scam virus, follow these steps:

Uninstall Tech Support Scam from Windows systems

To remove adware which is responsible for delivering pop-ups you have to investigate computer’s system. The instructions below will guide you through this process. Then, check all web browsers that are installed on your PC and remove all questionable extensions from them.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Tech Support Scam and related programs
    Here, look for Tech Support Scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Remove Tech Support Scam from Mac OS X system virus infected your Mac, follow the steps below to eliminate this adware from the system.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Tech Support Scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of Tech Support Scam from Internet Explorer (IE)

Check the list of add-ons and remove all questionable entries that might be related to the virus.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Tech Support Scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Tech Support Scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase Tech Support Scam virus from Microsoft Edge

Follow the instructions to fix Microsoft Edge after hijack.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Tech Support Scam should be removed from your Microsoft Edge browser.

Eliminate Tech Support Scam from Mozilla Firefox (FF) Tech Support Scam virus may have installed various extensions, add-ons and other questionable entries to the Mozilla Firefox. Make sure you remove all of them.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Tech Support Scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Tech Support Scam removal. Click on 'Reset Firefox' button for a couple of times

Delete Tech Support Scam from Google Chrome

Check the list of extensions. If you see some suspicious entries you don’t remember installing, remove them immediately. They might be related with scam.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Tech Support Scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Tech Support Scam removal. Click on 'Reset' button to complete your removal

Uninstall Tech Support Scam from Safari

Eliminate all questionable extensions from the Safari that might be responsible for delivering fake security warnings.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Tech Support Scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Tech Support Scam removal process. Select all options and click on 'Reset' button

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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  1. brie says:
    February 16th, 2017 at 7:19 am

    such a nasty cyber infection!

  2. scammed says:
    February 16th, 2017 at 7:20 am

    They tried to trick me into calling this number. They failed. Hahahaa

  3. Jonathan says:
    February 16th, 2017 at 7:21 am

    My mother just called me and asked whether she should call these people or not. Hopefully, your article convinces her not to call..

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