KEYHolder virus: what it is and how to remove it
KEYHolder virus is a seriously dangerous ransomware, which is capable of encrypting personal people's files. It spreads around with the help of spam, fake alert messages and other means of distribution.
Facts checked October 7, 2026. Removal steps tested on Windows 11 (26H2) and checked against Microsoft's and the browser makers' current documentation. Sections marked as our earlier report are the original text: they describe the threat as it was then and have not been reviewed since. The 2026 status, the removal steps and the questions are current.
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KEYHolder virus: summary
| Detection names | No Microsoft detection name is known |
|---|---|
| Ransom note | Not named in our report; the text of the note is not in our records |
| Contact | Not recorded in our earlier report |
| Encrypted file extension | Not recorded in our earlier report |
| Decryptor | No free decryptor is known for this variant; check No More Ransom (nomoreransom.org) for updates |
| Distribution | Not recorded in the old report |
| Removal | Scan the PC with security software to find and remove the malware and anything installed with it. Fortect scans Windows for malware and repairs the system files and settings it damaged. Remove it nowTo use the full-featured product, you have to purchase a license for Fortect. The scan is free. |
Show 8 more facts
| Damage | Not recorded in the old report |
|---|---|
| Name | KEYHolder virus |
| Type | File-encrypting ransomware |
| Symptoms | An unknown program in Installed apps |
| Evidence | One write-up by a security site; details still limited |
| Free decryptor | No free decryptor is known (checked 7 October 2026) |
| First seen | 3 May 2016 |
| Facts checked | 7 October 2026 |
How KEYHolder virus behaves
From our report of May 2016 · not reviewed since
2016: What is new regarding KEYHolder virus?
KEYHolder virus is a seriously dangerous ransomware, which is capable of encrypting personal people's files.
It spreads around with the help of spam, fake alert messages and other means of distribution. No matter that KeyHolder ransomware virus was released more than one year ago, it is still capable of infecting only Windows OS. Of course, if you are using other OS, you should also be careful because you can never know what updates can hackers release in a very near future.
If KEYHolder ransomware gets inside its target PC system, it immediately encrypts predetermined documents, videos and files that are or might be important for the victim. The encryption process is initiated for trying to push him/her into paying a certain ransom, which is supposed to help the victim get a special decrypt key.
Nevertheless, we do NOT recommend you to pay for KeyHolder decrypt tool as there is no guarantee that it will help you recover the connection to your files. In most of the cases, people are left with nothing because this virus belongs to scammers who can't be trusted. It might be that you will lose your money without receiving a code, which is needed for a decryption of encrypted files.
Just like many other similar ransomware-type viruses, the owners of KEYHolder virus are using Tor browser for hiding themselves from governmental authorities. Besides, you can also be disconnected from the Internet, redirected to malicious websites and lead to other dangerous activities.
For avoiding additional problems on your computer, you should take care of KeyHolder virus removal. The easiest way to do that is to run a full system scan with . In this case, you should try to restore your data from a backup or use any of these programs: R-studio and Photorec.
From our report of May 2016 · not reviewed since
How can KEYHolder virus infect my computer?
KEYHolder virus is spread using typical methods of distribution that have been used when spreading previously-released ransomware.
The most of them rely on fake alerts that have become very popular in 2015.
These alerts typically report about missing updates of such well-known programs like Flash Player, FLV Player, download manager, any of web browsers, etc. If you are following our page, you will remember that we have been continuing for ages that you should stay away from such ads and use official websites of programs if you want to update them.
Also, we should mention about fake emails that can also be involved in KEYHolder virus distribution. In most of the cases, these mails report about various payments, purchases or problems that are supposedly related to the government. Please, do NOT fall for such misleading messages and always double check every statement for avoiding installation of an infected email attachment.
One thing is clear - if this ransomware manages to infiltrate its target PC system, it starts showing you a huge warning message on PC's screen. This message will inform you about the encryption of your important files and will also offer to decrypt them by following specific commands.
Warning: Please, do NOT pay any ransom to decrypt files of KeyHolder virus!
Otherwise, you can be left with no files and no money! As we have already said, KeyHolder virus recovery can be made with the help of updated anti-spyware. More information about this process is provided on the second page. Here, you will find a detailed guide explaining how can you remove KeyHolder virus from your computer.
From our report of May 2016 · not reviewed since
KEYHolder virus fix
To prevent the appearance of KEYHolder virus, you should ignore all suspiciously-looking mails and ignore every ad that offers you to update your Flash, Java, and similar programs.
For that you can use or . If you can't launch any of these programs, follow these steps that are given here or that are listed down below:
In the end, we highly recommend thinking about the prevention of such infections. For that, you can use removable drives, network shares, DropBox, etc. Besides, don't forget to think about the immunity of your files and backup.
If you have been making backups, you should be capable of recovering your files. You can also use file recovery software. At the moment of writing, we could recommend R-studio and Photorec.
- Reboot you infected PC to 'Safe mode with command prompt' to disable virus (this should be working with all versions of this threat)
- Run Regedit
- Search for WinLogon Entries and write down all the files that are not explorer.exe or blank. Replace them with explorer.exe.
- Search the registry for these files you have written down and delete the registry keys referencing the files.
- Reboot and run a full system scan with updated anti-spyware.
The KEYHolder virus ransom note
We did not record the full text of the ransom note in our report.
How to remove KEYHolder virus
Tools you'll need
All of these are free except where noted. Download them on a clean device if the infected PC is offline.
- A USB stick: to keep the ransom note, two or three encrypted files and screenshots off the infected PC.
- Microsoft Defender Offline: built into Windows 11 and Windows 10; scans before Windows starts, so running malware cannot hide.
- Microsoft Safety Scanner: a second, portable scanner with current signatures; each download works for 10 days.
- ID Ransomware: identifies the family from the note and one encrypted file and says whether a decryptor exists.
- No More Ransom: the free decryptors from police and security companies; check it again every few months.
- Fortect (optional): scans Windows for malware and repairs the system files and settings it damaged. The free scan is in the box above.
How to remove KEYHolder virus and get your files back
Work in this order.
Disconnecting comes first, removal comes before any restore, and nothing here asks you to contact the attackers.
Step 1: Disconnect the PC and unplug backup drives
KEYHolder virus encrypts everything it can reach, including drives and shares you connect later. Cut the network first: cable out, or Wi-Fi off from the taskbar.
Then unplug every USB stick and backup disk and pause cloud sync, so the encrypted versions do not replace your online copies. Do not reconnect any of them until the ransomware is removed from the Windows 11 or Windows 10 PC.
Windows 11: turn off Wi-Fi to take the PC offline. Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 2: Save the ransom note and identify the family
Find the ransom note, usually a
.txt,.htmlor .hta file in every folder or on the desktop, and copy it with one or two encrypted files to a USB stick.From another device, upload them to ID Ransomware or No More Ransom's Crypto Sheriff, which name the family from the note and the file extension. Write down the contact address and your personal ID from the note for the report.
Warning: Never contact the attackers from the infected Windows 11 or Windows 10 PC.
Windows 11: the ransom note and encrypted files to copy for identification. Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 3: Check for a free decryptor
For KEYHolder virus, no free decryptor is known (checked 7 October 2026). Search the family name in the No More Ransom decryption tools list and in the free decryptors of Emsisoft, Avast and Kaspersky, because new tools appear years after an attack.
Important: Keep the encrypted files even if nothing works today, and do not pay before every free option is ruled out: payment does not guarantee a working key.
Decryptors run on Windows 11 and Windows 10, but only after the ransomware itself is removed.
Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 4: Remove the ransomware before you restore or decrypt
Restoring or decrypting files while KEYHolder virus still runs lets it encrypt them again. Run a Full scan in Windows Security > Virus & threat protection > Scan options, then the Microsoft Defender Antivirus (offline scan).
If the ransomware blocks Windows Security, start Safe Mode with Networking and scan from there. Some families install a password stealer as well, so let both scans finish on Windows 11 or Windows 10.
Windows 11: Windows Security > Virus & threat protection > Scan options. Full procedure with screenshots: Run a Microsoft Defender Offline scan
Step 5: Look for shadow copies of the files
Open Command Prompt as administrator and run
vssadmin list shadows. If it lists copies dated before the attack, right-click a folder with encrypted files in File Explorer, choose Properties > Previous Versions, and open or restore a version from before that date.ShadowExplorer, a free tool, shows the same copies when the tab is empty or hidden. Most current families delete shadow copies, so an empty list is normal, but the check takes two minutes on Windows 11 or Windows 10.
Windows 11: vssadmin list shadows shows whether shadow copies exist. Full procedure with screenshots: Ransomware: first steps, finding a decryptor and recovering files
Step 6: Restore the files from a backup or recover deleted originals
Restore from an external backup, File History or OneDrive's version history, choosing a date before the attack. Connect the backup drive only after the scans are clean, or the ransomware encrypts it too.
If there is no backup, file recovery software can sometimes find the deleted originals, because some ransomware writes an encrypted copy and deletes the original file.
Stop writing to the drive and try recovery on Windows 11 or Windows 10 before new files overwrite the space.
Full procedure with screenshots: Recover deleted files (Recycle Bin, backups, OneDrive) On uGetFix
Instructions for each browser and system
The detailed steps for every browser and system this guide covers. Open the one you use.
Manual removal using Safe Mode
Important! →
Manual removal guide might be too complicated for regular computer users. It requires advanced IT knowledge to be performed correctly (if vital system files are removed or damaged, it might result in full Windows compromise), and it also might take hours to complete. Therefore, we highly advise using the automatic method provided above instead.
Step 1. Access Safe Mode with Networking
Manual malware removal should be best performed in the Safe Mode environment.
Windows 7 / Vista / XP
- Click Start > Shutdown > Restart > OK.
- When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. - it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
- Select Safe Mode with Networking from the list.
Windows 10 / Windows 8
- Right-click on Start button and select Settings.
- Scroll down to pick Update & Security.
- On the left side of the window, pick Recovery.
- Now scroll down to find Advanced Startup section.
- Click Restart now.
- Select Troubleshoot.
- Go to Advanced options.
- Select Startup Settings.
- Press Restart.
- Now press 5 or click 5) Enable Safe Mode with Networking.
Step 2. Shut down suspicious processes
Windows Task Manager is a useful tool that shows all the processes running in the background. If malware is running a process, you need to shut it down:
- Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
- Click on More details.
- Scroll down to Background processes section, and look for anything suspicious.
- Right-click and select Open file location.
- Go back to the process, right-click and pick End Task.
- Delete the contents of the malicious folder.
Step 3. Check program Startup
- Press Ctrl + Shift + Esc on your keyboard to open Windows Task Manager.
- Go to Startup tab.
- Right-click on the suspicious program and pick Disable.
Step 4. Delete virus files
Malware-related files can be found in various places within your computer. Here are instructions that could help you find them:
- Type in Disk Cleanup in Windows search and press Enter.
- Select the drive you want to clean (C: is your main drive by default and is likely to be the one that has malicious files in).
- Scroll through the Files to delete list and select the following:
Temporary Internet Files
Downloads
Recycle Bin
Temporary files - Pick Clean up system files.
- You can also look for other malicious files hidden in the following folders (type these entries in Windows Search and press Enter):
%AppData%
%LocalAppData%
%ProgramData%
%WinDir%
After you are finished, reboot the PC in normal mode.
Report it and recover your files
Report it
Report the attack even if you do not expect the files back: insurers and banks ask for the report number, and police use the contacts in the note to link cases.
- United States
- FBI IC3 · FTC ReportFraud
- United Kingdom
- Report Fraud (formerly Action Fraud) · NCSC
- Australia
- ReportCyber (ASD)
- EU countries
- Europol: national reporting sites
Give the victim ID, the note and the date the files were encrypted. A business that holds personal data may also have to notify its data protection authority, in the EU within 72 hours.
Protect the files you restore
Restore only after the scans are clean and the PC no longer shows KEYHolder virus in the list of installed apps; otherwise the restored copies can be damaged again.
Then build a backup that survives the next infection:
- one copy in the cloud with version history
- one on an external drive that is disconnected between backups
- the working copy on the PC
Version history matters because a backup that syncs damaged files overwrites the good ones.
How to do this with the tools built into Windows: the 3-2-1 backup rule on Windows.
Protect your privacy - employ a VPN
There are several ways how to make your online time more private - you can access an incognito tab.
However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise.
Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and VPN will let you browse the Internet without a feeling of being spied or targeted by criminals.
No backups? No problem. Use a data recovery tool
If you wonder how data loss can occur, you should not look any further for answers - human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence.
In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.
If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. is one of the leading file recovery solutions you can find on the market - it is likely to restore even lost emails or data located on an external device.
Questions about KEYHolder virus
When will a decryptor for KEYHolder virus be released?
Nobody can promise a date. When we last checked, on 7 October 2026, no free decryptor is known. Decryptors usually appear after one of three events:
- police seize the attackers' servers and keys
- the authors leak or publish the master keys
- researchers find a mistake in how the ransomware generates keys
Some families got a tool within weeks, others never. Keep the encrypted files and the note on an external drive, check No More Ransom every few months, and follow news about the KEYHolder virus family. A decryptor may need an original file, so keep any unencrypted copies too.
Can a data-recovery company decrypt my files for a fee?
Only if a decryptor already exists or the company pays the attackers for you. Some "ransomware recovery" services advertise that they can decrypt families with no known flaw; in practice they negotiate with the attackers and add their own fee. Others use the same free tools listed on No More Ransom.
Before you hire anyone, ask in writing how they will recover the files, whether they will contact the attackers and what happens if they fail. A legitimate service answers clearly. If a free decryptor exists for your family, you can run it yourself.
How did KEYHolder virus get on my computer?
The way KEYHolder virus spreads has not been documented yet, so look at your own recent activity. On home PCs, ransomware most often comes with cracked programs, game cheats, key generators and fake updates, or with an e-mail attachment that was opened. On business networks, attackers usually log in through Remote Desktop with a stolen or guessed password.
Think back to what was downloaded or installed in the days before KEYHolder virus in the list of installed apps, and check the Downloads folder and Installed apps sorted by date. Keep anything suspicious for your report, but do not run it again.
Did KEYHolder virus steal my files or passwords?
We do not know yet. Nothing published so far shows data theft by KEYHolder virus, but the only confirmed sign is KEYHolder virus in the list of installed apps, which says nothing about what happened before. Many current ransomware attacks copy files or run a password stealer first, so it is wise to act as if they did.
From a clean device, change the passwords that were saved in the browsers on this PC, starting with e-mail and banking, sign out of all sessions and turn on two-step verification. Watch bank statements and account activity for the next few weeks.
Should I pay the ransom?
We advise against it, and so do the FBI, Europol and national cyber agencies. Payment does not guarantee a working tool: some attackers never reply, some tools damage files, and some variants have no decryptor at all. Paying also funds further attacks and can make you a target again.
Before considering payment, try every recovery option in this guide and report the attack. Companies must involve their legal adviser and insurer, because payments to sanctioned groups can be illegal. If files are truly irreplaceable, store the encrypted copies and wait; decryptors sometimes appear later.
Is KEYHolder virus the same as other ransomware with a similar name?
Not necessarily. Ransomware names come from the file extension, the note or a word in the code, so unrelated families often end up with similar names, and one family can appear under several names. The difference matters: a decryptor or advice for one family does not fit another and can damage files.
Compare the ending added to your files and the exact name of the note with the summary table at the top of this guide, then upload the note and one encrypted file to ID Ransomware from a clean device. If the result names another family, follow the guide for that family instead.
Why is Previous Versions empty after the attack?
Because most ransomware deletes the shadow copies before encrypting, using a built-in Windows command, exactly so that victims cannot roll back. It is also possible that System Protection was never turned on for the drive; on many PCs it covers only drive C:. If the list is empty, look elsewhere:
- an external backup
- OneDrive version history
- copies on other devices
Recovery software can sometimes find deleted originals on hard disks, but chances on SSDs are low. For the future, keep a backup that the PC cannot reach all the time.
How do I open my .docx, .jpg and other files locked by KEYHolder?
You cannot open locked files normally while they stay encrypted, and renaming them will not help. Our earlier report did not record the extension that KEYHolder adds, so check one locked file name and the ransom note for it.
No free decryptor is known for this variant; check No More Ransom (nomoreransom.org) for updates. Do not rename the files, change the extension or edit them, because that can make recovery harder. Copy the locked files to an external drive before you clean the system, so a decryptor released later still has them.
Will Fortect remove KEYHolder virus?
Fortect scans Windows for malware and unwanted programs and repairs the system files and settings they change, and its free scan shows what it finds on your PC before you decide anything.
For KEYHolder virus, follow the plan above as well: the browser steps take back permissions and settings that no scanner treats as a threat, and uninstalling the program that brought it removes the source.
Run Microsoft Defender's full scan and, if anything was found, its offline scan as a second opinion. If the symptoms are gone after the plan and both scans are clean, there is nothing more to do.
Sources
- CISA: StopRansomware (read October 7, 2026)
- No More Ransom (read October 7, 2026)
- FTC: How to recognize, remove and avoid malware (read October 7, 2026)
- Microsoft Learn: Microsoft Defender Offline (read October 7, 2026)
- Microsoft Learn: How Microsoft names malware (read October 7, 2026)