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Remove Neurowise Ads (Removal Instructions) - updated Sep 2018

removal by Gabriel E. Hall - - | Type: Adware

Neurowise is an adware that injects pop-up advertisements to your web browser without any warning

Neurowise ads virus 

Neurowise is an adware program that causes ads indicating about the potentially unwanted intruder on your device. The application was developed by a notoriously known developer called Super Web LLC that has presented lots of similar programs causing problems to PC users. So do not get surprised if a similar program gets on your computer without any warning and starts causing numerous ads redirecting you to sites that you did not expect. The main activity of this adware[1] is to change the traffic of your searches and collect information about your other browsing activity. All this intrusive behavior affects your Internet Explorer, Google Chrome, Mozilla Firefox, and other web browsers. 

Name Neurowise
developer Super Web LLC
Category Adware/Potentially unwanted program
web browsers Affected Chrome, Explorer, Firefox and other browsers
main issues caused Changes in web browsers without any approval, numerous ads added to search results, redirects to sponsored sites, data tracking
Distribution Software bundles, deceptive ads
Removal Use Reimage for Neurowise ads removal 

Don't be surprised if you start noticing Neurowise ads right after installing some freeware which seems useful on your computer. The most common way used for spreading PUPs like this is bundling. With its help, developers connect two different programs that can be noticed only if you monitor installation of the freeware and deselect check marks that allow their installation. 

However, you can also install this dubious program yourself. This application is promoted as a useful tool capable of displaying coupons and helping users save some money in this way. Sadly, that is just another trick to transmit Neurowise adware because, once inside the system, it displays intrusive advertisements and interrupts every browsing session.[2]

Nevertheless,  these ads are not the worst thing that could happen to you when having this PUP on board. According to the Privacy Policy of the company, the app initiates data tracking right after being let into the system. In addition, these terms also claim that there is a possibility that the collected information will be used by third-party advertisers. You should consider Neurowise ads removal immediately after you such claims. 

Disclaimer about related third parties in the Privacy Policy reads as follows:

Unfortunately, no transmission of data over the Internet can ever be guaranteed to be completely secure. it may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. We cannot ensure or warrant the security of any personal information transmitted to us. Any such transmission is done at your own risk. if you believe that your interaction with us is no longer secure, please notify us of the problem and uninstall the Software immediately. 

As you can see, the main purpose of Neurowise is to display online advertisements in various forms and generate revenue from them. This profit goes to advertiser which is sponsoring the program and other PUPs. However, the most noticeable features of adware are these:

  • Banners with advertisements fill up commonly-visited websites;
  • Pop-up windows continuously display ads from the same provider;
  • Text on web pages randomly turns into hyperlinks;
  • A browser displays fake alerts offering updates;
  • Additional tools, extensions appear on the browser from nowhere.

If you notice anything like this, remove Neurowise ads as soon as possible. Researchers[3] advise using anti-malware program like Reimage for the best results because this tool can eliminate damage caused by various malware from the device. This program can also indicate which software needs updating or is there any system vulnerabilities. 

Neurowise ads
Neurowise is a PUP that comes to your computer silently. Adware may be installed during insecure freeware installations.

PUP developers have been spreading their products by using silent methods

Super Web LLC products are usually promoted as useful extensions for your browser on the official website. However, they can also end up on your computer right after installing an unfamiliar free program. This distribution method is called bundling. Therefore, if you do not want to be a victim of such a program, you need to choose what programs to download.

Always make sure whether you are installing a safe program. To avoid adware and similar potentially unwanted programs, you should read the terms of agreement section of the program that you want to install. You should also choose the Custom or Advanced installation option. This step allows you to unmark additional programs from the installation list.

Terminate Neurowise PUP from the device 

To remove Neurowise ads from your computer, you should use anti-malware programs that are trustworthy. The list of the most trustworthy ones is presented down below. After installing such security tool, make sure you update it to its latest version. This ensures a full detection of all suspicious applications or their components on the system.

If you want to perform Neurowise removal manually, use the illustrated guide that we presented further. Steps that are given there require going to the Task Manager and uninstalling all apps that seems suspicious to you or that you can't remember installing. Then, reset the affected web browsers to maximize the security of your computer. 

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Neurowise ads, follow these steps:

Get rid of Neurowise from Windows systems

Get rid of Neurowise ads by following these steps:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Neurowise and related programs
    Here, look for Neurowise or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Remove Neurowise from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Neurowise and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Neurowise removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Eliminate Neurowise ads from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Neurowise should be removed from your Microsoft Edge browser.

Erase Neurowise from Mozilla Firefox (FF)

Clean your browser using this guide for Neurowise removal:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Neurowise and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Neurowise removal. Click on 'Reset Firefox' button for a couple of times

Uninstall Neurowise from Google Chrome

Follow the steps and delete adware from the Chrome browser:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Neurowise and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Neurowise removal. Click on 'Reset' button to complete your removal

Get rid of Neurowise from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Neurowise or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Neurowise removal process. Select all options and click on 'Reset' button

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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