Severity scale:  
  (10/100)

Remove Relevant Knowledge (Removal Guide) - updated Jan 2020

removal by Gabriel E. Hall - - | Type: Adware

Relevant Knowledge is a PUP that shows boxes with advertising material like coupons and sales, or customer surveys to trigger redirects

Relevant Knowledge virusRelevant Knowledge is the online market research program that is known for questionable behavior for years now. There are not many things that changed from the first reports about the risks regarding the PUP. Also, this software falls into the adware category with many identical programs that show questionable content to generate pay-per-click revenue and redirect the traffic to associated pages. In most cases, advertisements related to this adware promote installations of different software, optimization programs and push installations of various PUAs. You should encounter other symptoms like random links, banners, pop-ups appearing out of nowhere when this PUP starts running on the machine. Don't get surprised that web browsers appear differently or get other browser-based applications installed without any permissions or agreements. These are typical adware-type intruder symptoms. 

However, such Relevant Knowledge adware behavior means that your device is affected by the infection already. You need to remove the cyber threat as soon as you can, so further damage can be avoided, and features like data tracking and personalized advertising campaigns don't start yet. When advertisers begin to push content made more geared towards you, based on your online browsing preferences, your privacy is at risk, and identity theft may become a serious issue.

Name Relevant Knowledge
Type Adware
Symptoms  The program is promoted online as a useful service offering improved market searches and insights into advertising. Pop-ups, boxes, banners, and other commercial material gets delivered to the screen and causes many redirects to other sites containing underlining codes
Distribution  The suspicious software is distributed with the help of the official site, other deceptive pages, and promotional advertisements. 
Developers  Comscore, Inc
Danger  The service is related to third-party companies and exposes to suspicious content that can be malicious. The software can access and track users data regarding browsing habits and preferences, so such information also ends up shared with sponsors. The program also displays surveys where users' information is collected directly
Removal  You should remove Relevant Knowledge as soon as you can with anti-malware tools if the uninstallation is not helping. This way all associated programs get deleted too
Optimization  Third-party software can get installed without fully disclosing this fact, so you should get a PC repair tool like Reimage Reimage Cleaner to check for additional traces of the PUP that you may not find that easily yourself

Relevant Knowledge is a misleading software utility developed by Comscore, Inc previously known by TMRG and other names. The program is classified as “adware” and “potentially unwanted program” (PUP).[1] 16 AV engines out of 48 recognized it as malware and prohibited its installation into a target system. In most of the cases, it is detected as Skodna.Generic_r and UnclassifiedMalware.

Nevertheless, it's not malicious but merely annoying and intrusive, so people cannot be happy when they experience  Relevant Knowledge redirects. All it can do is to enter the system without asking for its user's permission and then initiate marketing-related activities within web browsers. 

No matter that Relevant Knowledge software developers claim that the tool can help you to improve browsing on the Internet, that a psychological strategy used to increase users' rate:

RelevantKnowledge is an online market research community consisting of over 2 million members worldwide, which provides insight into how its members interact with the Internet. In exchange for agreement to have their Internet behavior monitored, computer users who join RelevantKnowledge are offered various value propositions, including the ability to download screensavers or other software offerings, entry into sweepstakes, and a host of other benefits

NoVirus.uk[2] team claim that Relevant Knowledge has been developed for affiliate marketing. It means that it's task is to promote programs, services, websites, products, or whatnot that belong to affiliated partners. Therefore, regardless of the fact whether the PC's user installed it intentionally or got tricked into installing it via a freeware bundle, it will install the browser's add-ons, tracking cookies, and tracking pixels. 

Initially, relevant knowledge virus can activate tracking cookies and pixels. These small spying tools allow third-parties to monitor people's web browsing activities and collect information, such as IP address, email address, approximate geographical location, user's name, and so on. Usually, Search Data is transferred to Google Analytics. However, it may also be sold on the black market and used for shady activities, such as malspam campaigns.  Relevant Knowledge
Relevant Knowledge is an adware that can display misleading surveys and other misleading ads within web browsers
How to remove Relevant Knowledge turned out to be one of the most commonly entered search queries related to this tool. It indicates the fact that people are not satisfied with the service it provides, and we can explain why. As soon as its developers gather a sufficient amount of information to understand your web browsing habits, they use 
this PUP to generate misleading pop-ups and other types of ads.

Some of them may belong to the same Relevant Knowledge company, but the bulk is generated by affiliated third-parties whose intentions are not clear. By clicking on any of those ads, you may be redirected to suspicious and untrustworthy third-party websites.[3]

You can sometimes receive redirects and pop-ups with indications like these:

  • “Powered by RelevantKnowledge“,
  • “Brought to you by RelevantKnowledge “,
  • “Ads by RelevantKnowledge”,
  • “Ads powered by RelevantKnowledge“.

As you can see, there are many negative things that are related to this program. That's why we want to recommend you to avoid Relevant Knowledge adware by not installing free apps recklessly. If, however, it managed to trick you and hijacked your web browser, do not delay its removal.

The longer you keep it active, the bigger is the chance to land on a compromised website or click on an infected pop-up. Yes, you can remove Relevant Knowledge manually. The easy manual removal tutorial provided at the end of this article will help you to do so. 

Nevertheless, we would recommend you to uninstall relevant knowledge with the help of a reputable security tool. You are free to choose any other powerful and necessarily updated, anti-malware tool developed by the reputable vendor. We have a few recommendations for security and optimization tools like Reimage Reimage Cleaner suitable for Relevant Knowledge virus damage termination below the article.

PUPs use a catch: hide under Quick and Basic installation methods

Although PUPs ask for user's permission to install on a target system,  they do this indirectly. Installers of unwanted browser add-ons, plug-ins, toolbars or extensions are usually hidden under Quick or Basic installation methods. Therefore, if you don't want to become a victim, you should start monitoring the installation of the freeware.

Otherwise, you may become a potential victim of this adware and soon receive a message asking you to fill in some answers and so on. To prevent misleading ads and redirects that happen after clicking on them, you should start checking every freeware before its installation. Look at its Privacy Policy and End User's License Agreement and similar information.

In addition, make sure you select Custom or Advanced installation of the freeware and then carefully monitor every installation step. You should remove all checkmarks claiming that you agree with the installation of the questionable program. Otherwise, you may start suffering from pop-up ‘surveys’ and other pop-up ads that may try to redirect you to unknown websites. 

Delete RelevantKnowledge virus and get rid of intrusive pop-up ads

Google Chrome, Mozilla Firefox, IE, Edge, Safari, or any other web browser will stop generating irritating ads only after a complete Relevant Knowledge removal. This tool is ad-supported and programmed to initiate various marketing campaigns, including data collection, distribution of misleading online surveys, or traffic increment to shady online shops.  

Anyway, it's no a tool that can be trusted, or that can bring any profit, so the sooner you remove Relevant Knowledge, the lower the chances will be to infect the system with a malicious virus or lose pieces of personally identifiable information. You should react to any questionable symptoms immediately, so the system is cleaned from traces of the PUP, and there is not much virus damage caused in the meantime.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove Relevant Knowledge, follow these steps:

Erase Relevant Knowledge from Windows systems

Those who don't know how to get rid of RelevantKnowledge should follow these steps:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Relevant Knowledge and related programs
    Here, look for Relevant Knowledge or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Get rid of Relevant Knowledge from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Relevant Knowledge or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete Relevant Knowledge from Internet Explorer (IE)

No matter if you eliminated this PUP automatically, do not forget to reset IE settings manually:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Relevant Knowledge and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Relevant Knowledge removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Uninstall Relevant Knowledge from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Relevant Knowledge should be removed from your Microsoft Edge browser.

Eliminate Relevant Knowledge from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Relevant Knowledge and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Relevant Knowledge removal. Click on 'Reset Firefox' button for a couple of times

Remove Relevant Knowledge from Google Chrome

To disable Relevant Knowledge extension on Google Chrome you have to initiate the following steps:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Relevant Knowledge and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Relevant Knowledge removal. Click on 'Reset' button to complete your removal

Erase Relevant Knowledge from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Relevant Knowledge or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Relevant Knowledge removal process. Select all options and click on 'Reset' button

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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References

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  1. Shahzad says:
    March 11th, 2013 at 5:26 am

    RelevantKnowledge is a market research program. The software is installed with a users permission and can be uninstalled anytime via the control panel. You can read more about this software at our website http://www.relevantknowledge.com/faq.aspx. The program also offers user rewards for taking part in occasional surveys. In addition, RelevantKnowledge donates a tree for every users participation. This way the user helps out a good cause. If you have any questions, we encourage you to contact us at https://www.relevantknowledge.com/supportform.aspx

    Thank you,

    The Relevant Knowledge Support Team

  2. Bullshit says:
    March 31st, 2015 at 11:30 pm

    I have tried to remove this for a half hour and every time I click uninstall, it simply ignores my request.

    This is nothing more than spy software and malware.

  3. Cant Remove says:
    October 31st, 2014 at 4:18 pm

    Ive tried to contact them via email and calling there listed phone numbers. No answer and no response. I did not authorize their install as far as I am aware. I would assume that it has piggy backed off of some other software system with sneaky small “Opt-Out” boxes. Bad business practice!

Your opinion regarding Relevant Knowledge