Severity scale:  
  (10/100)

Remove Relevant Knowledge (Removal Guide) - updated Sep 2020

removal by Gabriel E. Hall - - | Type: Adware

Relevant Knowledge is a PUP that shows boxes with advertising material like coupons and sales, or customer surveys to trigger redirects

Relevant Knowledge virusRelevant Knowledge is the online market research program that is known for questionable behavior for years now. There are not many things that changed from the first reports about the risks regarding the PUP. Also, this software falls into the adware category with many identical programs that show questionable content to generate pay-per-click revenue and redirect the traffic to associated pages. In most cases, advertisements related to this adware promote installations of different software, optimization programs and push installations of various PUAs. You should encounter other symptoms like random links, banners, pop-ups appearing out of nowhere when this PUP starts running on the machine. Don't get surprised that web browsers appear differently or get other browser-based applications installed without any permissions or agreements. These are typical adware-type intruder symptoms. 

However, such Relevant Knowledge adware behavior means that your device is affected by the infection already. You need to remove the cyber threat as soon as you can, so further damage can be avoided, and features like data tracking and personalized advertising campaigns don't start yet. When advertisers begin to push content made more geared towards you, based on your online browsing preferences, your privacy is at risk, and identity theft may become a serious issue.

Name Relevant Knowledge
Type Adware
Symptoms  The program is promoted online as a useful service offering improved market searches and insights into advertising. Pop-ups, boxes, banners, and other commercial material gets delivered to the screen and causes many redirects to other sites containing underlining codes
Distribution  The suspicious software is distributed with the help of the official site, other deceptive pages, and promotional advertisements. 
Developers  Comscore, Inc
Danger  The service is related to third-party companies and exposes to suspicious content that can be malicious. The software can access and track users data regarding browsing habits and preferences, so such information also ends up shared with sponsors. The program also displays surveys where users' information is collected directly
Removal  You should remove Relevant Knowledge as soon as you can with anti-malware tools if the uninstallation is not helping. This way all associated programs get deleted too
Optimization  Third-party software can get installed without fully disclosing this fact, so you should get a PC repair tool like Reimage Reimage Cleaner Intego to check for additional traces of the PUP that you may not find that easily yourself

Relevant Knowledge is a misleading software utility developed by Comscore, Inc previously known by TMRG and other names. The program is classified as “adware” and “potentially unwanted program” (PUP).[1] 16 AV engines out of 48 recognized it as malware and prohibited its installation into a target system. In most of the cases, it is detected as Skodna.Generic_r and UnclassifiedMalware.

Nevertheless, it's not malicious but merely annoying and intrusive, so people cannot be happy when they experience  Relevant Knowledge redirects. All it can do is to enter the system without asking for its user's permission and then initiate marketing-related activities within web browsers. 

No matter that Relevant Knowledge software developers claim that the tool can help you to improve browsing on the Internet, that a psychological strategy used to increase users' rate:

RelevantKnowledge is an online market research community consisting of over 2 million members worldwide, which provides insight into how its members interact with the Internet. In exchange for agreement to have their Internet behavior monitored, computer users who join RelevantKnowledge are offered various value propositions, including the ability to download screensavers or other software offerings, entry into sweepstakes, and a host of other benefits

NoVirus.uk[2] team claim that Relevant Knowledge has been developed for affiliate marketing. It means that it's task is to promote programs, services, websites, products, or whatnot that belong to affiliated partners. Therefore, regardless of the fact whether the PC's user installed it intentionally or got tricked into installing it via a freeware bundle, it will install the browser's add-ons, tracking cookies, and tracking pixels. 

Initially, relevant knowledge virus can activate tracking cookies and pixels. These small spying tools allow third-parties to monitor people's web browsing activities and collect information, such as IP address, email address, approximate geographical location, user's name, and so on. Usually, Search Data is transferred to Google Analytics. However, it may also be sold on the black market and used for shady activities, such as malspam campaigns.  Relevant KnowledgeRelevant Knowledge is an adware that can display misleading surveys and other misleading ads within web browsers How to remove Relevant Knowledge turned out to be one of the most commonly entered search queries related to this tool. It indicates the fact that people are not satisfied with the service it provides, and we can explain why. As soon as its developers gather a sufficient amount of information to understand your web browsing habits, they use 
this PUP to generate misleading pop-ups and other types of ads.

Some of them may belong to the same Relevant Knowledge company, but the bulk is generated by affiliated third-parties whose intentions are not clear. By clicking on any of those ads, you may be redirected to suspicious and untrustworthy third-party websites.[3]

You can sometimes receive redirects and pop-ups with indications like these:

  • “Powered by RelevantKnowledge“,
  • “Brought to you by RelevantKnowledge “,
  • “Ads by RelevantKnowledge”,
  • “Ads powered by RelevantKnowledge“.

As you can see, there are many negative things that are related to this program. That's why we want to recommend you to avoid Relevant Knowledge adware by not installing free apps recklessly. If, however, it managed to trick you and hijacked your web browser, do not delay its removal.

The longer you keep it active, the bigger is the chance to land on a compromised website or click on an infected pop-up. Yes, you can remove Relevant Knowledge manually. The easy manual removal tutorial provided at the end of this article will help you to do so. 

Nevertheless, we would recommend you to uninstall relevant knowledge with the help of a reputable security tool. You are free to choose any other powerful and necessarily updated, anti-malware tool developed by the reputable vendor. We have a few recommendations for security and optimization tools like Reimage Reimage Cleaner Intego suitable for Relevant Knowledge virus damage termination below the article.

PUPs use a catch: hide under Quick and Basic installation methods

Although PUPs ask for user's permission to install on a target system,  they do this indirectly. Installers of unwanted browser add-ons, plug-ins, toolbars or extensions are usually hidden under Quick or Basic installation methods. Therefore, if you don't want to become a victim, you should start monitoring the installation of the freeware.

Otherwise, you may become a potential victim of this adware and soon receive a message asking you to fill in some answers and so on. To prevent misleading ads and redirects that happen after clicking on them, you should start checking every freeware before its installation. Look at its Privacy Policy and End User's License Agreement and similar information.

In addition, make sure you select Custom or Advanced installation of the freeware and then carefully monitor every installation step. You should remove all checkmarks claiming that you agree with the installation of the questionable program. Otherwise, you may start suffering from pop-up ‘surveys’ and other pop-up ads that may try to redirect you to unknown websites. 

Delete RelevantKnowledge virus and get rid of intrusive pop-up ads

Google Chrome, Mozilla Firefox, IE, Edge, Safari, or any other web browser will stop generating irritating ads only after a complete Relevant Knowledge removal. This tool is ad-supported and programmed to initiate various marketing campaigns, including data collection, distribution of misleading online surveys, or traffic increment to shady online shops.  

Anyway, it's no a tool that can be trusted, or that can bring any profit, so the sooner you remove Relevant Knowledge, the lower the chances will be to infect the system with a malicious virus or lose pieces of personally identifiable information. You should react to any questionable symptoms immediately, so the system is cleaned from traces of the PUP, and there is not much virus damage caused in the meantime.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Relevant Knowledge, follow these steps:

Erase Relevant Knowledge from Windows systems

Those who don't know how to get rid of RelevantKnowledge should follow these steps:

To remove Relevant Knowledge from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Relevant Knowledge (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Get rid of Relevant Knowledge from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Relevant Knowledge from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Relevant Knowledge-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Relevant Knowledge, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Relevant Knowledge and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Relevant Knowledge-related entries.Uninstall from Mac 2

Delete Relevant Knowledge from Internet Explorer (IE)

No matter if you eliminated this PUP automatically, do not forget to reset IE settings manually:

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Relevant Knowledge and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Relevant Knowledge removal.Reset Internet Explorer

Uninstall Relevant Knowledge from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Relevant Knowledge-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Eliminate Relevant Knowledge from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Relevant Knowledge and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Relevant Knowledge did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Relevant Knowledge removal.Reset Firefox 2

Remove Relevant Knowledge from Google Chrome

To disable Relevant Knowledge extension on Google Chrome you have to initiate the following steps:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Relevant Knowledge by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Relevant Knowledge-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Relevant Knowledge removal.Reset Chrome 2

Erase Relevant Knowledge from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Relevant Knowledge and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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References
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