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Remove Restoreserver ransomware (Virus Removal Instructions) - Recovery Instructions Included

removal by Julie Splinters - - | Type: Ransomware

Restoreserver ransomware – cryptovirus that demands a ransom within 48 hours or encrypted data will be deleted

Restoreserver ransomwareRestoreserver ransomware is the threat that triggers file-locking, so there is a reason for money demands.

Restoreserver ransomware is a virus that, after gaining access to a targeted computer, encrypts all users' non-system files with a powerful AES + RSA[1] algorithm mixture. The restoreserver file-locking parasite is from the renowned Scarab ransomware family. Malware from this family was first apprehended in June 2017. After the encryption of all victims' personal data is completed, a ransom note, named “HOW TO RECOVER ENCRYPTED FILES.TXT”, is created in all affected folders. All files are appended with double extensions –  first a sequence of random characters, second – .restorserver.

Name Restoreserver ransomware
Family Scarab ransomware family
appended extensions Two-part extensions added to all non-system files: 1. sequence of random characters; 2. .restoreserver
Ransom Note HOW TO RECOVER ENCRYPTED FILES.TXT is created in all affected folders
Criminal contact details Victims are given only one way to contact the cybercriminals – restoreserver@mail.ru
Distribution Spam email hyperlinks/attachments, file-sharing platforms
Virus removal Steadfast anti-malware software should be used to remove Restoreserver virus
system fix Respectable system tune-up app like ReimageIntego should be used to fix any issues the ransomware had done to system files and settings

Within the Restorederver virus ransom-demanding note, victims can find an explanation of what has happened and what to do to get their files back. Cybercriminals are urging people not to try and decode their locked data with third-party software because that could lead to permanent data loss.

They're providing an email address to establish a contact (restoreserver@mail.ru) and pushing the victims to do that within 48 hours, or their personal decryption key will be deleted, and thus the encrypted data will be lost forever. A personal Restoreserver ransomware virus identifier is prescribed and should be given to the cyber thieves upon communication.

We always advise against contacting the criminals, or even worse – meeting their demands. According to experts[2], victims should use a trustworthy anti-virus (AV) program to remove Restoreserver ransomware from infected devices. Apps like SpyHunter 5Combo Cleaner and Malwarebytes automatically find viruses, isolate, and delete them automatically. Furthermore, dependable AVs like these will protect devices from ransomware and other malware attacks in the future.

Developers of the Restoreserver ransomware enclosed this message in the ransom demanding note:

=======================================
     !!! ALL FILES HAS BEN ENCRYPTED !!!
=======================================

We have encrypted your important data on your system.

We would like you to know that you cannot restore your data with familiar data recovery methods.

These methods will only waste your time.
However, if you want to use data recovery companies or programs, please do not use your original files,
process and / or have copies of them.
Corruption of master files can cause irreversible damage to your data.
The originals of your encrypted files have been deleted using random data write technique.
Your backups are deleted by writing data to all backups on your NAS Storage and Disks.

If no return is made within 48 hours, the password used in the system will be deleted and your data will never be restored.

Your disks are encrypted with Full disk encryption and unauthorized interference will result in permanent data loss!

Don't believe the people around you
I have enough references to give you confidence

I don't know you, so it doesn't make sense that I have bad feelings for you,
My goal is just to make this desirable income. After your payment
I will connect to your server to restore your data as soon as possible.

To decrypt your data, you can contact us via the following communication channel.
If you want to reach, do not forget to add the code that is specially produced below.

Free decryption as guarantee!
Before paying you can send us up to 3 files for free decryption.
The total size of files must be less than 10Mb (non archived), and files should not contain
valuable information (databases, backups, large excel sheets, etc.).

How to obtain Bitcoins?
 * The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click
   'Buy bitcoins', and select the seller by payment method and price:
   hxxps://localbitcoins.com/buy_bitcoins
 * Also you can find other places to buy Bitcoins and beginners guide here:   
   hxxp://www.coindesk.com/information/how-can-i-buy-bitcoins
 
Attention!   
 * Do not rename encrypted files.
 * Do not try to decrypt your data using third party software, it may cause permanent data loss.  
 * Decryption of your files with the help of third parties may cause increased price  
   (they add their fee to our) or you can become a victim of a scam.  

e-mail: restoreserver@mail.ru

with email pls send your ip adres :

Your personal identifier:

Restoreserver file virusRestoreserver file-encryption threat is the ransomware that asks for big payments.

Sadly, Restoreserver ransomware removal won't unlock encrypted data. Only the creators of the ransomware can do that, well, at least for now. Transfer all locked files to an offline storage device, like a USB drive, and wait for a decryption tool to be made available to the public.

If you were wise enough to have backups of all your important data – everything's much easier for you. After the Restoreserver ransomware virus is successfully eliminated from infected devices, run a full system scan with ReimageIntego to automatically find and fix any harm the virus has done to your system files and its settings. Afterward, retrieve your desired data from the backups and stay safe.

Distribution of malware on the internet

Cybercriminals have numerous ways at their disposal to infect unaware peoples' devices. Although the most popular methods are: infectious email hyperlinks/attachments and file-sharing platforms. 

Developers of malware tend to hide their creations in both mischievous email hyperlinks and email attachments. The letters might seem that they're coming from a trusted source, like your bank or the company you work for, but actually, they might be coming from the perpetrators. Never open fishy looking emails, and always scan all email attachments with a proper AV app prior to downloading it.

Restoreserver ransomware virusRestoreserver ransomware - malware that can be distributed with the help of trojans. That is indicated in detection names.

Another sure way to infect your device is when downloading something from a file-sharing platform like The Pirate Bay, BitTorrent, etc. Anyone can upload whatever they want to these sites and choose whichever name they want for the files. Instead of downloading, e.g., PhotoShop crack, soon to be victims could be downloading ransomware or any other kind of malware. Try and avoid these sites and support your beloved app developers by buying their creations from their official websites.

Restoreserver ransomware virus removal and a quick system fix

 As reported by VirusTotal.com[3], 58 out of 71 AV engines caught this ransomware infection. This emphasizes the importance of reliable anti-malware software. We strongly advise using SpyHunter 5Combo Cleaner or Malwarebytes to remove Restoreserver ransomware from the infected system and protect the devices from future threats. 

After Restoreserver ransomware removal is completed, users should consider using a system tune-up tool like ReimageIntego to automatically scan, find, and fix any damage the malware has done to the system files and settings. If not attended to, these changes might lead to computers exhibiting anomalous behavior, such as crashing, severe lag, etc.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Restoreserver virus, follow these steps:

Remove Restoreserver using Safe Mode with Networking

Reboot the machine in Safe Mode with networking and then run the AV tool for Restoreserver ransomware elimination

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Restoreserver

    Log in to your infected account and start the browser. Download ReimageIntego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Restoreserver removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Restoreserver using System Restore

The virus can get removed using System Restore option

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Restoreserver. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with ReimageIntego and make sure that Restoreserver removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Restoreserver from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Restoreserver, you can use several methods to restore them:

Data Recovery Pro can help with files encrypted by the threat

When you suffer from Restoreserver ransomware attack, you can try to restore encrypted files using Data Recovery Pro

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Restoreserver ransomware;
  • Restore them.

Windows Previous Versions can recover files for you

System restore feature enabling allows you to rely on Windows Previous Versions option for file recovery

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer is the method for file restoration

You can trust ShadowExplorer when Shadow Volume Copies are not affected by the Restoreserver ransomware virus

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption tool is not availiable

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Restoreserver and other ransomwares, use a reputable anti-spyware, such as ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. However, if you want true anonymity, we suggest you employ a powerful Private Internet Access VPN – it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.

 

Lost your files? Use data recovery software

While some files located on any computer are replaceable or useless, others can be extremely valuable. Family photos, work documents, school projects – these are types of files that we don't want to lose. Unfortunately, there are many ways how unexpected data loss can occur: power cuts, Blue Screen of Death errors, hardware failures, crypto-malware attack, or even accidental deletion.

To ensure that all the files remain intact, you should prepare regular data backups. You can choose cloud-based or physical copies you could restore from later in case of a disaster. If your backups were lost as well or you never bothered to prepare any, Data Recovery Pro can be your only hope to retrieve your invaluable files.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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