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RetMyData ransomware. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Ransomware

RetMyData ransomware is a cryptovirus that encrypts data and marks them with a lengthy extension in a pattern .recovery_email_[retmydata@protonmail.com]_ID_[FCFABBBE].aes256

RetMyData ransomware
RetMyData ransomware is a cryptovirus that focuses on data-locking, so it can demand the payment from victims.
RetMyData ransomware is a virus that was discovered recently so the extension may vary from victim to victim. Fortunately, the malware researcher who analyzed this threat can help with decryption. If your files got affected by this virus, don't rush to pay demanded ransom or contact these criminals, instead, write Michael Gillespie directly as he offers.[1] As the file extension .recovery_email_[retmydata@protonmail.com]_ID_[FCFABBBE].aes256 suggests the encryption algorithm used in this ransomware attack is AES-256.[2] The file marker appears at the end of each encoded file immediately when this data-locking is successfully done. When all the system changes are made, and files get encrypted, virus generates a ransom note and places that file on the desktop or displays directly on the screen.

Name RetMyData ransomware
Type Cryptovirus
Encryption method AES
File extension .recovery_email_[retmydata@protonmail.com]_ID_[FCFABBBE].aes256
Symptoms Locks data on the system and marks encoded files using appendix
Main danger May lead to permanent data or money loss
Decryption Is possible if you contact the researcher Michael Gillespie
Elimination Use Reimage and remove RetMyData ransomware from the device completely

RetMyData ransomware virus is a crypto malware program that has the main purpose – file encryption. This process changes the original file code and makes data unreadable this way. Then the ransom is demanded, virus developers often claim that they have decryption tool or key that allows restoring lost data.

Unfortunately, decryption tool that RetMyData ransomware developer suggest they have might not even exist. Experts[3] note that paying the ransom also is not recommended because a little part of victims who pay get their files back from the cybercriminals themselves. In most cases, it leads to permanent money or even data loss. 

You should focus on RetMyData ransomware removal, then worry about your data. The best option for lost files is to use data backups and replace them with safe copies. However, not everyone has the habit of backing their files, so we offer a few alternatives down below the article.

Since RetMyData ransomware can be detected by various antivirus programs, you can employ anti-malware tools for virus elimination. However, remember that different databases mean different detection names, but the malware still needs to be terminated as soon as possible. Detection names vary from program to program:

  • TR/FileCoder.terov;
  • Malware/Win32.Generic.C2907126;
  • Trojan.Gen.2;
  • Trojan-Ransom.Win32.Crypren.aeyy;
  • Win32.Trojan.Raas.Auto.[4]

Even when the virus is indicated as safe, it may be falsely positive detection, and you still need to remove RetMyData ransomware from the system. Choose reputable tool like Reimage or any similar program and scan the device thoroughly. You can also use a few programs to double-check. 

Malicious payload distributed via spam emails and their infected attachments

While browsing the internet, paying attention to processes and content you are viewing, are one of the most crucial tips we as security experts can give you. This is especially important because opening one infected email attachment leads to cyber infection or even more severe malware infiltration.

Ransomware payload dropper is directly distributed via Microsoft Word or Excel files attached to legitimate-looking emails. Malicious actors often use names of companies or services to hide the malicious purpose of the email and attached file. However, the minute you download and open this file, malware dropper is loaded on the system.

When the malicious file is opened trojan, malware or direct ransomware payload can access various parts of your system. You can avoid this infiltration if you delete all suspicious emails from the email box or at least scan the file before opening it on the computer.

Make sure to use reliable tools for RetMyData ransomware elimination

If you consider manual RetMyData ransomware removal methods, think twice because it is impossible to get rid of this program manually. You are not capable of finding the main payload file and deleting it yourself, even when you are an experienced PC user. 

To remove RetMyData ransomware from the machine entirely in the first attempt, you need to employ professional anti-malware tools and programs like Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes. These programs are designed to scan the system fully and indicate all threats, outdated programs, malicious files or malware-related applications.

Since RetMyData ransomware virus is a persistent cyber threat, you may need additional features to complete the process. We have a few tips for you that should help to proceed with a successful malware termination. Rebooting the device in Safe Mode, for example, ensures that your antivirus program runs as smoothly as it supposed to.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove RetMyData virus, follow these steps:

Remove RetMyData using Safe Mode with Networking

Reboot your device in the Safe Mode with Networking, so your antivirus tool can work for RetMyData ransomware removal

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove RetMyData

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete RetMyData removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove RetMyData using System Restore

Try System Restore feature on your machine to get back to the safe system

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of RetMyData. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that RetMyData removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove RetMyData from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by RetMyData, you can use several methods to restore them:

If you have no data backups, you can try Data Recovery Pro as an alternative after RetMyData ransomware termination

Data Recovery Pro helps with encoded files, malware affected or accidentally deleted data

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by RetMyData ransomware;
  • Restore them.

Employ Windows Previous Versions after the RetMyData ransomware attack for file restoring

If System Restore feature was enabled, you can use Windows Previous Versions and recover data lost due to the malware

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer is yet another method of file recovery

When RetMyData ransomware is completely removed but Shadow Volume Copies remain untouched, you can rely on ShadowExplorer

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption tool is not available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from RetMyData and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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References