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Remove virus (Removal Instructions) - Sep 2017 update

removal by Julie Splinters - - | Type: Browser hijacker virus hijack forces the user to try suspicious search services

Screenshot of search engine

Safesurfs virus is an untrustworthy search provider that uses a deceptive name for its domain. In reality, it is not entirely safe to search the Internet via this site. In particular, SafeSurfs is categorized as a browser hijacker[1] that alters settings in all browsers, so consciously avoiding it may not prevent you from seeing it load as your homepage or a default search engine one day. redirect virus firstly picks victim's search query and transmits it to domain. From there, it connects to domain and finally lands the victim on a page that provides modified Yahoo search results (Safer Browser Yahoo Search results). These results aren't considered trustworthy as they can contain links to promoted websites of unknown reputation.

The browser hijacker is able to spread together with other software, so the best thing you can do is to clean your computer with some reliable anti-spyware utility, such as Reimage Reimage Cleaner Intego. In addition, carefully pick the sources of your downloads. Besides taking over your browser, the virus may also annoy you with ads, redirect you to unfamiliar domains and keep a record of your browsing habits.

What dangers can these activities bring to your PC will be discussed later in the article, but if you stumbled upon our site specifically looking for removal recommendations, you can skip straight to the end of the article where you will find all the necessary information.

One of the most dangerous aspects of SafeSurfs hijack is the uncontrollable and unpredictable advertising. The sponsored ads and links are injected directly into the search results and on random web pages, diminishing the quality of the search and browsing experience.

Even if you are a fan of online deals and special offers, keep in mind that nothing that this hijacker promotes can be trusted. After clicking on any of the ads you may be immediately redirected to gambling sites and other insecure domains[2], thus it is advisable to avoid any interaction with the site. browser hijack is a questionable program that alters browser's settings in order to promote a particular search engine and lure the victim into external sites via search results.

Questions about virus

On top of it all, virus may as well spy on you. Let it be the non-personal information that it keeps the record of, but once this data is collected, it becomes a property of the virus creators, can be sold or shared with other third-parties, and that should not be tolerated. That is why we recommend you to remove before even hitting the search button.

Protective measures to keep this hijacker away from your PC

As you have already found out, Safesurfs is a sneaky parasite and may enter the system undercover. Since the infection does not pose any direct harm to the computer, most users think that enabling your antivirus protection is enough to fend this virus off.

In reality, it takes more than that. The virus-fighting utility may delete the virus once it is on the computer, but it will not necessarily stop it from entering it in the first place. Because these infections travel in software packages with other software, it is necessary to keep an eye on what you are installing on your computer.

Only the Advanced/Custom options in the software’s setup allow such monitoring, so be sure you choose these setting when installing new software on your PC. Once you do that, do not forget to terminate the installation of potentially dangerous apps.

Our research shows that this browser hijacker rampages in India mostly. Computer users from this country are kindly invited to see cyber security tips provided by team[3]. removal isn't the easiest task

If you are new to the virus elimination, do not worry, removal is not a tough nut to crack. The infection can be eliminated manually or automatically.

The second option is your best choice if messing with viruses with your bare hands is the last thing you imagine yourself doing. This approach will require you to obtain some reliable antivirus software and run a scan of your system.

Also, there is always an alternative option to deal with potentially unwanted programs. You can remove virus manually. You will find the illustrated guide on how to do that below the article.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Remove from Windows systems virus is a shortcut-hijacking software, so it will take a little more effort to eliminate it from your system. First of all, uninstall SafeSurfs-related programs via Control panel. Then you will need to fix your browser's shortcuts.

We strongly recommend you to look at screenshots provided below which will guide you through the removal procedure. You must delete value from the Target field in order to stop your browser from automatically launching this domain. We also suggest you to unpin infected browser icons from the taskbar and pin freshly cleaned shortcuts then.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Erase virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Uninstall from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Delete from Google Chrome

Delete Safe Surfs Net extensions from Chrome in this way:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Remove from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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  1. Enrico24 says:
    July 28th, 2016 at 2:35 am

    i got infected with adware while having Safesurfs installed on my PC… So much for the safe searches….

  2. Hilbert Mawer says:
    July 28th, 2016 at 2:37 am

    Nice looking site. Too bad its malicious. Why doesnt google make something like that?

  3. bono says:
    July 28th, 2016 at 2:37 am

    nice elimination guide.

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