Crypt32@mail.ru ransomware virus. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Ransomware
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Crypt32@mail.ru ransomware is looking for victims right now

Computer users should beware of Crypt32@mail.ru virus, which is a new ransomware variant that hails from Apocalypse ransomware family[1]. This ransomware strain is also known under Al-Namrood ransomware name, and it has been torturing victims for almost a year now. Crypt32@mail.ru ransomware virus is a program that can infect your system and damage[2] your personal files, and most likely you won’t even have time to react to the attack because the virus encrypts the data in minutes[3]. The indicated virus hasn’t changed much if compared to its previous version – it only provides a different email address to the victims. Respectively, it drops a ransom note called md5.txt and changes names of the files it encrypts this way: [original filename].ID-[8 characters+victim’s country code][Crypt32@mail.ru].[14 characters]. The ransomware uses AES encryption[4] to lock victim’s files securely, and it throws the decryption key to criminals’ servers right after completing the encryption procedure.

Speaking of data decryption, we can say that there are some Al-Namrood and Apocalypse decryption tools available, but they were created for previous versions of these viruses. However, you might need to wait for a while until malware analysts find a way to crack the new ransomware. Some malware researchers say that the virus’ code most likely was improved and that basically explains why previous decryption tools do not help to decrypt files with .ID-[8 characters+victim’s country code][Crypt32@mail.ru].[14 characters] extensions. However, you should not lose hope because malware analysts proved that Al-Namrood versions could be decrypted without paying the ransom. Therefore, we strongly recommend you to scan your PC with anti-malware software like Reimage and remove Crypt32@mail.ru virus completely. This way, you will toss out all dangerous files created by the virus, as well as all other shady programs. After eliminating the virus, you can try to restore your files using methods described below the article. As we said, there is hope that malware analysts will discover an antidote for files encrypted by Crypt32@mail.ru virus, so do not rush to collect money for the criminals.

How does this virus infect the computer?

According to the latest reports, Al-Namrood ransomware versions are mostly pushed to servers that have remote desktop services enabled. Attackers attempt to log into target computers via RDP[5] using brute-force attacks. To prevent such attacks, security experts advise users to set up two-factor authentication, create a PRO and change default RDP port from 3389 to another free port. However, you might also become a victim of Crypt32@mail.ru ransomware attack if you tend to explore strange-looking emails in your Inbox folder. Remember – the easiest way to “invite” a ransomware virus into your computer is to willingly open links or attachments that come with messages from unknown senders. Cyber frauds often pretend to be someone they’re not, so if you received a letter from someone who claims to be from Amazon or Paypal, do not rush to open the files attached to the message. It is highly advisable to check sender’s email address online and see if it is actually associated with the company one claims to work for. If you opened a suspicious attachment and it infected your PC with ransomware, follow instructions provided below.

How to remove Crypt32@mail.ru ransomware?

The first thing that malware analysts recommend doing is removing the ransomware from the system; however, we must point out that ransomware is no regular software and it won’t suggest using its uninstaller. You will have to identify, locate and remove Crypt32@mail.ru virus step by step because it tends to spread its files all over the computer system. The best way to clean your PC system after ransomware attack is to perform Crypt32@mail.ru removal using professional malware removal tools. Do not forget to reboot your PC using instructions provided below.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Crypt32@mail.ru ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Crypt32@mail.ru virus Removal Guide:

Remove Crypt32@mail.ru using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Crypt32@mail.ru

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Crypt32@mail.ru removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Crypt32@mail.ru using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Crypt32@mail.ru. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Crypt32@mail.ru removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Crypt32@mail.ru from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

First of all, you should remove Crypt32@mail.ru ransomware virus and then try one of the provided data recovery methods described below. Of course, if you have a data backup, you won’t even need to bother yourself reading all of these instructions. In such case, all you need to do is to remove the virus and plug the drive with data copies into a computer. Do not move them from the backup to the computer – copy them and paste them to a certain folder. This way, you will have a backup in case your computer gets hit by ransomware one more time.

If your files are encrypted by Crypt32@mail.ru, you can use several methods to restore them:

Try rata recovery software

The Internet offers various applications and you can also find a lot of useful data recovery tools. However, our teams recommends using Data Recovery Pro because it can effectively restore damaged, deleted, or modified files. Although it might not succeed in decrypting all of your files, we suggest trying it anyway.

Use free decrypters

You can try to run Apocalypse decrypter or Al-Namrood decrypter to restore files corrupted by Crypt32@mail.ru virus. These tools are known to be capable of recovering files encrypted by these ransomware versions, and they might help you to restore files corrupted by Crypt32@mail.ru ransomware. However, we cannot confirm their effectiveness at the moment, but it doesn’t hurt to try, right?

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Crypt32@mail.ru and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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References


  • junior

    Crypt32@mail.ru ransomware attacked my PC this morning, so far I cannot find any ways to restore my files

  • Sofya

    I lost all my files due to ransomware attack. I was attacked by this ransomware that is described in the article – I found Crypt32@mail.ru email address in corrupted data names. I hope someone finds a way to restore those files, because I REALLY need them!

  • Kayla

    2-spyware team is very helpful! However, I could not restore my files, either. Maybe its a new variant of the virus or something. I feel so, so bad. I simple refuse to accept the idea that my files are corrupted for good..

  • poppin

    Removed the virus, but still stuck with piles of encrypted data.