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  • Active
  • Severity: High
  • Malware
  • Windows, Mac
  • Verified · May 2017

How to remove “Error # 0xx90025ee9” virus

A step-by-step removal guide for affected devices. Follow the verified procedure below — most readers complete it in under 10 minutes.

Gabriel E. Hall · Passionate web researcher

“Error # 0xx90025ee9” scam pretends to be a crucial warning from Microsoft

“Error # 0xx90025ee9” is a Microsoft Support Scam that is distributed with the help of an adware program. This potentially unwanted program (PUP) usually sneaks in the system with freeware or shareware and starts initiating redirects to a misleading website that delivers a fake Windows warning. The alert claims that malicious pornographic spyware/riskware was detected on the computer. The message claims that caught cyber infection is capable of stealing financial data, Facebook logins, CC details, email account information and photographies stored on the device. In order to avoid data loss, people have to call the 0800-014-8499 number in 5 minutes. If they people decide to ignore this warning, won’t make a call and closes this page, they are threatened to lose access to the computer. The alert claims that it’s necessary in order to stop further damage to the network. However, we want to point out that “Error # 0xx90025ee9” alert is a scam. Crooks are trying to scare people and make them call to the fake support line where “certified technicians” will help to remove malware from the system. This call might be charged a lot or cyber criminals might want to sell you useless software that is supposed to delete the virus, or they want to install remote access tools to take over your computer. Undoubtedly, people standing behind this scam have some shady purposes.[1] In order to stop them and prevent from bigger damage, you have to remove “Error # 0xx90025ee9” virus from the system by scanning device with a reputable anti-malware program, such as FortectIntego.

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The main purpose of the “Error # 0xx90025ee9” virus to trick users into calling the provided number. However, the adware program might also be capable of delivering other misleading advertisements and offer to install bogus software. What is more, ad-supported programs are often designed to track information about users and install third-party tracking technologies. Thus, advertising networks, shady online businesses, and even cyber criminals might get non-personally or personally identifiable information and use it against you. Therefore, you should not allow this sneaky adware to stay in the system for a long time. Perform “Error # 0xx90025ee9” removal as soon as you end up on a tech support scam[2] site.

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Crooks use bundling technique to spread scam

As we already mentioned, redirects to the misleading website that delivers an Error # 0xx90025ee9 warning are caused by the adware program. Usually, users install this PUP unintentionally. It might happen if for freeware or shareware installation they choose Basic/Standard settings that do not openly disclose about third-party software. The program is distributed in the software bundles as an optional component. Thus, using previously mentioned installation method allows all “additional downloads” to enter the system without asking your direct permission. Meanwhile, Advanced/Custom installation wizards are designed to protect from “Error # 0xx90025ee9” hijack. However, you should not only choose these settings but carefully follow each of the steps too. If you overlook the list of pre-selected third-party apps by rushing to click “Next” button, you might accidentally install undesired programs as well. In order to stop PUPs, you have to deselect these entries.

Getting rid of “Error # 0xx90025ee9” tech support scam

The only way to remove “Error # 0xx90025ee9” from the browser and computer is to find and delete adware program that is responsible for this problem. It’s not hard to do it manually. Thus, you can follow our prepared instructions below and get rid of adware-related entries from the PC and web browsers. However, if this task seems too complicated or time-consuming, you should opt for the automatic removal option. In this way “Error # 0xx90025ee9” removal is performed using a reputable anti-malware program. All you have to do is to run a system scan with an updated tool.

Uninstall from Windows

Uninstall from Windows 10/8:

  1. Type Control Panel into the Windows search box and open the result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 10/8

Uninstall from Windows 7/XP:

  1. Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP

Remove the unwanted program:

  1. In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
  2. If User Account Control appears, click Yes to confirm, then complete the removal.Uninstall the unwanted program from Windows

Delete from macOS

Remove the unwanted application:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for any suspicious entries, then drag them to Trash (or right-click and pick Move to Trash).Uninstall from Mac

Delete leftover files and folders:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and remove any suspicious folders related to the unwanted program.
  3. Repeat the same check in the /Library/LaunchAgents and /Library/LaunchDaemons folders, deleting any suspicious entries.Delete leftover files from Mac
  4. Finally, empty the Trash to permanently remove the leftovers.

Reset Internet Explorer

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete...
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset.Reset Internet Explorer

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click Remove.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Remove next to any suspicious startup page.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.
  5. This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select the unwanted extension and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Settings.
  3. Under Home, set your preferred homepage and new tab settings.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data...
  5. Select Cookies and Site Data and Temporary cached files and pages, then click Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox...
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings.Reset Chrome 2

Delete from Safari

Remove dangerous extensions:

  1. Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
  2. Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.Remove extensions from Safari

Clear history and website data:

  1. Click Safari in the menu and pick Clear History.
  2. Set Clear to all history and confirm with Clear History.Clear history from Safari

Reset Safari:

  1. Click Safari in the menu and select Preferences > Advanced.
  2. Enable Show Develop menu in menu bar.
  3. From the menu bar, click Develop and select Empty Caches.Reset Safari

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