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  • Active
  • Severity: Medium
  • Adware
  • Windows, Mac
  • Verified · Feb 2019

How to remove Apple.com-repair-os.live

A step-by-step removal guide for affected devices. Follow the verified procedure below — most readers complete it in under 10 minutes.

Olivia Morelli · Ransomware analyst

Apple.com-repair-os.live – a scamming application which claims that your Mac is infected with 3 viruses

Apple.com-repair-os.live pop-up scam

Apple.com-repair-os.live is a pop-up scam which appears only on Mac computers. Developers promote such programs by using illegitimate techniques and scaring users that their computers are infected with malware when they truly are not. Once installed in the system, Apple.com-repair-os.live virus might leave rogue content in web browsers such as Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, etc. However, the worst part of this application is that it provides a message which threatens people that their Mac is infected with 3 viruses, the system is damaged 28,1% and needs fixing right away. Some gullible users do fall for this trick and continue by clicking on the “Scan now” button which can launch the installation of another potentially unwanted program on the computer system.

Name Apple.com-repair-os.live
Type Scam
Sub-type PUP
Target Mac machines
Purpose To convince users that their computer is infected and the only way to fix it is by downloading some type of software
Detection FortectIntego can find the PUP and all related content on your Mac PC
Elimination You can delete the pop-up scam with reliable tools or on your own

If you have overcome the Apple.com-repair-os.live scam on your computer or while browsing, you supposedly have received this type of message:

Your system is infected with 3 viruses!
Your Mac is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware. System damage: 28.1% – Immediate removal required!

The immediate removal of the viruses is required to prevent further system damage, loss of Apps, Photos or other files. 
Traces of 1 phishing/spyware were found on your Mac with MacOS 10.14 Mojave. 

Personal and banking information is at risk. 

To avoid more damage click on ‘Scan Now’ immediately. Our deep scan will provide help immediately!
4 minute and 26 seconds remaining before damage is permanent.

Even though these people who have written the message threaten that your system is infected with 3 different viruses and permanent damage will be done if you do not take actions in 4 minutes and 26 seconds, note that this type of information is ALL FALSE! Apple.com-repair-os.live is created to scare Mac users and convince them to download other rogue tools.

This is the main reason why such programs as Apple.com-repair-os.live scam are called scareware.[1] They appear out of nowhere, pretend to be from well-known companies (this time – Apple) and confuse the user by alerting about various system issues and infections found. Again, DO NOT believe in this kind of information as it is just a scam.

If you want to check your system for real issues or infections, you should decide to purchase a strong and expert-tested computer tool to perform a full system scan. Once you receive the results, you will supposedly find out that there are no similarities with the alerts that were provided by Apple.com-repair-os.live on your computer.

If you have been experiencing the fake pop-up scam message just on a particular website, all you have to do is close that page and never return back. However, if pop-ups from this rogue app have been showing up frequently, note that you will need to perform the Apple.com-repair-os.live removal from your Mac computer[2] system and even web browsers.

You might be able to remove Apple.com-repair-os.live virus by using our step-by-step guide that is provided below this article if you are a well-experienced computer user. If not, choose a program such as FortectIntego to scan the entire Mac computer system for cyber infections, and eliminate them with an automatical tool once detected.

Apple.com-repair-os.live virus

Pop-up scams can install from various dubious Internet sources

If you have spotted a rogue scamming application on your computer system, there are a few ways how this PUP reached your machine. According to cybersecurity experts from LosVirus.es,[3] potentially unwanted applications mostly end up on users' computers from:

  • third-party websites.[4]
  • unsafe downloads.

If you are likely to step on each page you see, you risk getting infected with adware or other PUPs. Make sure that you identify the content first before accessing it. Additionally, use only original installers and downloaders and never skip any installing/downloading steps. For further protection, use the Custom/Advanced installation mode to track all incoming downloads and opt-out all suspicious-looking ones so that they do not reach your computer system.

Apple.com-repair-os.live can be removed within a few clicks

For quick and easy Apple.com-repair-os.live removal, look for a reliable anti-malware program. These tools will take care of the cyber threat and get rid of it within a couple of clicks. Also, this method is recommended for less-experienced computer users so that they do not make any mistakes by trying to eliminate the virus on their own.

However, if you believe that you are capable of deleting the PUP without any help, you can remove Apple.com-repair-os.live virus from your Mac computer system and get rid of rogue content from web browsers such as Google Chrome, Microsoft Edge, Internet Explorer, Mozilla Firefox, and Safari by performing each step shown in our below-provided guide.

Delete from macOS

Remove the unwanted application:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for any suspicious entries, then drag them to Trash (or right-click and pick Move to Trash).Uninstall from Mac

Delete leftover files and folders:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and remove any suspicious folders related to the unwanted program.
  3. Repeat the same check in the /Library/LaunchAgents and /Library/LaunchDaemons folders, deleting any suspicious entries.Delete leftover files from Mac
  4. Finally, empty the Trash to permanently remove the leftovers.

Reset Internet Explorer

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete...
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset.Reset Internet Explorer

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click Remove.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Remove next to any suspicious startup page.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.
  5. This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select the unwanted extension and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Settings.
  3. Under Home, set your preferred homepage and new tab settings.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data...
  5. Select Cookies and Site Data and Temporary cached files and pages, then click Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox...
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings.Reset Chrome 2

Delete from Safari

Remove dangerous extensions:

  1. Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
  2. Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.Remove extensions from Safari

Clear history and website data:

  1. Click Safari in the menu and pick Clear History.
  2. Set Clear to all history and confirm with Clear History.Clear history from Safari

Reset Safari:

  1. Click Safari in the menu and select Preferences > Advanced.
  2. Enable Show Develop menu in menu bar.
  3. From the menu bar, click Develop and select Empty Caches.Reset Safari

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