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  • Active
  • Severity: High
  • Malware
  • Windows, Mac
  • Verified · Jun 2021

How to remove HTML:Script-inf

A step-by-step removal guide for affected devices. Follow the verified procedure below — most readers complete it in under 10 minutes.

Olivia Morelli · Ransomware analyst

HTML:Script-inf is a script that is hosted on the malicious sites to propagate malware

HTML:Script-inf

HTML:Script-inf is a generic detection used by multiple AV engines to describe a malicious script that is embedded into websites. Virus authors might hack these sites or specially craft them for malicious purposes. Thus, under certain conditions, if users visit such a compromised domain, they might unintentionally and without any warning install malware on their device. 

Virus can be related to a variety of activities, including data theft, keylogging, data-locking, etc. – its capabilities depend on what type of malware hackers host. Generally, such detection by anti-virus software does not mean that the visitor is infected; however, those who do not employ security measures might get infected with a nasty cyberthreat.

In some cases, the detection name might also represent a false positive – so that is something that should be investigated before files are quarantined or deleted from the computer. Additionally, some users claimed that their antivirus software does not stop showing popups on a regular basis without them visiting any websites. This behavior is typically web browser exclusive (for example, it only occurs when Google Chrome is used), which indicates that browser settings have been compromised and need to be reset.

Name HTML:Script-inf
Type Malware (malicious script)
Infection conditions Drive-by-download onto compromised machines
Possible symptoms of infection  Error messages, computer slowdowns, redirects to suspicious sites, etc.
Affected browsers Google Chrome, Internet Explorer, Mozilla Firefox, Safari, etc.
Elimination Scan your PC with anti-virus software
Recovery To fully recover from the infection, use FortectIntego

HTML:Script-inf is basically a part of a drive-by-download or drive-by-install technique used by cybercriminals to install malware on users machines. For this scheme to work, certain conditions must be met, including:

  • The host machine should hold a piece of software that has an embedded vulnerability;[1]
  • The user should visit the compromised website for the script to download malicious payload.

Once those two conditions are met, a virus is downloaded and populated on the user's computer. The only way to remove malware is by using sophisticated anti-virus scanners. Note that some infections, like adware or browser hijackers, can be terminated without security software. However, drive-by-download technique is used to install much more severe threats on devices.

Some users complained that their antivirus is constantly blocking a variety of websites and showing the popup upon entry. This means that the infection is already present on the device, and malware managed to save malicious files on the host machine. In such a case removal should be performed as soon as possible.

HTML:Script-inf virus

Generally, those who employ reputable security software can avoid any threats related to HTML:Script-inf virus. Therefore, you need to make sure that your machine is protected from malicious scripts, as they can be embedded into legitimate sites by cybercriminals (one of such compromised sites was cruisecritic.com).[2] If your device has been compromised, you need to detect and eliminate malware. After that, experts[3] recommend using software that can fix virus damage, such as FortectIntego.

Precautionary measures to avoid malware on the internet

Malware usually does not emit any infection symptoms, as hackers want to make sure that the malicious payload can stay on the device as long as possible and execute what it's been programmed to do. For example, a compromised device might record every keystroke performed by the victim, recording such data as emails, banking details, passwords, etc. Without a doubt, such activity is extremely dangerous for the user.

Due to malware's stealthy behavior, the threat might be present on the machine for weeks or even months before it is detected. Thus, it is best to avoid cyber infections altogether, and make sure the precautionary measures are used:

  • Employ reliable security software that can block malicious scripts on websites and protect you from most already-known viruses;
  • Update your system and software with security patches as soon as they become available;
  • Do not download and install applications that might compromise your browser and lead to malicious sites;
  • When installing freeware or shareware, make sure you pick Advanced/Custom installation settings to avoid adware and other PUPs;
  • Use ad-block for all sites (but don't forget to make exclusions for domains you want to support);
  • If you are downloading high-risk files (executables, obfuscated files, etc.), make sure you scan them with tools like Virus Total before opening.

Terminate malware with the help of reputable security software

To remove a virus, you will have to use professional security software. There are plenty on the market available, but be aware that detection rate might vary from tool to tool, depending on what type of malware was injected into your device. Thus, a scan of several AV engines might be needed until the threat is detected and eliminated.

In some cases, the virus might interfere with security software and prevent it from working correctly. In such a case, you should enter Safe Mode with Networking and perform a full scan from there.

HTML:Script-inf malware

If the detection is recurring, you might have to take additional steps to perform a full HTML:Script-inf removal. Here's what you should try:

  1. Update your operating system, security application, and the web browser affected;
  2. Reset your browser;
  3. Delete contents in C:\Users\[username]\AppData\Local\Google;
  4. Reset Google Chrome Sync;
  5. Uninstall all suspicious programs as per instructions below.

Uninstall from Windows

Uninstall from Windows 10/8:

  1. Type Control Panel into the Windows search box and open the result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 10/8

Uninstall from Windows 7/XP:

  1. Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP

Remove the unwanted program:

  1. In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
  2. If User Account Control appears, click Yes to confirm, then complete the removal.Uninstall the unwanted program from Windows

Delete from macOS

Remove the unwanted application:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for any suspicious entries, then drag them to Trash (or right-click and pick Move to Trash).Uninstall from Mac

Delete leftover files and folders:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and remove any suspicious folders related to the unwanted program.
  3. Repeat the same check in the /Library/LaunchAgents and /Library/LaunchDaemons folders, deleting any suspicious entries.Delete leftover files from Mac
  4. Finally, empty the Trash to permanently remove the leftovers.

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click Remove.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Remove next to any suspicious startup page.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.
  5. This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select the unwanted extension and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Settings.
  3. Under Home, set your preferred homepage and new tab settings.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data...
  5. Select Cookies and Site Data and Temporary cached files and pages, then click Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox...
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings.Reset Chrome 2

Delete from Safari

Remove dangerous extensions:

  1. Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
  2. Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.Remove extensions from Safari

Clear history and website data:

  1. Click Safari in the menu and pick Clear History.
  2. Set Clear to all history and confirm with Clear History.Clear history from Safari

Reset Safari:

  1. Click Safari in the menu and select Preferences > Advanced.
  2. Enable Show Develop menu in menu bar.
  3. From the menu bar, click Develop and select Empty Caches.Reset Safari

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