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Remove “Access to your computer has been restricted” Tech support scam virus (Removal Guide) - Microsoft Support Scam

removal by Alice Woods - - | Type: Malware

“Access to your computer has been restricted” is a fake notification from Microsoft

“Access to your computer has been restricted” is another example of Microsoft Tech support scam.[1] Scammers employ adware program to redirect users to the misleading website that delivers a security error alert. The message claims that computer has been blocked and users have to call Microsoft Safety & Security Center via +1-844-575-3213 phone number. The warning claims that Windows firewall has detected suspicious activity from user’s IP address. Authors of the “Access to your computer has been restricted” scam even provide a real IP address to make this message to look credible. However, the clearest sign of the scam is a provided phone number. Keep in mind that Microsoft does not have a phone support line. Thus, calling this number might end up pretty bad. Ignore all the threats that restarting device might damage the system and networks. It’s just a psychological terror. You should close this misleading window and take care or your computer’s state. Run a full system scan with ReimageIntego and remove “Access to your computer has been restricted” Tech support scam virus. It’s the only computer-related problem you have.

The image of "Access to your computer has been restricted"

Cyber criminals always play with human emotions and fear to lose data. Thus, “Access to your computer has been restricted” virus also threatens people that they will lose their personal information and experience system failure if they don’t contact “Administrator Department” where “Windows Technicians” waiting to give you a hand. The message says that this number is toll-free; however, it may not be true. This phone call might be charged a lot, but it’s the least of the problem. People standing behind this scam might be willing to get your private information, convince to purchase useless antivirus programs or install remote access tools in order to solve this problem quicker. It’s unknown what is the main purpose of “Access to your computer has been restricted” Tech support scam, but there’s no doubt that cybercriminals want to take advantage of naive or inexperienced computer users. We want to remind that that such notifications that show up on the browser when surfing the web are not true. Your computer is not infected with any virus, and your privacy is not at risk. However, you should stop these annoying redirects. “Access to your computer has been restricted” removal requires finding and deleting adware program that is responsible for such activities. The third part of the article will give you an explanation how to find this cyber parasite.

The illustration of "Access to your computer has been restricted" Tech support scam virus"Access to your computer has been restricted" is a fake notification that pretends to be Microsoft security alert.

Scammers employ adware programs to reach victims

Redirects to “Access to your computer has been restricted” site are triggered by some adware program that usually enters the system in the software package. Users often allow installation of potentially unwanted programs unintentionally when they install new applications under Quick or Recommended settings. These setups are not reliable because they are designed to install all “optional downloads” without asking direct permission. Thus, “Access to your computer has been restricted” hijack might occur during incorrect or inattentive installation of freeware or shareware. Fortunately, users can protect their devices from undesired programs[2] by choosing Advanced or Custom installation wizard and carefully following each of the steps. If you find the list of “optional downloads,” deselect all these entries and continue without worries.

Terminating “Access to your computer has been restricted” scam

For “Access to your computer has been restricted” removal you have to find the core of the problem – the adware program. It may have arrived in the system as a program or a browser extension. Thus, you have to check the list of the programs and extensions and uninstall all suspicious entries. Our prepared instructions below will help you to complete this task. However, there’s a quicker way to remove “Access to your computer has been restricted” Tech support scam. If you want to speed up this process, you have to scan the device with an up-to-date security program and let it solve this problem for you.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Access to your computer has been restricted” Tech support scam virus, follow these steps:

Delete “Access to your computer has been restricted” Tech support scam from Windows systems

In order to stop redirects to “Access to your computer has been restricted” site, you have to find and delete adware program along with its components from the system. The guidelines below will help you to complete this task successfully.

To remove “Access to your computer has been restricted” Tech support scam from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “Access to your computer has been restricted” Tech support scam (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Erase “Access to your computer has been restricted” Tech support scam from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “Access to your computer has been restricted” Tech support scam from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “Access to your computer has been restricted” Tech support scam-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “Access to your computer has been restricted” Tech support scam, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “Access to your computer has been restricted” Tech support scam and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “Access to your computer has been restricted” Tech support scam-related entries.Uninstall from Mac 2

Remove “Access to your computer has been restricted” Tech support scam from Internet Explorer (IE)

Remove all suspicious add-ons and reset Internet Explorer as shown below. It helps to terminate adware entirely.

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Access to your computer has been restricted” Tech support scam and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Access to your computer has been restricted” Tech support scam removal.Reset Internet Explorer

Eliminate “Access to your computer has been restricted” Tech support scam virus from Microsoft Edge

Follow the steps below to remove all components related to “Access to your computer has been restricted” tech support scam entirely.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Access to your computer has been restricted” Tech support scam-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Uninstall “Access to your computer has been restricted” Tech support scam from Mozilla Firefox (FF)

From the list of extensions, uninstall all unknown entries and reset Mozilla Firefox as shown below.

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “Access to your computer has been restricted” Tech support scam and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “Access to your computer has been restricted” Tech support scam did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “Access to your computer has been restricted” Tech support scam removal.Reset Firefox 2

Get rid of “Access to your computer has been restricted” Tech support scam from Google Chrome

In order to get rid of all files and programs related to “Access to your computer has been restricted” scam, you have to complete two tasks. First, remove suspicious browser extensions. Second, reset Google Chrome.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “Access to your computer has been restricted” Tech support scam by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “Access to your computer has been restricted” Tech support scam-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “Access to your computer has been restricted” Tech support scam removal.Reset Chrome 2

Delete “Access to your computer has been restricted” Tech support scam from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “Access to your computer has been restricted” Tech support scam and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Stream videos without limitations, no matter where you are

There are multiple parties that could find out almost anything about you by checking your online activity. While this is highly unlikely, advertisers and tech companies are constantly tracking you online. The first step to privacy should be a secure browser that focuses on tracker reduction to a minimum.

Even if you employ a secure browser, you will not be able to access websites that are restricted due to local government laws or other reasons. In other words, you may not be able to stream Disney+ or US-based Netflix in some countries. To bypass these restrictions, you can employ a powerful Private Internet Access VPN, which provides dedicated servers for torrenting and streaming, not slowing you down in the process.

Data backups are important – recover your lost files

Ransomware is one of the biggest threats to personal data. Once it is executed on a machine, it launches a sophisticated encryption algorithm that locks all your files, although it does not destroy them. The most common misconception is that anti-malware software can return files to their previous states. This is not true, however, and data remains locked after the malicious payload is deleted.

While regular data backups are the only secure method to recover your files after a ransomware attack, tools such as Data Recovery Pro can also be effective and restore at least some of your lost data.

About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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